Select Committee on Work and Pensions Second Report


10 Conclusion and options for the future

218. In our view, it could take a further five years for the CSA to deliver the full functionality and performance that Parliament expected would be in place by 2001. The evidence we heard in this inquiry made clear that the biggest problem now facing this important government agency are not just IT remedial work but poor management and a total loss of confidence both inside and outside the organisation.

219. Whether measured by official targets or any other criteria the CSA has failed; levels of complaint continue to increase, unrecoverable debts rise, the level of staff turnover is going up, the management information to monitor progress is not available and, it is clear that at present the two sectors of the public it is intended to serve treat it either with despair or contempt.

220. It is difficult to exaggerate the damage the Agency's already low reputation has continued to suffer over the last five years. The only thing that has kept it going is the quite extraordinary level of staff commitment although that too is now jeopardised by the uncertainty surrounding staff reductions.

221. If it is going to take a further five years for the CSA to be fit for purpose, might it not be better to consider a range of options offering a completely fresh approach.

Further reform

222. The Committee's study visit to Australia demonstrated clearly that a CSA type of system can work successfully. The single most impressive feature which differentiates it from the British model is the high priority given by Australian CSA staff to establishing an early relationship with both parents and staying in contact with them through the frequently problematic early months of each new case until it settles into a regular pattern of payment. That approach produces impressive results.

223. Crucially, the Australian Agency does not recoup money for Central Government. The "pass-through rate" is 100%. Money from non-resident parents (NRPs) goes wholly and directly into the pockets of the families with care of the children. NRPs know that and are encouraged to comply. We have discussed in this report the possibility of abandoning a fixed Child Support Premium and passing all child support payments through to the parent with care.

224. Another distinctive feature is that the Australian Agency has strong administrative powers via the Australian Tax Office (the equivalent of the UK's Inland Revenue), which are hard for NRPs to frustrate, and which enable it to recover most outstanding child maintenance.

225. However in five years time the likelihood is that even successful collection models will move towards earlier family intervention and support, and away from ever more heavy handed enforcement regimes. The Australians are moving in that direction with their proposal to create Family Relationship Centres whilst encouraging voluntary systems of payment. Such a system would be beneficial in the UK. The proposed network of children's centres, the mediation services already attached to family courts and the innovative work on course to reorganise the tribunal system may offer a foundation for this model, with the tax system as the principal tool of recovery. It is an approach that may be more effective in the long run in the UK. Building on the innovative work already being done to reorganise the tribunal system, to introduce a pilot mediation service and the proposed network of Children's Centres backed by an administrative process of recovery through the tax system provides a model that arguably would be more child centred and effective for the future.

Urgent action

226. This report poses a series of detailed and searching questions that Parliament needs to address before the proposed date for the Easter recess (that is, 24th March 2005). If the responses do not provide the level and quality of information necessary to make a judgement as to whether the CSA as currently constituted can be rescued within a reasonable time then the Committee recommends that consideration must be given to the option of winding up the Child Support Agency and plans made for an alternative set of policies that work, in order to provide financial support for children in future. We also recommend that our successor Committee considers alternative policies in the event of the CSA being wound up.


 
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Prepared 26 January 2005