Trade and Industry - Third Report

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 20 December 2004.

CONTENTS

Terms of Reference

Summary

1 Introduction

2 Problems affecting the directly managed branch network

The decline of the network

Contributory factors

Income

Staff costs

Accommodation costs

Central and support costs

3 Post Office Ltd's review

Franchising

Franchise stability

Staff training and quality of service

Improving operational efficiency

Reducing overheads

Property improvements

4 Involving consumers

Directly managed branches and the Urban Network Reinvention

Consultation and communication

5 The role of Government

The Government as shareholder

The Government as customer

Conclusions and recommendations

Formal minutes

Witnesses

List of written evidence

ORAL AND WRITTEN EVIDENCE - HC 91-II

ORAL EVIDENCE

Tuesday 16 November 2004
Tuesday 30 November 2004
Tuesday 14 December 2004

WRITTEN EVIDENCE

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Prepared 5 January 2005