Work and Pensions - Fourth Report
Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 23 March 2005.
Contents
Terms of Reference
Report
Highlights
1 Introduction
2 Background
The ethnic minority population
The Race Relations Act
PSA target
3 The Race Equality Scheme and DWP
Is the DWP Race Equality Scheme adequate?
The RES Progress Report
Statutory three year review
4 Ethnic monitoring of DWP staff and clients
Ethnic monitoring of staff
Conducting ethnic monitoring
Ethnic minority staff
Career progression
Staff efficiencies: the impact on staff ethnic
diversity
Ethnic monitoring of clients
5 Service standards received by ethnic minority
clients
The experience of ethnic minority clients
Discretionary decision-making
Identification requirements
Payment of benefits when abroad
Cultural issues affecting service standards
Staff training
Impact assessment
6 Benefit take-up
Take-up of Pension Credit and other benefits
Take-up of Pension Credit by ethnic minority
pensioners
Barriers to take-up by ethnic minority pensioners
The Pension Service's take-up strategy
Contacting the Pension Service
Partnership working
7 The language barrier and information dissemination
The language barrier and the client experience
DWP strategies to help overcome the language
barrier
Translated material
Interpreters and translators
Multi-lingual staff
Staff reductions in London and the impact
on language support
The language barrier and outreach work
8 Ethnic minority employment
Progress on the PSA target
The strategy to increase the ethnic minority
employment rate
Ethnic Minority Employment Taskforce
Cross-government working
The DWP strategy
9 Refugees and DWP service delivery
Who are refugees and what are their needs?
Benefits
Employment
The refugee experience of accessing DWP services
Refugee employment strategy
10 Conclusion
Recommendations
Annex
Visit notes - 30 June 2004
Wolverhampton Pensions Centre
Chapel Court Jobcentre, Wolverhampton
Formal Minutes
Witnesses
MINUTES OF EVIDENCE
Wednesday 29 October 2003
Wednesday 16 June 2004
Wednesday 23 June 2004
Wednesday 30 June 2004
Wednesday 9 February 2005
List of Written Evidence
Written evidence
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