Supplementary memorandum submitted by
the Department for Work and Pensions
Question 181 (Mr Bacon): Breakdown of staff by
organisational heading and by geography
Data on the breakdown of staff by function performed
are attached for each of the principal organisational areas within
the department. Also attached are staff breakdowns by organisational
area for each Government Office Region, Scotland and Wales, and
have been adjusted where necessary to bring the figures into line
with the counting rules used for Civil Service-wide statistics.
The figures in each case are on a full-time
equivalent basis and, except where shown, include casuals.
These figures are drawn from different data
sources within regions. It is not possible to provide functional
breakdowns for each organisation.
JOBCENTRE PLUS
Roles carried out by staff
|
| Labour Market (including advisers) | 19,850
| of which 10,520 are advisers
|
| Benefit processing | 22,130
| |
| Customer services | 6,685
| |
| Contact centres | 3,165
| |
| Programme Protection | 6,895
| |
| Management and support | 16,715
| |
| TOTAL | 75,440
| |
|
|
| Government Office Region | Number of staff
|
|
| East Midlands | 4,420
|
| East of England | 4,750
|
| London | 9,585
|
| North East | 4,690
|
| North West | 11,715
|
| Scotland | 9,070
|
| South East | 6,280
|
| South West | 4,675
|
| Wales | 4,915
|
| West Midlands | 6,570
|
| Yorkshire & Humber | 8,775
|
| TOTAL | 75,440
|
|
NOTES:
1. Sources: Activity Based Information (ABI) data
(October) for Field Operations. Workforce Plans (October) for
National Tier.
2. The table below explains what job types have been
placed in each category.
3. National Tier staff have been entered in the GOR in
which they are based, the majority being included in Yorkshire
& the Humber and the North West.
4. Totals may not sum due to rounding.
|
| Category | Activities included
|
|
| Labour Market | Personal/New Client Advisors
*Main Stream (Restart)
*Disability Employment Advisor
*New Deal Advisors
*Job Enquiries
District Programme Quality management Team
Action Teams
Employment Zones
European Social Fund
Disability Services
Jobsearch Review Activity
(Advisors includes those items identified with a *)
|
| Benefit Processing | Financial Assessors
Income Support—claims and changes
Jobseekers Allowance—claims and changes
Social Fund—Loans and Grants
Incapacity Benefit—claims and changes
Bereavement Benefit
Industrial Injuries Disablement Benefit
Maternity Allowance
|
| Customer Service | Reception
Floor Walker
National Insurance Number Allocations
Appeals
Projects
|
| Contact Centres | All staff, management and support in Jobcentre Plus Direct including
First Contact
Second Contact
Cold calls
Jobseeker Direct.
|
Programme Protection
| Gateway Interventions
Case Interventions
Core VisitsCounter Fraud Investigation ServiceProgramme Protection Division
|
Management and
Support
| Infrastructure Management
Management (HEO and above)Finance—Cashiers, stockholders etc
Resources
Business Support
Human Resources
Secondments
Others eg TU Reps, HASSRA etc
National Tier Staff (excluding Programme Protection Division)
|
|
THE PENSIONS
SERVICE
Roles carried out by staff
|
| Core processing | 8,660
|
| Telephony | 1,240
|
| Support | 1,630
|
| Local service | 2,635
|
| Management | 420
|
| HR | 230 |
| Central Directorates | 770
|
| Projects | 1,070
|
| TOTAL | 16,650
|
|
|
| Government Office Regions | Number of staff
|
|
| East Midlands | 1,000
|
| East of England | 1,210
|
| London | 370
|
| North East | 4,950
|
| North West | 2,050
|
| Scotland | 1,730
|
| South East | 330
|
| South West | 1,010
|
| Wales | 1,500
|
| West Midlands | 1,140
|
| Yorkshire & Humber | 600
|
| Central Directorates | 770
|
TOTAL | 16,650
|
|
NOTES:
1. Figures relate to October 2004.
2. Totals may not sum due to rounding.
CHILD SUPPORT
AGENCY
Roles carried out by staff
|
| Caseworkers | 6,980
|
|
| Central Appeals Unit | 175
|
| Face to face/visiting | 365
|
| Telephony | 310
|
| HQ | 1,215
|
| Management/Support/HR/Finance | 840
|
| TOTAL | 9,890
|
|
|
| Government Office Regions | Number of staff
|
|
| East Midlands | 170
|
| East of England | 220
|
| London | 70
|
| North East | 1,205
|
| North West | 2,170
|
| Scotland | 1,505
|
| South East | 1,235
|
| South West | 1,300
|
| Wales | 120
|
| West Midlands | 1,560
|
| Yorkshire & Humber | 340
|
| TOTAL | 9,890
|
|
NOTES:
1. Figures relate to October 2004.
2. Totals may not sum due to rounding.
DISABILITY AND
CARERS SERVICE
Roles carried out by staff
|
| Claims handling and other customer services, including direct support
| Direct staff
Decision makers
| 4,430
720 |
| Support staff | Support staff
| 1,220 |
| DCS projects
| 210 |
| TOTAL |
6,580 |
|
|
| Government Office Regions | Number of staff
|
|
| East Midlands | 0
|
| East of England | 0
|
| London | 610
|
| North East | 150
|
| North West | 4,480
|
| Scotland | 285
|
| South East | 0
|
| South West | 205
|
| Wales | 180
|
| West Midlands | 440
|
| Yorkshire & Humber | 235
|
| TOTAL | 6,580
|
|
NOTES:
1. Figures relate to October 2004.
2. Totals may not sum due to rounding.
THE APPEALS
SERVICE
Roles carried out by staff
|
| Frontline operations | 565
|
| Frontline operations/general operations support
| 20 |
| Finance | 30
|
| IT | 25 |
| Policy | 15
|
| Change | 20
|
| HR | 35 |
| Modernisation | 10
|
| TOTAL | 715
|
|
NOTES:
1. These figures do not include casuals, fixed-term appointments
or staff working in The Appeals Service on detached duty.
2. Figures relate to October 2004.
3. Totals may not sum due to rounding.
|
| Government Office Regions | Number of staff
|
|
| East Midlands | 85
|
| East of England | 5
|
| London | 90
|
| North East | 55
|
| North West | 140
|
| Scotland | 125
|
| South East | *
|
| South West | 40
|
| Wales | 100
|
| West Midlands | 75
|
| Yorkshire & Humber | 65
|
| TOTAL | 775
|
|
NOTES:
1. These figures relate to October 2004.
2. Totals may not sum due to rounding.
3. * = a figure less than 5.
DEBT MANAGEMENT
Roles carried out by staff
|
| Overpayment calculation | 410
|
| Overpayment decision making | 410
|
| Overpayment recovery | 1,240
|
| NHS/Bulk letter forwarding | 105
|
| Compensation recovery | 525
|
| Support | 150
|
| Projects | 130
|
| TOTAL | 2,960
|
|
|
| Government Office Regions | Number of staff
|
|
| East Midlands | 90
|
| East of England | 60
|
| London | 20
|
| North East | 640
|
| North West | 1,040
|
| Scotland | 240
|
| South East | 10
|
| South West | 55
|
| Wales | 80
|
| West Midlands | 210
|
| Yorkshire & Humber | 520
|
| TOTAL | 2,960
|
|
NOTES:
1. These figures relate to October 2004.
2. Totals may not sum due to rounding.
GROUP HQ AND
SOME CENTRAL
FUNCTIONS AND
INDEPENDENT STATUTORY
BODIES
Roles carried out by staff
|
| Private Office | 75
|
| Strategy & Pensions Client Group | 370
|
| Welfare, Work and Equality Client Group |
1,140 |
| Communications | 310
|
| Independent Statutory bodies | 130
|
| TOTAL | 2,020
|
|
|
| Government Office Regions | Number of staff
|
|
| East Midlands | *
|
| East of England | *
|
| London | 1,140
|
| North East | 140
|
| North West | 155
|
| Scotland | 25
|
| South East | *
|
| South West | 5
|
| Wales | 5 |
| West Midlands | 95
|
| Yorkshire & Humber | 445
|
| TOTAL | 2,020
|
|
NOTES:
1. These figures relate to October 2004.
2. Totals may not sum due to rounding.
3. * = a figure less than 5.
CORPORATE AND
SHARED SERVICES
Roles carried out by staff
|
| Finance | 4,500
|
| HR | 1,625
|
| Information and Analysis Directorate | 470
|
| Law and Special Policy Group | 435
|
| Programme and Systems delivery | 1,050
|
| TOTAL | 8,085
|
|
|
| Government Office Regions | Number of staff
|
|
| East Midlands | 295
|
| East of England | 120
|
| London | 970
|
| North East | 1,130
|
| North West | 2,300
|
| Scotland | 410
|
| South East | 200
|
| South West | 110
|
| Wales | 235
|
| West Midlands | 190
|
| Yorkshire & Humber | 2,130
|
| TOTAL | 8,085
|
|
NOTES:
1. These figures relate to October 2004.
2. Totals may not sum due to rounding.
THE RENT
SERVICE
The Rent Service became part of the Department for Work and
Pensions from April 2004. Staffing figures are not currently available
in this detail as they are currently on a different payroll system.
This information should be available to us in the future once
the new resource management system is fully operational.
Total FTE staff for the Rent Service (October 2004) is 730.
Total DWP staff
|
| Business/Organisation | Number of staff
|
|
| Jobcentre Plus | 75,440
|
| The Pension Service | 16,650
|
| Child Support Agency | 9,890
|
| Disability and Carers Service | 6,580
|
| The Appeals Service | 775
|
| Debt Management | 2,960
|
| Group HQ | 2,020
|
| Corporate and Shared Services | 8,085
|
| The Rent Service | 730
|
| TOTAL | 123,170
|
|
NOTES:
1. These figures relate to October 2004.
2. Totals may not sum due to rounding.
Questions 197-199 (Mr Bacon): Atos Origin Medical Services
In the financial year 2003-04 Atos Origin was paid £77.2
million under the Medical Services contract covering the full
cost of the provision of medical advice and reports to DWP and
other Government Departments such as Inland Revenue (Disabled
Persons Tax Credit) and Ministry of Defence (Veterans Agency).
We recover the costs from the Veterans Agency which in 2003-04
represented 1% of the expenditure. Costs incurred by Inland Revenue
fall below the de minimus level, ie the cost of calculating the
recoverable amount and taking action to recover it would exceed
the amount itself. Expenditure on medical advice and reports for
DLA/AA represented approximately 15% of these costs.
Questions 202-203 (Chairman and Mr Williams): Regional Development
Agencies: Age Diversity and Employment of older people
Creating employment opportunities for all is a primary aim
for the Regional Development Agencies (RDAs) in England. The RDAs
work closely with their regional and sub-regional partners and
stakeholders to produce Regional Economic Strategies (RES) which
sets out the medium to long term vision for the economic development
of their regions. It will be up to the RDAs and their regional
partners in developing and updating the RES to decide how far
older age employment is a priority for the region. In drawing
up and implementing the RES, the Government has been clear that
RDAs must take account of the need to ensure opportunity for all
in the region
On older age employment, the new Tasking Framework for the
RDAs (that will come into effect from April 2005) indicates that:
"over three years to Spring 2008, and taking account
of the employment cycle: demonstrate progress on increasing the
employment rate: increase the employment rates of disadvantaged
groups (lone parents, ethnic minorities, people aged 50 and over,
those with lowest qualifications and those living in the Local
Authority wards with the poorest initial labour market position)
and significantly reduce the difference between the employment
rates of the disadvantaged groups and the overall rate."
The RDAs have responsibility to develop Framework for Regional
Employment and Skills Action Plans (FRESAs) which are built on
detailed labour market information (LMI). The FRESA has provided
a framework and process to pull together LMI and for major stakeholders
to agree a single regional plan on skills to support economic
development in their region.
RDA ACTIVITIES
The East Midlands Development Agency (EMDA) funded initiative
"Experience Works" has been a trailblazer in England
in developing an agenda to enhance the employability of older
people. It drew together key regional agencies, trade unions and
employer organisations and involved Government Office and Training
Organisations. Latterly its work has developed as an East Midlands
FRESA priority with co-ordinators in each local Learning and Skills
Council (LSC) as well as roll out of real and virtual centres
for older people.
Around the same time as the East Midlands was creating Experience
Works, the South East England Development Agency (SEEDA) was independently
exploring the issues and commissioned the University of Surrey
and other partners to create a Centre for Research into the Older
Workforce (CROW). These RDA-created agencies with their specific
focus on the age diversity and older workers represent major strategic
and financial investments by EMDA and SEEDA.
The East of England Development Agency (EEDA): Corporate
Plan includes priorities on developing skills of older people
and re-engaging older people in the workforce in areas of labour
shortage.
The London Development Agency (LDA): NHS Skills escalator
will target older women. The Agency also commissioned research
on age and ageing in London carried out by Age Concern. LDA have
now published the research from Age Concern "making Age Work
for London" December 2003. They have also launched the Age
Proofing toolkit, developed with Age Concern England and Nottingham
Trent University, and shared with other RDA's.
One North East: current Business support review will put
emphasis on enterprise and will include older workers as target
groups.
The North West Development Agency (NWDA): the development
of regional and sub-regional Skills Partnerships, complemented
by Sector Skills Councils and Skills/Business Development Frameworks
will help the RDA ensure that there is a better match between
vocational provision and economic needs which would benefit older
workers.
The South West of England Regional Development Agency (SWRDA):
South West RDA is currently considering appropriate activities
which will develop older workers within and on the edge of the
labour market. A new regional body "Equalities South West"
is also currently in development. This body will provide advice
and guidance in all aspects of equality including age and employability,
ensuring all regional strategies take account of equality issues.
The South West Enterprise and Skills Alliance (South West's
Regional Skills Partnership) and the related regional skills strategy
recognises the need to develop the workforce as a whole; from
those entering at 16 to those who may continue to work beyond
traditional retirement ages. The Third Age Employment Network
(TAEN) is one of many enterprise and skills partners signed up
to activities within the regional skills strategy.
Advantage West Midlands (AWM): is supporting a strategic
"Advisory Group on Ageing" which sits under the Regional
Assembly and a Voluntary and Community Sector network concerned
with issues of Age. Both are relatively new.
Yorkshire Forward (YF): is funding "Fair Play",
a regional Equality and Diversity initiative which will support
activities around older workers in the labour market.
CONCLUSION
Age Diversity in employment is an evolving issue for England's
RDAs. They are developing appropriate mechanisms to harness the
talents of older people in employment. The RDAs are also gearing
up to meet the requirements of impending legislation on age discrimination
which will come into effect from October 2006.
9 December 2004
| 
