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Tim Farron: To ask the Secretary of State for Work and Pensions what criteria were used to decide that the winter fuel payment (a) would not be means-tested and (b) would be paid to British pensioners overseas; and if he will make a statement. [37139]
Mr. Timms: The winter fuel payment is not means-tested because we want a simple and cost effective payment that ensures all pensioners can turn up their heating in the winter months without worrying about the cost.
The payment was introduced to help pensioners in Great Britain with their fuel bills. We are obliged under European law to continue paying the winter fuel payment to people who qualify for a payment in Great Britain and then move to another European Economic Area country or Switzerland.
Mr. Wills: To ask the Secretary of State for Work and Pensions how many and what percentage of economically inactive (a) men and (b) women are (i)aged 18 to 34, (ii) aged 35 to50 and (iii) aged 51 to 64 years; and how many of each sex in each age range have expressed an interest in working. [31628]
Margaret Hodge: The information requested is in the tables.
Mr. Davey: To ask the Secretary of State for Work and Pensions how much has been allocated to work-based learning for unemployed adults in (a) 200506, (b) 200607 and (c) 200708 at (i) Level 1, (ii) Level 2 and (iii) Level 3. [33357]
Margaret Hodge: The amount allocated for Work-Based Learning for Adults (WBLA) and Short Intensive Basic Skills for this year is set out as follows:
National forecast | |
---|---|
WBLA | 94,432,659 |
SIBS | 11,626,851 |
Total | 106,059,510 |
Chris Ruane: To ask the Secretary of State for Work and Pensions how many telephone calls to the Wrexham Benefit Processing Centre concerning (a) income support, (b) jobseeker's allowance and (c) incapacity benefit were (i) unanswered and (ii) answered outside the length of time recommended by the Department since closure of the Rhyl Benefits Office. [34622]
Margaret Hodge [holding answer 5 December 2005]: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.
Letter from Lesley Strathie, dated 12 December 2005:
The Secretary of State has asked me to reply to your question concerning how many telephone calls to the Wrexham Benefit Processing Centre concerning (a) Income Support (b) Jobseeker's Allowance and (c) Incapacity Benefit have gone (i) unanswered and (ii) answered outside the length of time recommended by the department since closure of the Rhyl Benefits Office. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
As you know, the processing of Jobseeker's Allowance, Income Support and Incapacity Benefit, previously undertaken at Rhyl Social Security Office, transferred to the Wrexham Processing Centre at the beginning of August.
The Processing Centre has a customer service target to answer telephone calls within 30 seconds and to answer 90% of all calls made. The tables below detail the average performance in the period from August to November.
Benefit type | Average number of calls not answered within 30 seconds (percentage) |
---|---|
Income Support | 47 |
Jobseeker's Allowance | 27 |
Incapacity Benefit | 34 |
Incoming telephone calls to the Processing Centre are monitored on a daily basis and extra staff have recently been allocated to both the Income Support and Jobseeker's Allowance Teams, to process benefits and answer telephone calls. Additionally, we are currently training a number of extra Incapacity Benefit Processors, who are scheduled to take up post in early January. We are confident these steps will help us to significantly reduce the number of calls that are answered outside the customer service target of 30 seconds.
Mr. Laws: To ask the Chancellor of the Exchequer what the rates of child benefit were for (a) the first child and (b) subsequent children in each year since 198081; and if he will make a statement. [36184]
Dawn Primarolo: The rates of child benefit since November 1980 are shown in the following table:
The rate for the first child has increased by 25 per cent. in real terms since 1997.
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