ADDENDUM
TEXT APPROVED
BY BLRA COUNCIL
10 DECEMBER 1997
Although the Association expects that the adoption
of codes by companies in line with the Framework Code will provide
an adequate procedure for the resolution of differences, it is
nevertheless acknowledged that in individual cases, lessees may
feel that a company has not properly followed the procedures set
out in its code.
In such circumstances, and provided that the
tenant/lessee has not referred his complaint to an independent
adjudicator, it will be open to him or his representative to send
the Association a brief description of the circumstances with
an explanation why the lessee believes the code has not been properly
followed. The Association will pass on this information to the
company concerned and use its good offices to ensure, as far as
possible, that there are no misunderstandings, or personality
issues, that are standing in the way of a more fruitful dialogue
between the company and the lessee or his representative.
The Association will not in any circumstances
adjudicate between the company and the lessee and will not make
any comment on the conduct or position or either party.
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