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4 Apr 2005 : Column 1253W—continued

WORK AND PENSIONS

Pensioners

Sandra Gidley: To ask the Secretary of State for Work and Pensions if he will extend the £200 assistance to pensioners to women aged 60 to 64 years. [224072]

Malcolm Wicks: We have are no plans to extend the £200 assistance to pensioners to women aged 60 to 64 years.

Mr. Jim Cunningham: To ask the Secretary of State for Work and Pensions how many pensioners in Coventry he expects will benefit from the £200 council tax assistance proposed in the Budget Statement. [223921]

Malcolm Wicks: We estimate that about 30,000 pensioners in Coventry will benefit from the 200 council tax assistance.

Local authorities are assigned by matching postcodes against the relevant ONS postcode directory.

IAD Information Centre

Mr. Jim Cunningham: To ask the Secretary of State for Work and Pensions what estimate he has made of the number of pensioners in Coventry who have not applied for pension credit since its introduction; and what rationale underlay the decision to means-test applicants for pension credit. [223922]

Malcolm Wicks: The information is not available in the form requested. As at 31 December 2005, there were 16,215 households (19,615 individuals) in the Coventry local authority area in receipt of pension credit.
 
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Information on numbers of households or individuals eligible for pension credit is not available at local authority or constituency level.

This Government's priority when we came to office was to tackle the legacy of pensioner poverty. We continue to do this by targeting help on today's poorest pensioners and by encouraging all pensioners to receive the benefits they are entitled to. At the same time, the Government believes that empowering individuals to make real and informed choices about working and saving for retirement is fundamental if they are to make sure people get the income in retirement they expect. Pension credit rewards those who have worked hard to provide modest incomes for themselves in retirement. Income-testing of benefits has existed since before and after the creation of the Welfare State in 1948. With the introduction of pension credit, and the ease by which it can be applied for, we have moved away from the stigmatising weekly means tests of the past.

Pension Service (Norfolk)

17. Mr. Bellingham: To ask the Secretary of State for Work and Pensions what plans he has for the organisation of the Pension Service in Norfolk. [224425]

Malcolm Wicks: The Pension Service is undergoing a challenging transformation programme through to 2008, which will contribute towards the efficiency challenge announced in the Budget 2004. The Pension Service will be transforming at least 12 pension centre sites to deliver improved customer services, efficiencies and more fulfilling jobs for staff.

The Kingfisher House site in Norwich will support the recovery plans for the Child Support Agency, and will transfer to it by the end of December 2005. The Baltic House site will transfer to Jobcentre Plus by the end of March 2006 to support their transformation programme.

There will be no change to any telephone numbers and no disruption of service. Customers will continue to contact us, as they do now by phone—on our national number—by email and face to face support in Norfolk through The Pension Service Local Service network.

Child Support Agency

18. Mr. Swayne: To ask the Secretary of State for Work and Pensions what criteria are used to determine the order of priority in migrating legacy Child Support Agency cases to the new system. [224426]

Mr. Pond: Where an old scheme case has a link with a new scheme application, that case will transfer early. However, the legislation allowing the transfer of unlinked cases will be put into effect only when we believe the IT is ready and not before.

We are determined not to repeat the mistakes of 1993 when the old scheme was brought in far too quickly.

21. Ms Dari Taylor: To ask the Secretary of State for Work and Pensions what assessment he has made of the investigatory powers available to the Child Support Agency to trace parents required to make child support payments. [224429]


 
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Mr. Pond: The Government made clear in their response to the Select Committee on Work and Pensions that they are committed to keeping the investigative powers the Agency uses under review.

We acknowledge that the CSA has not made the most effective use of its information gathering powers and are looking for a significant improvement in the Agency's performance in this area.

Mr. Webb: To ask the Secretary of State for Work and Pensions how many (a) senior management posts and (b) enforcement officer posts there have been in each of the regional Child Support Agency centres in each of the last seven years. [216764]

Mr. Pond: The administration of the Child Support Agency is a matter for the Chief Executive, Mr. Doug Smith. He will write to the hon. Member with the information requested.

Letter from Doug Smith to Mr. Steve Webb, dated 4 April 2005:


 
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Regional centreMarch 2003March 2004January 2005
Midlands65
South Eastern6623
South Western36
Scotland and NE England7712
Wales and NW England65
Eastern111
Total293036


Regional centre1999200020012002200320042005
Midlands3225917243438
South Eastern10121423302728
Scotland and NE England22463845464846
South Western37161824304143
Wales and NW England14131436333633
Eastern14231417265252
Total130136107162189237240









Mr. Swayne: To ask the Secretary of State for Work and Pensions if he will make a statement on progress in migrating the existing Child Support Agency caseload to the new formula and systems. [224348]

Mr. Pond: I refer the hon. Member to the written answer I gave the hon. Member for Ashford, (Mr. Damian Green), on 8 December 2004, Official Report, column 568W.

Pension Credit

20. Mr. Luff: To ask the Secretary of State for Work and Pensions what recent estimate he has made of the number of pensioners eligible for pension credit who are not claiming the credit. [224428]

Malcolm Wicks: Reliable estimates of the number of people eligible for pension credit but not receiving it are not yet available. We plan to publish definitive National Statistics on take-up and entitlement for the first six months of pension credit by the end of 2005.

At the end of December 2004, 3,600 pensioner households (4,460 individuals) in Mid Worcestershire were receiving pension credit, with an average weekly payment of £37.88 per household.

23. Mr. Bacon: To ask the Secretary of State for Work and Pensions if he will make a statement on measures taken by his Department relating to the take-up of pension credit. [224431]

Malcolm Wicks: We continue to devote considerable effort and resources to increasing levels of pension credit take-up.

We have already written to every pensioner household in the country about pension credit and we are re-contacting directly, by mail, telephone or personal visit, those people whom we believe particularly likely to be eligible.

New marketing campaigns seek to overcome the barriers which might prevent take-up of pension credit and the reasons which people give for not applying.

The Pension Service local service continues to work in partnership with local authorities and the voluntary sector, particularly in identifying and contacting older people who are vulnerable or who have yet to take up their entitlement.

Mr. Willetts: To ask the Secretary of State for Work and Pensions whether a pensioner's higher income from a deferred basic state pension will be taken into account in assessing entitlement to pension credit. [219554]

Malcolm Wicks: If a person receives a higher weekly income as a result of deferring, then that higher amount is taken into account in pension credit and may be rewarded in savings credit. There are no proposals to change this.
 
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Mr. Willetts: To ask the Secretary of State for Work and Pensions (1) how many phone calls have been made by the Pension Service informing pensioners of pension credit in each month since October 2003; [221764]

(2) how many pensioners in each parliamentary constituency, having been invited to explore the possibility that they may be eligible for pension credit through an unsolicited call from the Pension Service or other agency for which his Department is responsible (a) went on to make a successful application for pension credit and (b) did not go on to make a successful application for pension credit; [221776]

(3) how many pensioners in each parliamentary constituency have received telephone calls since September 2003 from the Pension Service or other agencies for which his Department is responsible, inviting them to explore the possibility that they may be eligible for pension credit; [221777]

(4) how many telephone calls the Pension Service has made since September 2004 to invite pensioners to explore the possibility that they may be eligible for pension credit (a) after 6.30 pm on weekdays and (b) at weekends; and to which parliamentary constituencies those calls were made; [221778]

(5) how many pensioners in each parliamentary constituency have since October 2004 received (a) telephone calls and (b) letters from the Pension Service or other agencies for which his Department is responsible, inviting them to explore the possibility that they may be eligible for pension credit; [221779]

(6) what criteria are used by (a) the Pension Service and (b) other agencies for which his Department has responsibility to identify and approach people who have not applied for pension credit but might be eligible for it. [221780]

Malcolm Wicks: The table shows the number of calls about pension credit made by staff in the pension credit application line between April 2004, when such calls were first made, and February 2005. These calls were not made 'cold' but were either to pensioners who were judged likely to be eligible for pension credit to ask if they wish to apply, or to those who had been sent a completed application form to sign and return but had not yet done so. All those who receive a telephone call would already have received at least one letter about pension credit, including one informing them that a call might be made. It is not possible to break down the figures by constituency or the time at which they were made. Some calls about pension credit have also been made by departmental staff outside the pension credit application line. Figures for these are not available.

The Pension Service uses a range of data to identify those who are potentially eligible for pension credit, including age, gender, marital status, receipt of housing benefit and council tax benefit and an affluence measure based on postcode. Information on the number of people who received a telephone call and went on to make a successful or unsuccessful application for pension credit is not available.

The Pension Service issued 807,000 letters about pension credit between 1 October 2004 and 11 March 2005.
 
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Outbound telephone calls made by the pension credit application line, April 2004 to February 2005

MonthCalls in which the relevant pensioner was contactedCalls not answeredTotal calls made
April 200420,47317,62438,097
May 200430,42329,79760,220
June 200415,15013,72628,876
July 200427,08726,12253,209
August 200430,04939,46469,513
September 200421,64027,90949,549
October 200418,27919,26437,543
November 200426,77029,42356,193
December 200455,63866,046121,684
January 200558,95062,190121,140
February 200535,41638,41873,834
Total339,875369,983709,858

Mr. Rosindell: To ask the Secretary of State for Work and Pensions if he will make a statement on the most recent take-up levels of pension credit. [224099]

Malcolm Wicks: I refer the hon. Member to the written statement by my hon. Friend the Secretary of State on 3 February 2005, Official Report, column 68WS.

Mr. Win Griffiths: To ask the Secretary of State for Work and Pensions what the most recent take-up levels of pension credit are in each Inland Revenue district; and if he will make a statement. [224302]

Malcolm Wicks: The information is not available in the form requested. Information on numbers of households and individuals in receipt of pension credit in each Government Office region, constituency and local authority area at 31 December 2004 is contained in the most recent quarterly pension credit progress report, which was published on 3 February 2005. A copy of the report is in the Library.


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