Public Administration - Fourth Report
Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 10 March 2005.
CONTENTS
Terms of Reference
REPORT
1 THE
CONTEXT: CHOICE, VOICE AND PUBLIC SERVICE REFORM
Our approach: putting the user in charge
2 THE
GOVERNMENT'S PLANS FOR CHOICE AND VOICE IN PUBLIC SERVICES
Choice of provider
Choice of secondary school
Choice of healthcare provider
Choice of manager of social housing stock
Direct payments for social care
Choice from variety: some alternative dimensions
Expert Patients Programme
Choice-based letting
When provider choice may not be appropriate
The role of "voice"
The Government's plans: more voice for
the user
Conclusion: the benefits of choice and voice
3 CHOICE:
THE EVIDENCE
Public attitudes to choice
Choice and capacity
Health capacity
Housing capacity
Choice and equity
Tackling inequality in ability to choose
Tackling inequality in educational standards
and outcomes
Selection by provider
Unfair geography
Choice and information: a question of equity
Supporting choice and the role of professionals
Equity and housing
Markets and private providers
Choice and the private sector
Choice: a step to privatisation?
Private sector cream-skimming?
Market costs and market risks
Choice and efficiency
Inefficient systems: choice's teething
troubles?
Choice and performance
School diversity, choice, and standards
Whitehall and local government
4 OUR
CONCLUSIONS ON CHOICE
Does the public want choice?
Is there enough capacity to make choice work
effectively?
Choice and equity
Choice, markets and private provision
Is choice consistent with efficiency?
Does choice improve the overall performance
of public services?
The need for effective design and implementation
5 MAKING
USERS' VOICES HEARD?
Individual choice and collective goods
Constraints on the effectiveness of collective
voice
Muted voice: two case studies
Foundation hospital boards
Sure Start boards
Voice and voting
The role of complaints in making services
responsive
User surveys
A failure to listen to the voices of
users
6 TOWARDS
MORE RESPONSIVE PUBLIC SERVICES
Strengthening choice and voice: some
examples
Support for choice: Building on success
Entitled to choice, entitled to high standards
Creating entitlements to good quality public
services
Public service guarantees
Monitoring performance
CONCLUSIONS AND RECOMMENDATIONS
FORMAL MINUTES
WITNESSES
LIST OF WRITTEN EVIDENCE
REPORTS FROM THE PUBLIC ADMINISTRATION
SELECT COMMITTEE SINCE 2001
MINUTES OF EVIDENCE - VOLUME III (HC 49-III)
WRITTEN EVIDENCE - VOLUME II (HC 49-II)
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