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Part 3A of Schedule 17 to the 2000 Act |
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The consumer credit jurisdiction |
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16A | This Part of this Schedule applies only in relation to the consumer credit |
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Procedure for complaints etc. |
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16B (1) | Consumer credit rules— |
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(a) | must provide that a complaint is not to be entertained unless the |
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complainant has referred it under the ombudsman scheme before the |
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applicable time limit (determined in accordance with the rules) has |
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(b) | may provide that an ombudsman may extend that time limit in |
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(c) | may provide that a complaint is not to be entertained (except in |
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specified circumstances) if the complainant has not previously |
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communicated its substance to the respondent and given him a |
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reasonable opportunity to deal with it; |
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(d) | may make provision about the procedure for the reference of |
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complaints and for their investigation, consideration and |
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determination by an ombudsman. |
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(2) | Sub-paragraphs (2) and (3) of paragraph 14 apply in relation to consumer |
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credit rules made under sub-paragraph (1) of this paragraph as they apply |
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in relation to scheme rules made under that paragraph. |
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(3) | Consumer credit rules may require persons falling within sub-paragraph (5) |
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to establish such procedures as the scheme operator considers appropriate |
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for the resolution of complaints which may be referred to the scheme. |
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(4) | Consumer credit rules under sub-paragraph (3) may make different |
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provision in relation to persons of different descriptions or to complaints of |
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(5) | A person falls within this sub-paragraph if he is licensed by a standard |
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licence (within the meaning of the Consumer Credit Act 1974) to carry on to |
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any extent a business of a type specified in an order under section 226A(2)(e) |
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16C (1) | Consumer credit rules may require a respondent to pay to the scheme |
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operator such fees as may be specified in the rules. |
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(2) | Sub-paragraph (2) of paragraph 15 applies in relation to consumer credit |
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rules made under this paragraph as it applies in relation to scheme rules |
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made under that paragraph. |
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Enforcement of money awards |
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16D | A money award, including interest, which has been registered in accordance |
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with consumer credit rules may— |
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(a) | if a county court so orders in England and Wales, be recovered by |
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execution issued from the county court (or otherwise) as if it were |
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payable under an order of that court; |
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(b) | be enforced in Northern Ireland as a money judgment under the |
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Judgments Enforcement (Northern Ireland) Order 1981; |
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(c) | be enforced in Scotland as if it were a decree of the sheriff and |
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whether or not the sheriff could himself have granted such a decree. |
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Procedure for consumer credit rules |
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16E (1) | If the scheme operator makes any consumer credit rules, it must give a copy |
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of them to the Authority without delay. |
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(2) | If the scheme operator revokes any such rules, it must give written notice to |
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the Authority without delay. |
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(3) | The power to make such rules is exercisable in writing. |
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(4) | Immediately after the making of such rules, the scheme operator must |
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arrange for them to be printed and made available to the public. |
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(5) | The scheme operator may charge a reasonable fee for providing a person |
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with a copy of any such rules. |
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Verification of consumer credit rules |
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16F (1) | The production of a printed copy of consumer credit rules purporting to be |
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made by the scheme operator— |
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(a) | on which there is endorsed a certificate signed by a member of the |
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scheme operator’s staff authorised by the scheme operator for that |
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(b) | which contains the required statements, |
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| is evidence (or in Scotland sufficient evidence) of the facts stated in the |
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(2) | The required statements are— |
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(a) | that the rules were made by the scheme operator; |
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(b) | that the copy is a true copy of the rules; and |
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(c) | that on a specified date the rules were made available to the public |
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in accordance with paragraph 16E(4). |
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(3) | A certificate purporting to be signed as mentioned in sub-paragraph (1) is to |
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be taken to have been duly signed unless the contrary is shown. |
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16G (1) | If the scheme operator proposes to make consumer credit rules, it must |
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publish a draft of the proposed rules in the way appearing to it to be best |
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calculated to bring the draft to the attention of the public. |
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(2) | The draft must be accompanied by— |
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(a) | an explanation of the proposed rules; and |
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(b) | a statement that representations about the proposals may be made to |
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the scheme operator within a specified time. |
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(3) | Before making any consumer credit rules, the scheme operator must have |
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regard to any representations made to it in accordance with sub-paragraph |
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(4) | If consumer credit rules made by the scheme operator differ from the draft |
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published under sub-paragraph (1) in a way which the scheme operator |
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considers significant, the scheme operator must publish a statement of the |
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Transitional Provision and Savings |
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1 (1) | Expressions used in the 1974 Act have the same meaning in this Schedule as |
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(2) | For the purposes of this Schedule an agreement is a completed agreement |
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(a) | there is no sum payable under the agreement; and |
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(b) | there is no sum which will or may become so payable. |
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Statements to be provided in relation to regulated agreements |
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2 (1) | Section 77A of the 1974 Act applies in relation to agreements whenever |
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(2) | Section 77A shall have effect in relation to agreements made before the |
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commencement of section 6 of this Act as if the period mentioned in |
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subsection (1)(a) were the period of one year beginning with the day of the |
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commencement of section 6. |
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3 | Regulations made under section 78(4A) of the 1974 Act may apply in relation |
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to agreements regardless of when they were made. |
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4 (1) | Section 7(3) of this Act shall have effect in relation to agreements whenever |
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(2) | A dispensing notice given under section 185(2) of the 1974 Act which is |
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operative immediately before the commencement of section 7(3)— |
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(a) | shall, on the commencement of section 7(3), be treated as having |
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been given under section 185(2) as substituted by section 7(3); and |
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(b) | shall continue to be operative accordingly. |
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Default under regulated agreements |
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5 | The OFT shall prepare, and give general notice of, the arrears information |
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sheet and the default information sheet required under section 86A of the |
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1974 Act as soon as practicable after the commencement of section 8 of this |
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6 (1) | Section 86B of the 1974 Act applies in relation to agreements whenever |
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(2) | In the application of section 86B in relation to an agreement made before the |
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commencement of section 9 of this Act, the conditions under subsection (1) |
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can be satisfied only if the two payments mentioned in paragraph (c) were |
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not required to have been made before the commencement of section 9. |
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(3) | In the case of an agreement within subsection (8) of section 86B, sub- |
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paragraph (2) has effect as if for “two” there were substituted “four”. |
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7 (1) | Section 86C of the 1974 Act applies in relation to agreements whenever |
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(2) | Section 86C can apply in relation to an agreement made before the |
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commencement of section 10 of this Act only if the two payments mentioned |
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in subsection (1)(b) were not required to have been made before the |
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commencement of section 10. |
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8 | Section 86E of the 1974 Act applies in relation to agreements whenever made |
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but only as regards default sums which become payable after the |
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commencement of section 12 of this Act. |
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9 (1) | Section 86F of the 1974 Act applies in relation to agreements whenever made |
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but only as regards default sums which become payable after the |
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commencement of section 13 of this Act. |
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(2) | Where section 86F applies in relation to an agreement made before the |
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commencement of section 13, the agreement shall have effect as if any right |
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of the creditor or owner to recover compound interest in connection with the |
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default sum in question at a particular rate were a right to recover simple |
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interest in that connection at that rate. |
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10 | Section 14 of this Act shall have effect in relation to any default notice served |
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after the commencement of that section, regardless of— |
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(a) | when the breach of the agreement in question occurred; or |
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(b) | when that agreement was made. |
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11 | The repeal by this Act of— |
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(a) | the words “(subject to subsections (3) and (4))” in subsection (1) of |
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section 127 of the 1974 Act, |
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(b) | subsections (3) to (5) of that section, and |
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(c) | the words “or 127(3)” in subsection (3) of section 185 of that Act, |
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| has no effect in relation to improperly-executed agreements made before the |
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commencement of section 15 of this Act. |
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12 | A debtor or hirer under an agreement may make an application under |
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section 129(1)(ba) of the 1974 Act regardless of when that agreement was |
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13 | Section 130A of the 1974 Act applies in relation to agreements whenever |
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made but only as regards sums payable under judgments given after the |
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commencement of section 17 of this Act. |
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14 (1) | The court may make an order under section 140B of the 1974 Act in |
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connection with a credit agreement made before the commencement of |
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section 20 of this Act but only— |
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(a) | on an application of the kind mentioned in paragraph (a) of |
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subsection (2) of section 140B made at a time after the end of the |
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(b) | at the instance of the debtor or a surety in any proceedings of the |
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kind mentioned in paragraph (b) or (c) of that subsection which were |
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commenced at such a time. |
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(2) | But the court shall not make such an order in connection with such an |
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agreement so made if the agreement— |
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(a) | is, immediately before the commencement of section 20, a completed |
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(b) | becomes a completed agreement during the transitional period. |
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“credit agreement”, “debtor” and “surety” shall be construed in |
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accordance with section 140C of the 1974 Act; |
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“the transitional period” means the period of one year beginning with |
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the day of the commencement of section 20. |
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(4) | An order under section 68 of this Act may extend, or further extend, the |
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15 (1) | The repeal by this Act of sections 137 to 140 of the 1974 Act shall not affect |
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the court’s power to reopen an existing agreement under those sections as |
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set out in this paragraph. |
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(2) | The court’s power to reopen an existing agreement which— |
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(a) | is, immediately before the commencement of section 22(3) of this |
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Act, a completed agreement, or |
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(b) | becomes a completed agreement during the transitional period, |
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(3) | The court may also reopen an existing agreement— |
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(a) | on an application of the kind mentioned in paragraph (a) of |
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subsection (1) of section 139 made at a time before the end of the |
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(b) | at the instance of the debtor or a surety in any proceedings of the |
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kind mentioned in paragraph (b) or (c) of that subsection which were |
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commenced at such a time. |
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(4) | Nothing in section 16A or 16B of the 1974 Act shall affect the application of |
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sections 137 to 140 (whether by virtue of this paragraph or otherwise). |
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(5) | The repeal or revocation by this Act of the following provisions has no effect |
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in relation to existing agreements so far as they may be reopened as set out |
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(a) | section 16(7) of the 1974 Act; |
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(b) | section 171(7) of that Act; |
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(c) | in subsection (1) of section 181 of that Act, the words “139(5) and |
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(d) | in subsection (2) of that section, the words “or 139(5) or (7)”; |
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(e) | in section 61(6) of the Bankruptcy (Scotland) Act 1985 (c. 66), the |
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words from the beginning to “but”; |
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(f) | in section 343(6) of the Insolvency Act 1986 (c. 45), the words from |
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(g) | Article 316(6) of the Insolvency (Northern Ireland) Order 1989 (S.I. |
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“existing agreement” means a credit agreement (within the meaning of |
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sections 137 to 140 of the 1974 Act) made before the commencement |
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of section 22(3) of this Act; |
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“the transitional period” means the period of one year beginning with |
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the day of the commencement of section 22(3). |
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(7) | An order under section 68 of this Act may extend, or further extend, the |
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16 (1) | It is immaterial for the purposes of section 140C(3)(a) to (c) of the 1974 Act |
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when (as the case may be) a credit agreement, a linked transaction or an |
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(2) | An order made under section 140B of the 1974 Act during the transitional |
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period in connection with a credit agreement shall not— |
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(a) | require a sum paid under a related agreement to which this sub- |
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paragraph applies to be repaid; |
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(b) | require a person to do or not to do (or to cease doing) anything in |
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connection with such an agreement; |
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(c) | reduce any sum which was payable under such an agreement; |
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(d) | direct the return of any property provided under such an agreement; |
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(e) | otherwise set aside (in whole or in part) any duty which was |
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imposed by virtue of such an agreement; |
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(f) | alter the terms of such an agreement; or |
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(g) | direct accounts to be taken, or (in Scotland) an accounting to be |
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made, between any persons in relation to such an agreement. |
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(3) | Sub-paragraph (2) applies to a related agreement if— |
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(a) | it was made before the commencement of section 21 of this Act; and |
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(b) | immediately before the order under section 140B is made no party |
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has any further duties under it. |
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(4) | An order made under section 140B after the end of the transitional period in |
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connection with a credit agreement shall not— |
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(a) | require a sum paid under a related agreement to which this sub- |
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paragraph applies to be repaid; |
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(b) | require a person to do or not to do (or to cease doing) anything in |
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connection with such an agreement; |
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(c) | reduce any sum which was payable under such an agreement; |
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(d) | direct the return of any property provided under such an agreement; |
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(e) | otherwise set aside (in whole or in part) any duty which was |
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imposed by virtue of any such agreement; |
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(f) | alter the terms of such an agreement; or |
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(g) | direct accounts to be taken, or (in Scotland) an accounting to be |
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made, between any persons in relation to such an agreement. |
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(5) | Sub-paragraph (4) applies to a related agreement if— |
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(a) | it was made before the commencement of section 21; and |
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(b) | no party has any further duties under it where that was the case |
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immediately before the commencement of that section or that |
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became the case during the transitional period. |
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(6) | In this paragraph “the transitional period” means the period of one year |
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beginning with the day of the commencement of section 21. |
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(7) | An order under section 68 of this Act may extend, or further extend, the |
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17 | Section 1 of this Act shall have no effect for the purposes of section 140C(1) |
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of the 1974 Act in relation to agreements made before the commencement of |
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Applications for licences and fitness to hold a licence etc. |
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18 (1) | Section 6A of the 1974 Act shall not apply in relation to applications made |
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before the commencement of section 27 of this Act. |
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(2) | Section 6(2A) of the 1974 Act shall not apply in relation to applications so |
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(3) | The repeal by this Act of the words “and must be accompanied by the |
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specified fee” in section 6(2) of the 1974 Act has no effect in relation to |
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19 (1) | The OFT shall prepare and publish the guidance required by section 25A of |
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the 1974 Act as soon as practicable after the commencement of section 30 of |
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(2) | The requirements of subsection (4) of section 25A may be satisfied in relation |
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to the preparation of that guidance by steps taken wholly or partly before the |
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commencement of section 30. |
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Further powers of OFT to regulate conduct of licensees etc. |
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20 | The cases in which the OFT may impose requirements under section 33A of |
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the 1974 Act include cases where the matter with which the OFT is |
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dissatisfied arose before the commencement of section 38 of this Act. |
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21 | The cases in which the OFT may impose requirements under section 33B of |
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the 1974 Act include cases where the matters giving rise to the OFT’s |
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dissatisfaction arose before the commencement of section 39 of this Act. |
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22 (1) | The OFT shall prepare and publish the guidance required by section 33E of |
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the 1974 Act as soon as practicable after the commencement of section 42 of |
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(2) | The requirements of subsection (4) of section 33E may be satisfied in relation |
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to the preparation of that guidance by steps taken wholly or partly before the |
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commencement of section 42. |
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Powers and duties in relation to information |
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23 (1) | Section 44 of this Act has no effect in relation to applications made before the |
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commencement of that section. |
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