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To ask the Chancellor of the Exchequer in what percentage of complaints submitted to the Financial Ombudsman Service resolved (a) after investigation by an adjudicator and (b) by final decision of an ombudsman the complaint was (i) found to be outside the FOS jurisdiction, (ii) withdrawn by the customer, (iii) not treated fairly by the firm concerned, (iv) treated fairly by the firm concerned, (v) treated
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generally fairly but the firm had agreed a goodwill payment and (vi) been subject to an offer from the firm but the FOS negotiated an improved amount, broken down by stage at which the complaint was resolved. 
|Percentage of cases resolved by an adjudicator||Percentage of cases resolved by an ombudsman|
|Cases found to be outside jurisdiction||9||11|
|Cases withdrawn by the customer||5||1|
|Cases where the customer had not been treated fairly by the firm concerned||36||32|
|Cases where the customer had been treated fairly by the firm concerned||45||48|
|Cases where the customer had been treated fairly but the firm concerned had agreed a goodwill payment||2||2|
|Cases where the customer had received an offer from the firm concerned but the FOS negotiated an improved settlement||3||6|
Mr. Des Browne: Government Departments report all assets and liabilities in an open and transparent way in accordance with independently set accounting standards, which are based on those used in the private sector, and are subject to independent audit. Any government liabilities in respect of private sector pension funds are shown in individual departmental accounts but data is not held centrally on this.
HMRC will continue to offer a face to face service to those who need it. All inquiry centres are disability discrimination compliant and have a range of special services including induction loops and crystal listening devices for those who are hard of hearing.
Mr. Laws: To ask the Chancellor of the Exchequer what public consultations his Department has undertaken in the last five years on changes to services provided to taxpayers who attend inquiry offices. 
Dawn Primarolo: HMRC has undertaken no such public consultations in the last five years. No changes have been made in that period to the services provided in inquiry centres other than to extend those services to new products (such as tax credits).
Margaret Moran: To ask the Chancellor of the Exchequer how many companies in Luton have been (a) fined and (b) forced to cease trading for non-compliance with the national minimum wage since it was introduced. 
Mr. Prisk: To ask the Chancellor of the Exchequer what the maximum amount of near cash resources is that (a) Government Departments as a whole and (b) each Government Department can use in 200506 drawn from public underspending in financial year 200405. 
Mr. Des Browne:
The amount Departments can draw-down and use from underspending in previous years, known as end year flexibility (EYF), is not calculated on the basis of underspending in 200405 only but on
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cumulative underspends since the EYF scheme began. Resource EYF stocks carried into 200506 by Departments and in total were published in the Public Expenditure Outturn White Paper (PEOWP) 200405 (Cm. 6639), copies of which were laid before the House and placed in the Library, Departmental drawdown of end-year flexibility entitlement is scrutinised by HM Treasury for tautness and realism and resulting budgetary limits are agreed and published in supplementary estimates in November and February.
Andrew George: To ask the Chancellor of the Exchequer (1) when he expects to reply to the Public Accounts Committee Report, The Accounts of the Duchies of Cornwall and Lancaster", published on 28 July; 
(2) what assessment he has made of the Public Accounts Committee Report, The Accounts of the Duchies of Cornwall and Lancaster", which was published on 28 July; and if he will seek to vary the method of accountability which applies to the Duchies. 
John Healey: The Treasury Minute dated 7 November 2005 on the Nineteenth Report from the Committee of Public Accounts, Session 200405 (Cm 6682), gave the Government's response to the recommendations made direct to HM Treasury. The opportunity was also taken to publish the Duchies of Cornwall and Lancaster's responses to the recommendations made direct to them, within the same document as the Treasury Minute.
Mr. Laws: To ask the Chancellor of the Exchequer in how many cases where tax credit overpayments have been disputed (a) they have been written off, (b) additional tax credits have been awarded to deal with hardship and (c) have claimants in receipt of additional tax credits due to hardship, also (i) disputed their overpayment and (ii) had it written off in (A) 200304, (B) 200405 and (C) 200506 to date. 
For numbers of additional tax credits payments I refer the hon. Member to the answer I gave my right hon. Friend the Member for Birkenhead (Mr. Field) on 8 November 2005, Official Report, column 331W. HMRC does not hold information on the number of additional tax credits payments made to claimants who have disputed an overpayment or subsequently go on to dispute an overpayment.
All new members of staff in the tax credit call centres receive the required training before giving advice to helpline callers. This training covers information on tax credits, relating to eligibility, entitlement, claiming and payment. In addition the training covers use of the computer system used within
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tax credits and also teaches them call handling skills/techniques. No adviser is able to give advice to a member of the public until this training has been completed.
Mr. Andrew Turner: To ask the Chancellor of the Exchequer when he will recommence interrupted payments in respect of tax credit case no. JA 24 43 02 C (2005/09 012378); and if he will cease sending letters demanding repayment of sums allegedly overpaid. 
Dawn Primarolo [holding answer 17 November 2005]: HM Revenue and Customs is statutorily debarred from disclosing information relating to the tax credits affairs of individuals. I have asked the Tax Credit Office to write to the hon. Gentleman about his constituent's case.
Mr. Laws: To ask the Chancellor of the Exchequer how many awards of tax credits have been wrongly made to people subject to immigration control in (a) 200304, (b) 200405 and (c) 200506 to date; and what the estimated value is of these overpayments. 
Dawn Primarolo: The information requested can be found in table 2 of 'Child and Working Tax Credits StatisticsSupplement on Payments in 200304'. The publication can be found on the HMRC website from the following link: http://www.hmrc.gov.uk/stats/personal-tax-credits/cwtc-quarterly-stats.htm.
Mr. Laws: To ask the Chancellor of the Exchequer how many child tax credit awards ended in 200304 because (a) a couple split up and the joint award ended and (b) a household went from being a lone parent to a couple household. 
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