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Written Ministerial Statements

Thursday 23 June 2005


Freedom of Information Act

The Minister of State, Department for Constitutional Affairs (Ms Harriet Harman): My noble Friend the Parliamentary Under-Secretary of State has made the following written ministerial statement.

This is the first quarterly bulletin produced by DCA monitoring of the performance of central Government and associated bodies under the Freedom of Information Act 2000.

Public Guardianship Office

The Parliamentary Under-Secretary of State for Constitutional Affairs (Bridget Prentice): My noble Friend the Parliamentary Under-Secretary of State has made the following written ministerial statement.

KPI 1: To increase the satisfaction of its customers in the delivery of its services as measured by customer surveys throughout the year.


KPI 2: To increase the proportion of effective visits by the Lord Chancellor's visitors.


New clients

Existing clients

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Effective visits

KPI 3: To maintain an effective system to collect and review accounts, and use this process to review the case management regime to ensure that it is meeting the needs of each customer and client.


KPI 4: To deliver an improved service to clients.



Release of funds

Applications for Receivership

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Closing cases

Enduring Powers of Attorney

Accuracy of Orders

Case Transfer to Short Order Regime

KPI 5: To demonstrate improvements in efficiency in value for money terms by meeting a unit cost target for undertaking each case in each of the three business streams as follows:



Sexual Harassment (Armed Forces)

The Secretary of State for Defence (John Reid): The Chief of the Defence Staff and I have today signed an agreement with the Equal Opportunities Commission (EOC) setting out measures to prevent and deal with sexual harassment in the armed forces.

We have been in discussion with the Equal Opportunities Commission for several months about this issue. The agreement is a result of these very positive discussions and commits us to review our policies and procedures in a rigorous time-frame

Our policies already make clear that harassment and bullying of any kind will not be tolerated. Nevertheless, we accept that cases of sexual harassment do occur in the armed forces and that more needs to be done to address this issue. Accordingly, we look forward to working with the Commission to achieve the outcomes and targets set out in the agreement.

A copy of the agreement will be deposited in the Library of the House and it will be published on the Department's internet site.

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