Examination of Witnesses (Questions 260
- 261)
TUESDAY 6 JULY 2004
ASSOCIATION OF
LICENSED MULTIPLE
RETAILERS
Q260 Linda Perham: Between 40 and
80 . . .?
Mr Bish: Pubs per BDM. It is a
call rate thing; they might be around every month or two, it might
be as infrequently as once a quarter. It depends on the nature
of the relationship and the level of support they are giving.
Q261 Linda Perham: Do you get many
complaints about such people, or is it bad in every organisation
and you are always going to get people who are—
Mr Bish: I refer back to that
satisfaction rating in the Morning Advertiser. I think
a score of 3.5 out of 5, a 70% satisfaction rating, is not bad.
There will be some who are less good than others. One fears that
where the relationship has collapsed, for whatever reason, the
reports of the relationship are not going to be as encouraging
as they would be otherwise.
Chairman: Thank you very much. We have
covered all the ground we wanted to with you. If necessary we
will drop you a line to get some points of clarification when
we look again at your evidence, but thank you very much for your
time and your trouble this afternoon.
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