Further memorandum from the WRVS
Please find enclosed supplementary information
on two points arising from the evidence session on 30 June.
1. QUESTION 364
Statistics relating to the Army Training Regiments
(ATRA)
We collect statistics from all of our locations,
however, we appreciate that for this particular exercise only
ATRA statistics are required.
We have also enclosed a copy of the statistics
form which is completed at the end of every month by the Services
Welfare Officer (a copy of this is passed to the relevant Commanding
Officer). You will note that currently there is no audit trail
of "referred to issues", we are currently working to
resolve this to ensure issues are followed up and satisfactorily
closed.
2. QUESTION 365
(NOT PRINTED)
Copy of report containing feedback from Commanding
Officers
We hope you will find this, our first attempt
in obtaining customer feedback, regarding the service we provide
useful. The information relates to all locations and not only
the training regiments.
It is however important to note, that we intend
building further on this to ensure the service we provide can
grow to tailor the requirements of any given location.
You will note that 27 responses were not returned.
We believe this to be due to operational pressures in Iraq.
Finally, our operating procedures manual (training
manual) is in its final draft form and we are assured it will
be completed by Friday of next week. We will post a copy of this
to you immediately upon its receipt.
If however, you require further information
or we can assist the committee in any other way, please do not
hesitate to contact me.
Denise Murphy
Head of Services Welfare
September 2004
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