House of Commons Hansard Written Answers for 28 Nov 2005 (pt 8)

28 Nov 2005 : Column 28W—continued

Basic Command Units

Mr. Iain Wright: To ask the Secretary of State for the Home Department which 20 basic command units have showed the greatest improvement in respect of (a) crime detection rates and (b) reported crime levels over the last 12 months. [23222]

Hazel Blears: The most recently published statistics for crime and detections in a local area are those for 2004–05, which show a 6.2 per cent. reduction in recorded crime and a 1.8 per cent. improvement in crime detection. Compared with the previous year, the 20 police basic command units (BCUs) showing the greatest improvements in detection rate for this period are shown in table A.

28 Nov 2005 : Column 29W

The 20 BCUs with the greatest reductions in recorded crime levels are shown in table B.

28 Nov 2005 : Column 30W

BCUs are shown as they are currently constituted and the figures are adjusted for previous boundary changes.
Table A: Detection rate

2003–04 (percentage) 2004–05 (percentage) Improvement (pt)

Metropolitan police—Tower Hamlets 11.8 23.0 11.2

North Wales—Central 31.0 41.5 10.6

Metropolitan police—Brent 14.5 24.8 10.3

North Wales—Western 38.4 48.6 10.1

Metropolitan police—Hackney 13.3 22.3 9.0

North Wales—Eastern 30.6 38.6 8.0

North Yorkshire—Central 26.4 34.4 8.0

Metropolitan police—Hillingdon 15.0 22.8 7.8

West Yorkshire—Calderdale 17.4 25.1 7.7

Metropolitan police—Waltham Forest 13.7 21.4 7.7

Metropolitan police—Harrow 14.5 22.2 7.7

Metropolitan police—Southwark 13.1 20.5 7.5

Metropolitan police—Greenwich 13.2 20.6 7.4

West Yorkshire—Bradford North 18.0 25.3 7.3

Metropolitan police—Kingston-upon-Thames 14.1 21.4 7.3

Bedfordshire—Luton 22.2 29.4 7.2

North Yorkshire—Western 28.5 35.7 7.2

Cleveland—Hartlepool 22.5 29.6 7.1

Surrey—West Surrey 24.5 31.5 7.0

West Yorkshire—Chapeltown 20.5 27.5 7.0

Table B: Notifiable crimes

2003–04 2004–05 Crime reduction (percentage)

West Yorkshire—Calderdale 27,626 20,991 -24.0

West Midlands—J2 (Dudley South) 15,701 12,079 -23.1

West Midlands—F2 (Rose Road) 12,275 9,465 -22.9

West Yorkshire—Wakefield 48,302 37,573 -22.2

West Midlands—K1 (North Sandwell) 19,316 15,155 -21.5

West Midlands—K2 (South Sandwell) 19,136 15,093 -21.1

Cleveland—Hartlepool 14,012 11,134 -20.5

Derbyshire—Chesterfield (C Division) 24,805 19,724 -20.5

North Yorkshire—Central 35,984 28,692 -20.3

West Midlands—E3 (Belgrave Road) 12,468 9,950 -20.2

West Midlands—D2 (Sutton Coldfield) 20,002 16,014 -19.9

West Yorkshire—Pudsey and Weetwood 44,334 35,951 -18.9

West Midlands—E2 (Kings Heath) 14,704 11,962 -18.6

West Yorkshire—Kirklees 52,272 42,535 -18.6

West Yorkshire—Bradford North 24,305 19,825 -18.4

West Yorkshire—Bradford South 28,734 23,721 -17.4

West Yorkshire—City and Holbeck 39,885 32,987 -17.3

West Yorkshire—Killingbeck 21,459 17,791 -17.1

West Yorkshire—Keighley 18,625 15,485 -16.9

West Yorkshire—Chapeltown 20,014 16,675 -16.7

	2003–04 (percentage)	2004–05 (percentage)	Improvement (pt)
Metropolitan police—Tower Hamlets	11.8	23.0	11.2
North Wales—Central	31.0	41.5	10.6
Metropolitan police—Brent	14.5	24.8	10.3
North Wales—Western	38.4	48.6	10.1
Metropolitan police—Hackney	13.3	22.3	9.0
North Wales—Eastern	30.6	38.6	8.0
North Yorkshire—Central	26.4	34.4	8.0
Metropolitan police—Hillingdon	15.0	22.8	7.8
West Yorkshire—Calderdale	17.4	25.1	7.7
Metropolitan police—Waltham Forest	13.7	21.4	7.7
Metropolitan police—Harrow	14.5	22.2	7.7
Metropolitan police—Southwark	13.1	20.5	7.5
Metropolitan police—Greenwich	13.2	20.6	7.4
West Yorkshire—Bradford North	18.0	25.3	7.3
Metropolitan police—Kingston-upon-Thames	14.1	21.4	7.3
Bedfordshire—Luton	22.2	29.4	7.2
North Yorkshire—Western	28.5	35.7	7.2
Cleveland—Hartlepool	22.5	29.6	7.1
Surrey—West Surrey	24.5	31.5	7.0
West Yorkshire—Chapeltown	20.5	27.5	7.0

	2003–04	2004–05	Crime reduction (percentage)
West Yorkshire—Calderdale	27,626	20,991	-24.0
West Midlands—J2 (Dudley South)	15,701	12,079	-23.1
West Midlands—F2 (Rose Road)	12,275	9,465	-22.9
West Yorkshire—Wakefield	48,302	37,573	-22.2
West Midlands—K1 (North Sandwell)	19,316	15,155	-21.5
West Midlands—K2 (South Sandwell)	19,136	15,093	-21.1
Cleveland—Hartlepool	14,012	11,134	-20.5
Derbyshire—Chesterfield (C Division)	24,805	19,724	-20.5
North Yorkshire—Central	35,984	28,692	-20.3
West Midlands—E3 (Belgrave Road)	12,468	9,950	-20.2
West Midlands—D2 (Sutton Coldfield)	20,002	16,014	-19.9
West Yorkshire—Pudsey and Weetwood	44,334	35,951	-18.9
West Midlands—E2 (Kings Heath)	14,704	11,962	-18.6
West Yorkshire—Kirklees	52,272	42,535	-18.6
West Yorkshire—Bradford North	24,305	19,825	-18.4
West Yorkshire—Bradford South	28,734	23,721	-17.4
West Yorkshire—City and Holbeck	39,885	32,987	-17.3
West Yorkshire—Killingbeck	21,459	17,791	-17.1
West Yorkshire—Keighley	18,625	15,485	-16.9
West Yorkshire—Chapeltown	20,014	16,675	-16.7

British Crime Survey

Simon Hughes: To ask the Secretary of State for the Home Department what proportion of Londoners were recorded by the British Crime Survey as (a) having a high level of worry about violent crime, (b) perceiving local levels of disorder as high and (c) experiencing a high level of perceived anti-social behaviour in (i) 2002–03 and (ii)2003–04, broken down by borough. [11947]

Hazel Blears: The British Crime Survey (BCS) is not able to provide estimates at more local level than police force area (PFA). Regional data are, however, available.

In 2003–04, 22 per cent. of people in the London region had a high level of worry about violent crime and 25 per cent. of people perceived a high level of disorder in their local area, compared to 29 and 34 per cent. respectively in 2002–03.

Perceiving a high-level of disorder (also termed the overall antisocial behaviour measure) is defined here from responses to five disorder strands (the BVPI 122 measure). Perceiving a high-level of disorder has since been redefined, and is now derived from responses to seven individual disorder strands, see Dodd et al. 2004 (HOSB 10/04) for further detail.

Call Centres

Mr. Laws: To ask the Secretary of State for the HomeDepartment how many call centres were run by his Department and its agencies in (a) 2003–04, (b) 2004–05 and (c) 2005–06 to date; and how many and what proportion of calls (i) were handled by an adviser, (ii) were received but abandoned and (iii)received an engaged tone in each year. [23300]

Mr. Charles Clarke: The Home Office has eight call centres as defined by the DTI and their performance since March 2003 is shown in the table.

28 Nov 2005 : Column 31W

An abandoned call (also referred to as a lost call) is taken as one where the caller has hung up before an agent has answered due to the caller choosing to discontinue the call for any one of a variety of reasons, including wrong numbers and waiting times. No records

28 Nov 2005 : Column 32W

are held in respect of the number of callers who received an engaged tone.

The Home Office's central Public Enquiry Service and Adelphi Service Centre do not fall within the DTI definition of call centre.
Home Office call centres volume of call received and performance

2003–04

Calls handled by an advisor
Calls abandoned

Number Percentage Number Percentage

Immigration and Nationality Enquiry Bureau 1,268,436 ⁽¹³⁾—;

Work permits UK ⁽¹³⁾—; ⁽¹³⁾—; ⁽¹³⁾—; ⁽¹³⁾—;

Nationality Helpdesk⁽¹⁴⁾ ⁽¹⁵⁾—; ⁽¹⁵⁾—; ⁽¹⁵⁾—; ⁽¹⁵⁾—;

Employer's Helpline 27,396 96.9 876 3.1

MP's Hotline 22,252 97.6 552 2.4

Central Home Office Switchboard ⁽¹⁶⁾— ⁽¹⁶⁾— ⁽¹⁶⁾— ⁽¹⁶⁾—

Criminal Records Bureau 1,285,632 98 29,243 2.2

Security Industry Authority⁽¹⁷⁾ ⁽¹⁸⁾— ⁽¹⁸⁾— ⁽¹⁸⁾— ⁽¹⁸⁾—

2004–05

Calls handled by an advisor
Calls abandoned

Number Percentage Number Percentage

Immigration and Nationality Enquiry Bureau 1,293 83.3 259,840 16.7

Work permits UK ⁽¹³⁾—; ⁽¹³⁾—; ⁽¹³⁾—; ⁽¹³⁾—;

Nationality Helpdesk⁽¹⁴⁾ ⁽¹⁵⁾—; ⁽¹⁵⁾—; ⁽¹⁵⁾—; ⁽¹⁵⁾—;

Employer's Helpline 82,470 94.8 4,560 5.2

MP's Hotline 31,226 94.6 1,792 5.4

Central Home Office Switchboard ⁽¹⁶⁾— ⁽¹⁶⁾— ⁽¹⁶⁾— ⁽¹⁶⁾—

Criminal Records Bureau 1,350,399 97.3 37,6874 2.7

Security Industry Authority⁽¹⁷⁾ 155,590 97 ⁽¹⁹⁾—

2005–06

Calls handled by an advisor
Calls abandoned

Number Percentage Number Percentage

Immigration and Nationality Enquiry Bureau 782,397 88.5 101,426 11.5

Work permits UK 33,500 46.1 39,500 53.9

Nationality Helpdesk⁽¹⁴⁾ 71,146 76.7 21,626 23.3

Employer's Helpline 50,997 96.2 2,005 3.8

MP's Hotline 18,134 92.3 1,509 7.7

Central Home Office Switchboard 83,486 94.9 4,509 5.1

Criminal Records Bureau 699,711 97.9 14,756 2.1

Security Industry Authority⁽¹⁷⁾ 101,215 89.0 12,545 11.0

⁽¹³⁾Unavailable
⁽¹⁴⁾The Nationality Helpdesk became operated in January 2005.
⁽¹⁵⁾Did not exist.
⁽¹⁶⁾Data only available at disproportionate cost.
⁽¹⁷⁾he SIA have established a linkline busy message for callers who would otherwise receive an engaged tone.
⁽¹⁸⁾ot available
⁽¹⁹⁾ot available for entire period.

	2003–04
	Calls handled by an advisor	Calls abandoned
	Number	Percentage	Number	Percentage
Immigration and Nationality Enquiry Bureau	1,268,436		⁽¹³⁾—;
Work permits UK	⁽¹³⁾—;	⁽¹³⁾—;	⁽¹³⁾—;	⁽¹³⁾—;
Nationality Helpdesk⁽¹⁴⁾	⁽¹⁵⁾—;	⁽¹⁵⁾—;	⁽¹⁵⁾—;	⁽¹⁵⁾—;
Employer's Helpline	27,396	96.9	876	3.1
MP's Hotline	22,252	97.6	552	2.4
Central Home Office Switchboard	⁽¹⁶⁾—	⁽¹⁶⁾—	⁽¹⁶⁾—	⁽¹⁶⁾—
Criminal Records Bureau	1,285,632	98	29,243	2.2
Security Industry Authority⁽¹⁷⁾	⁽¹⁸⁾—	⁽¹⁸⁾—	⁽¹⁸⁾—	⁽¹⁸⁾—

	2004–05
	Calls handled by an advisor	Calls abandoned
	Number	Percentage	Number	Percentage
Immigration and Nationality Enquiry Bureau	1,293	83.3	259,840	16.7
Work permits UK	⁽¹³⁾—;	⁽¹³⁾—;	⁽¹³⁾—;	⁽¹³⁾—;
Nationality Helpdesk⁽¹⁴⁾	⁽¹⁵⁾—;	⁽¹⁵⁾—;	⁽¹⁵⁾—;	⁽¹⁵⁾—;
Employer's Helpline	82,470	94.8	4,560	5.2
MP's Hotline	31,226	94.6	1,792	5.4
Central Home Office Switchboard	⁽¹⁶⁾—	⁽¹⁶⁾—	⁽¹⁶⁾—	⁽¹⁶⁾—
Criminal Records Bureau	1,350,399	97.3	37,6874	2.7
Security Industry Authority⁽¹⁷⁾	155,590	97	⁽¹⁹⁾—

	2005–06
	Calls handled by an advisor	Calls abandoned
	Number	Percentage	Number	Percentage
Immigration and Nationality Enquiry Bureau	782,397	88.5	101,426	11.5
Work permits UK	33,500	46.1	39,500	53.9
Nationality Helpdesk⁽¹⁴⁾	71,146	76.7	21,626	23.3
Employer's Helpline	50,997	96.2	2,005	3.8
MP's Hotline	18,134	92.3	1,509	7.7
Central Home Office Switchboard	83,486	94.9	4,509	5.1
Criminal Records Bureau	699,711	97.9	14,756	2.1
Security Industry Authority⁽¹⁷⁾	101,215	89.0	12,545	11.0

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