Examination of Witnesses (Questions 400
- 402)
WEDNESDAY 30 JUNE 2004
MRS DENISE
MURPHY AND
MRS MORAG
ANTROBUS
Q400 Chairman: You are dealing with
young people with a whole bunch of problems, would you be giving
advice to your operatives on the lines of, "You are out of
your depth on this?" Do you say, "These are the following
subjects not to get involved in because these are for people who
are way, way above your pay grade"—that is the wrong
word to use? What sort of things would there be on this list?
Mrs Antrobus: We are not counsellors
and we make that very, very clear both at the interviewing process
and then at induction.
Mrs Murphy: Even if we have employed
counsellors to do the job, that is not their role.
Mrs Antrobus: So for bereavement
we would immediately say, "There are people, usually the
chaplain, who are qualified in bereavement counselling",
because if you try and tackle something like that, you can open
up a can of worms and one thing leads to another. So depending
on what the problem is, we would refer it to the appropriate agency.
Q401 Chairman: So you have not got
a problem with that then?
Mrs Antrobus: Not at all.
Q402 Chairman: Ladies, thank you
very much for coming. We were quite nice, were we not?! Thank
you very much.
Mrs Murphy: Thank you all.
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