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12 Dec 2005 : Column 1757W—continued

Benefit Exit Rates

Ed Balls: To ask the Secretary of State for Work and Pensions how many people have come off benefits and entered work in (a) West Yorkshire and (b) Normanton constituency since 2001. [31564]

Margaret Hodge: The information is not available in the format requested.

The Department for Work and Pensions Research Report No 244—Destination of benefit leavers 2004—showed that nationally, 62 per cent. of claimants leaving income support, incapacity benefit or jobseekers allowance entered employment of 16 hours or more a week. Copies of the report are available in the Library.

Benefits Helpline

Chris Ruane: To ask the Secretary of State for Work and Pensions why the automated response on the (a) income support and (b) incapacity benefit telephone helpline was in Welsh only on 30 November. [34596]

Mr. Plaskitt: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie, dated 12 December 2005:


 
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Customer Management Systems

Danny Alexander: To ask the Secretary of State for Work and Pensions if he will list the areas where the customer management system is in use; and when he expects the system to be rolled out to all areas. [34286]

Margaret Hodge: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie, dated 12 December 2005:


Region/DistrictFully rolled out-
partial rollout
East Midlands
DerbyshireFull
LeicestershireFull
Lincolnshire and RutlandPartial
NorthamptonshireFull
NottinghamshirePartial
East of England
Bedfordshire and HertfordshirePartial
CambridgeshirePartial
NorfolkPartial
EssexPartial
SuffolkFull
London
Brent, Harrow and HillingdonPartial
Central LondonPartial
City and East LondonPartial
Lambeth, Southwark and WandsworthPartial
North LondonPartial
South East LondonPartial
South LondonPartial
North East LondonPartial
West LondonFull
North East
City of SunderlandPartial
DurhamPartial
Gateshead and South TynesideFull
NorthumbriaFull
Tees ValleyFull
North West
Cheshire and WarringtonPartial
CumbriaFull
Lancashire EastPartial
Greater Manchester CentralPartial
Greater Manchester EastPartial
Greater Manchester WestPartial
Greater MerseyFull
Lancashire WestPartial
Liverpool and WirralFull
Scotland
ADGIPartial
Edinburgh, Lothians and BordersPartial
Forth Valley and FifePartial
GlasgowPartial
HICCPartial
Lanarkshire and East DunbartonshirePartial
South East
Bucks and Oxon and BerkshirePartial
HampshirePartial
KentPartial
Surrey and SussexPartial
South West
Devon and CornwallFull
Dorset and SomersetFull
Gloucester, Wiltshire and SwindonPartial
West of EnglandPartial
Wales
BridgendFull
Cardiff and ValeFull
Eastern ValleysPartial
N.W. WalesPartial
S.E. WalesFull
Swansea BayPartial
West WalesPartial
Wrexham and N.W. CoastPartial
West Midlands
Birmingham and SolihullPartial
Black CountryPartial
Coventry and WarwickshirePartial
StaffordshirePartial
The MarchesPartial
Yorkshire and Humberside
Barnsley Doncaster and RotherhamPartial
BradfordPartial
Calderdale and KirkleesPartial
East Yorkshire and HumberPartial
LeedsPartial
North YorkshirePartial
SheffieldFull
WakefieldPartial

 
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Danny Alexander: To ask the Secretary of State for Work and Pensions what the average number of days taken (a) to call back and (b) from call back to interview date for each Customer Management System centre was in the last period for which figures are available. [34273]

Margaret Hodge [holding answer 6 December 2005]: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie, dated 12 December 2005:


 
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Week ending 25 November 2005


Contact Centre
Time taken to call customer (days ahead or day ahead)
Blackburn2
Bootle4
Bridgend1
Coventry3
Derby1
Dundee3
Garston1
Grimsby1
HalifaxWithin 1
Hastings1
Lincoln1
Marton Mere3
Middlesbrough1
Newcastle3
Paisley1
Pembroke Dock2
Poole2
Sheffield1
Taunton3
Telford1
TorquayWithin 1


Week endingAverage waiting time in days
16 September 20057.2
23 September 20057.7
30 September 20058.0
7 October 20057.8
14 October 20058.5
21 October 20058.0
28 October 20057.6
4 November 20057.3
11 November 20056.2
18 November 20055.0
25 November 20055.3

Debt Advisers

Ed Balls: To ask the Secretary of State for Work and Pensions how many debt advisers are working in (a) West Yorkshire, (b) Wakefield district and (c) Normanton constituency; and whether staffing levels are planned to increase over the Christmas period. [35406]

Margaret Hodge: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. She will write to my hon. Friend.

Letter from Lesley Strathie, dated 12 December 2005:


 
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