Select Committee on Environment, Food and Rural Affairs Seventh Report


7  Other sources of food information

157. In the course of giving oral evidence, the Minister for Food commented on the ways, other than labelling, in which consumers receive information about food:

    … most of the messages that impact on people would not be the minutiae of the EU labelling standards or even the actual labels themselves, they will be the advertising, the way things are presented in the shops, the way they are presented on menus and the way they are presented in other literature which the industry create.

158. In this part, we briefly discuss these wider sources. Although FSA research has found that 78% of consumers read food labels at least occasionally, it has also shown that consumers get information about food issues from newspapers and magazines, television, supermarkets, and friends and family.[238] Although the evidence we received tended to focus on the information consumers receive from food labelling, rather than from other sources, we nevertheless consider it is important that attention is paid to other sources of food information.

Legal controls on what information is put before consumers

159. Outside labelling, advertising, marketing and trading of food are regulated to the extent that misleading statements are illegal.[239] The 1990 Act makes it is an offence to publish an advertisement which falsely describes any food or which is likely to mislead the consumer as to the nature, substance or quality of any food.[240] More broadly, the Trade Descriptions Act 1968 makes it an offence for a person acting in the course of a trade or business to make false or misleading statements about goods. The 2000 Directive prohibits advertising or presenting foods in such as a way as to mislead the purchaser or to attribute medicinal properties to foods.[241]

Consumer understanding and education

How well informed are consumers?

160. Opinions amongst our witnesses varied as to how well-informed consumers are about diet and nutrition. Dr Jebb of the HNR considered that consumers are confused because of the number of messages which they receive about these matters and the fact that "nutrition science is not straight forward":

161. Tesco described consumers' understanding and knowledge of nutritional information as "quite poor", and Dr Astley of the IFR suggested that "if you took a large majority of the public and asked them what the labelling currently means, they do not understand it".[243] Research carried out by Which? "highlighted that many people were unclear about what constitutes 'a lot' and 'a little' in terms of fat, sugar and salt".[244] Which? found that consumers generally had a better understanding of how many portions of fruit and vegetables a day they should aim to eat, although 21% of men and 13% of women still thought that the recommended number was fewer than five.[245]

162. The FSA took a more optimistic view of consumers' awareness of what kinds of foods they should be eating—"foods which contain less fat, less salt, … more fruit and vegetables"—describing it as "fairly high".[246] However, it pointed to the "huge variance between what people know and what people do" and identified the need to turn this knowledge into behavioural change as a key issue facing government.[247] The FSA also observed that "the poorer people are, the less use they make of food information and the less access they have to food information and … conversely, the better off people are, the more food information they have".[248]

Who do consumers trust?

163. Opinions were divided on the extent to which consumers trust food information provided by the Government. On the basis of its consumer surveys, the FSA considered that trust and confidence in the Agency had increased.[249] The Minister for Food wasn't certain that consumers trusted anyone:

    It is pretty clear that [consumers] do not trust Government, they do not trust scientists and they do not trust the agriculture sector, they do not trust the food manufacturers and they do not even trust the newspapers. They trust slightly more the supermarkets … [although this] is not a particularly logical position … [250]

And McDonald's believed that consumers probably trust it more than they trust the Government.[251]

What is currently being done to inform and educate consumers?

164. From the perspective of the food industry, the BRC described food retailers as "expert communicators, in touch with millions of consumers every day" by way of point of purchase information, in-house magazines, leaflets and websites.[252] The BRC told us that retailers also communicate with their customers through "non-traditional channels", such as road shows, customer care helplines and educational packs for schools.[253] The FDF operates three websites providing consumers with information about issues such as healthy lifestyles and food safety.[254] Amongst the supermarkets, by way of example, the Co-op provides information to consumers about products on labels, at point of sale, in leaflets, on its website and in response to inquiries to its free customer helpline and Waitrose branches hold a reference book containing detailed nutrition and special dietary information about its products and provide a range of fact sheets on nutrition and dietary issues.[255]

165. From the perspective of government, the FSA described its "consumer information strategy" as having two principal threads: encouraging improved food labelling; and providing consumer information and advice, both directly and via the media and other channels.[256] Defra referred to its work with the following bodies and schemes:

  • Farming and Countryside Education, a body set up by the National Farmers' Union and the Royal Agricultural Society in 2001 with the aim of increasing the number of school children who visit farms
  • the National Advisory Group for Growing Schools, a Government initiative set up in 2001 and funded by DfES which aims, amongst other things, to raise awareness of food and where it comes from
  • the educational access option under Defra's Countryside Stewardship scheme, which currently has over 800 sites available for schools or local groups to visit and demonstrates, amongst other things, how farming links to a range of services, including food production
  • the statutory agriculture and horticulture levy boards, which produce information about the food produced by the sectors they cover.[257]

166. At a local level, the TSI told us that trading standards divisions within local authorities were "becoming more proactive in publicising the nutritional content of foods, particularly school meals and meals on wheels".[258]

167. We were interested to hear from the IFR about an initiative in which it is involved in schools: a 'smartcard scheme', which monitors school students' meal choices at point of purchase.[259] The IFR considered that the scheme had potential to offer rewards to students if they could demonstrate they were purchasing a balanced diet, although the scheme can monitor only what students purchase, not what they actually consume.[260]

WHAT FUTURE PLANS DOES THE GOVERNMENT HAVE TO INFORM AND EDUCATE CONSUMERS?

168. The food and health action plan recently published by the DoH sets out the actions which the Government plans to take to inform and educate consumers about nutrition.[261] The plan prioritises action on diet and nutrition to reduce consumers' intake of fat, saturated fat, salt and sugar and to increase their consumption of fruit and vegetables. Specific action is proposed in respect of education campaigns about obesity, simplified food labelling in the form of nutrition signposting, and advertising and promoting food to children. The plan also acknowledges the need for Government to work with the food industry to increase access to healthier foods.

169. The delivery of the plan across government is to be overseen by the Cabinet Committee MISC 27, which is chaired by the Secretary of State for Health and supported by a Health Improvement Board made up of senior government officials. Other boards and steering groups "involving partners outside government and other stakeholders" will be convened "to help lead change and to report on progress".[262]

Our conclusions

170. Given that FSA research has shown that 78% of consumers read food labels at least occasionally, clear and informative labels are obviously a key means of promoting informed consumer choice. However, labels are only one way in which consumers receive information about food. In order to improve consumers' knowledge and understanding of nutrition and diet, a broader education campaign about these matters is required, driven forward by both the Government and the food industry, working in partnership with each other. Consumers are often faced with a range of contradictory messages about nutrition and diet, from a wide range of sources. Consequently, if consumers are ever to trust messages about diet and food, such messages must be presented in a coherent and authoritative manner. A consistent approach between industry-run consumer awareness programmes and Government-funded consumer education must be adopted, with a shared aim of delivering clear and consistent messages to consumers. The success of the Government's '5 a day' initiative demonstrates that Government and industry can work to promote the same simple message.

171. We are greatly encouraged by the positive moves made by the Government in this direction in its recently published food and health action plan. The plan engages with many of the themes raised in the course of our inquiry, and supports many of the conclusions we have reached in this report. Importantly, it also specifies target dates by which particular actions are to be achieved. We will continue to monitor the implementation of this plan, and the coherence of the messages delivered by it, in so far as it relates to the way in which consumers receive information about food.

Role of the Government

172. We consider that implementation of our earlier recommendation, that the Government explicitly task one government department with lead responsibility for co-ordinating food information policy across both central and local government, would assist enormously in achieving this consistent approach between the Government and the food industry. The industry should be able to rely on a definitive position on food information policy, issuing from a single source. The Government needs to provide the industry with a single agenda with a clear list of priorities that both the Government and industry can work towards achieving.

Role of the food industry

173. In its report on Obesity, the Health Committee called on the food industry to take voluntary actions to address the problem of obesity, such as pricing healthy foods in an affordable way, stopping forms of product placement that emphasise unhealthy foods (such as placing confectionery and snacks at supermarket checkouts) and phasing out 'super-size' portions.[263]

174. The Government appears to have paid some attention to the Committee's recommendations. The FSA highlighted to us the "whole area of promotional activity" as one which the Government particularly needed to look at, especially in relation to commercial activity aimed at children.[264] The FSA commented:

    We want particularly to encourage supermarkets, for instance, when they are making 'two for the price of one' type offers, to take into account the nutritional quality of the food which they are encouraging people to buy more … as part of corporate social responsibility.[265]

175. The food industry clearly has a key role to play in raising consumer awareness about nutrition and diet and in making healthier choices both available and attractive. The figures which we have heard in the course of taking evidence demonstrate the role to be carried out by the major players, in particular. More than 90% of consumers now buy their food from the major supermarket retail chains, McDonald's has over 2.5 million customers a day in the UK, Whitbread claims to lead both the UK pub restaurant market and the coffee shop market.[266]

176. Little benefit to consumers' diet will be gained from improving the provision of nutrition information if such improvements do not go hand in hand with corresponding changes in industry practice. We reiterate the Health Committee's call for the food industry to re-examine its practices with respect to matters such as pricing, product placement and portion size.


238   Ev 128, para 2 [FSA]; see above paragraph 55. Back

239   Specific marketing standards apply to organic products, eggs, fresh fruit and vegetables, olive oil, preserved fish products and spirits: see the FSA's website, www.food.gov.uk. Back

240   Section 15(2) Back

241   Article 2 Back

242   Q 176 [Human Nutrition Research] Back

243   Q 366 [Tesco]; Q 15 [Institute of Food Research] Back

244   Ev 13, para 9 [Which?]  Back

245   Ev 13, para 9 [Which?] Back

246   Q 570 [Food Standards Agency] Back

247   Q 570 [Food Standards Agency] Back

248   Q 574 [Food Standards Agency] Back

249   Q 573 [Food Standards Agency] Back

250   Q 675 [Defra] Back

251   Q 446 [McDonald's] Back

252   Ev 175, para 12 [British Retail Consortium] Back

253   Ev 175, para 12 [British Retail Consortium] Back

254   www.foodfitness.org.uk, www.foodlink.org and www.foodfuture.org.uk  Back

255   Ev 61 [The Co-op] and ev 165 [Waitrose] Back

256   Ev 128, para 2 [Food Standards Agency] Back

257   Ev 148 [Defra] Back

258   Ev 122, para 1.1 [Trading Standards Institute] Back

259   Ev 1, para 1 [Institute of Food Research] Back

260   Qq 32-37 [Institute of Food Research] Back

261   Department of Health, Choosing a better diet: a food and health action plan, 9 March 2005 Back

262   Ibid., p 37 Back

263   HC 23-I, (Session 2003-04), para 241 Back

264   Q 580 [Food Standards Agency] Back

265   Q 580 [Food Standards Agency] Back

266   See above paragraphs 93 and 122. Back


 
previous page contents next page

House of Commons home page Parliament home page House of Lords home page search page enquiries index

© Parliamentary copyright 2005
Prepared 30 March 2005