Trade and Industry - Fifth Report

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 1 February 2005.

CONTENTS

Terms of Reference

1 Introduction

2 Background

Industry initiatives and the work of Ofgem

3 Defining the problem

The scale of the problem

The identity of those disconnected

Amount of debt

4 Limiting debt

Current way debt is pursued

Effect of 2002 guidelines

Minimising billing errors

Prevention of debt

5 Payment methods

Pre-payment meters

Alternatives to PPMs

Fuel Direct

6 Problems with process

Priority Services Register ('PSR')

Warrants process

7 Protecting vulnerable customers

Definition of 'vulnerable customers'

Identifying the vulnerable

The 'safety net'

Reference to social services

8 Banning disconnection

Conclusions and recommendations

Formal minutes

Witnesses

MINUTES OF EVIDENCE

Tuesday 22 June 2004

List of written evidence

Written evidence

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Prepared 10 February 2005