Figures on the use of Confidential Support
Line
The Confidential Support Line (CSL) aims to
provide a reliable, supportive listening service to military personnel
and their families. In April 2003, the service expanded to include
the Royal Navy, Royal Marines and their families. In July 2003,
an email service was added to the provision of the service and
also a "specialised" relationship line manned by qualified
and experienced relationship counsellors.
In 2003, the CSL received 4,072 contacts. Together
with other, non-military helplines throughout the UK, the CSL
received a large number of hoax calls (681). This became a national
police matter and it was finally effectively dealt with by the
end of August 2003. The CSL received 3,391 genuine contacts, including
47 emails. This figure is more than double that of previous years.
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