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|200405 to January||1,168|
Anne Picking: To ask the Secretary of State for Work and Pensions what measures the Government are taking to ensure that telephone claims lines are adequate to cope timeously with crisis loan applications; and if he will make a statement. 
The Secretary of State has asked me to reply to your question concerning the measures the Government is taking to ensure that telephone claims lines are adequate to cope timeously with crisis loan applications. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
Legislation was changed in 2002 to allow crisis loan applications to be taken by telephone. Since then, a varying level of service has been offered in different parts of the country, due to factors such as the telephony equipment available in different areas. While the telephone service has generally proved popular and efficient, in the few areas where there have been problems dealing with the high volume of calls, urgent local management action has been taken to improve the service for customers. Irrespective of the level or adequacy of the telephone service, customers retain a right to apply for a loan in person at a Jobcentre Plus office.
For the future, we plan to reduce the number of offices processing Social Fund applications from 142 to around 20, and to implement a standard operating model for the Fund. We are piloting the new model in two Welsh district offices and aim to roll it out nationally from April 2005 onwards. The model includes a standard telephone service for crisis loans, supported by the
Malcolm Wicks: Information is not yet available for winter 200405. Information on the number of payments made at each level in Morecombe and Lunesdale for winter 200304 is in the Library. We would expect the numbers to be similar for this winter.
Mrs. Fitzsimons: To ask the Secretary of State for Work and Pensions how many pensioners in Rochdale constituency received the winter fuel allowance in 200405; and what total amount of payments this represented. 
Malcolm Wicks: Information is not yet available for winter 200405. Information about the number of payments at each rate to people in the Rochdale constituency for winter 200304 is in the Library. We would expect the number to be similar for this winter.
Malcolm Wicks: Expenditure on the winter fuel payment is included in each year of the DWP's benefit expenditure forecasts. The latest medium-term forecast was published following the pre-Budget report, and continues to 200708. Long-term spending projections also include the winter fuel payment.
Mr. Dhanda: To ask the Secretary of State for Work and Pensions (1) what estimate his Department has made of the cost of overpayment of the winter fuel payment in each of the last three years; 
It is departmental policy to recover all overpayments that arise from misrepresentation or fraud. If a customer receives an excess amount because of official error they may in some circumstances be
21 Feb 2005 : Column 434W
invited to repay it. Information about the total cost of overpayments of the winter fuel payment is not collected centrally.
Mr. Gill: To ask the Secretary of State for Work and Pensions how many (a) people and (b) households in (i) Leicester, South and (ii) the City of Leicester were (A) eligible to receive and (B) received winter fuel payments in each year since 1997. 
Malcolm Wicks: It is not possible to provide an estimate of the number of people or households that were eligible for a winter fuel payment. Information on the number of winter fuel payments made in Leicester, South and City of Leicester in each year for which figures are available is in the Library.
David Davis: To ask the Secretary of State for the Home Department pursuant to the answer of 21 December 2004, Official Report, columns 152627W, on alcohol-related crimes, what the level of alcohol-related crime was; and how many fixed penalties were issued in each of the 92 participating basic command units. 
|BCU||Total FPNs issued for alcohol|
related offences in summer campaign
|Avon and Somerset||Bath and North East Somerset||20|
|City of London||Bishopsgate||0|
|Cumbria||Barrow and South Lakeland||99|
|Devon and Cornwall||Cornwall and Isles of Scilly||24|
|Dyfed Powys||Powys division||41|
|Gloucestershire||Cheltenham and Tewkesbury||16|
|Cotswolds and Stroud||25|
|Forest and Gloucester||26|
|Greater Manchester Police||Bolton||32|
|Kent||Area 7 Thanet||2|
|Pennine Division (Burnley)||110|
|Bassetlaw Newark and Sherwood||30|
|South Yorkshire||Sheffield central||19|
|Stoke on Trent||59|
|Suffolk||Southern Area (Ipswich)||30|
|Sussex||Brighton and Hove||64|
|Thames Valley police||Maidenhead||3|
|West Mercia||E Division Hereford||27|
|West midlands||Dudley North||23|
|F1 Birmingham City Centre||54|
|M1 OCU Coventry||67|
|West Yorkshire||Bradford south||90|
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