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To ask the Chancellor of the Exchequer whether a case where a tax credit recipient had been toldby HM Revenue and Customs staff on the helpline
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that the award was correct even though the recipient believed there to be an error would pass the Revenue's test of reasonableness for the writing off of overpayments. 
Dawn Primarolo: Where a claimant disputes a tax credits overpayment on the grounds of mis-advice, HM Revenue and Customs can review the call records. In reviewing the call record HMRC would decide whether the claimant had provided the full information to the Helpline advisor at the time of the call that enabled the advisor to provide accurate advice to the claimant. If it is found that a claimant was mis-advised by a Helpline advisor, that overpayment would be written off.
Dr. Cable: To ask the Chancellor of the Exchequer (1)what estimate he has made of the administration costs of research and development tax credits in the last year for which information is available; and if he will make a statement; 
Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer how many individuals used the HM Revenue and Customs online service to complete an online self-assessment in each year between 2002 and 2004. 
Year of receipt
Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer how many complaints he has received on theoperation of the online self assessment tax return form since 6 April 2003; and what measures are in placeto correct problems with the operation of such forms. 
The Online-Services Helpdesk provides support for users of the online self assessment form and takes action to deal with any problems as they arise. In addition, HMRC has a rolling programme to improve and enhance the online service for its customers.
To ask the Chancellor of the Exchequer if he will provide a greater range of relevantservices, including increasing the use of public
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and private partnerships specialising in online self-assessments, to help achieve HM Revenue and Customs target to obtain 35 per cent. of self-assessment returns electronically by 200708. 
Dawn Primarolo: There is a delicate balance to be struck between providing a greater range of services, enhance existing services, and provide increased capacity and resilience of the online services.
The HMRC Self Assessment online service was created in close consultation with the software industry and in 2003, we advertised in Government Opportunities" and encouraged potential Self Assessment filing partners to come forward. Various initiatives have since been established with independent software vendors, payroll companies and financial organisations. Equal prominence is given to third party software products on the Inland Revenue website.
Mr. Liddell-Grainger: To ask the Chancellor of the Exchequer what recent steps HM Revenue and Customs has taken to encourage UK individuals to file their tax returns on-line; and what further steps are planned. 
Dawn Primarolo: HMRC has encouraged take-up of its online services with an active marketing campaign over the past four years. The online services message is also the predominant message in much of the Department's other marketing activity. For example, the Self Assessment campaign now includes a stand-alone television advertisement focusing on our online services, as well as several print and radio advertising campaigns with the same message.
We plan to continue with the specific marketing activities mentioned above. Going forward the Department's plans and activities will be shaped by Lord Carter's Review of HMRC Online Services. This report is expected to be finalised in early spring 2006.
Peter Bottomley: To ask the Chancellor of the Exchequer how many people (a) are unemployed and (b) were unemployed in March in each parliamentary constituency ranked in order of the percentage change between the two dates. 
The Office for National Statistics (ONS) compiles statistics of unemployment from the Labour Force Survey following International Labour Organisation definitions. However for small areas such as parliamentary constituencies, there is no suitable data available for a comparison between now and March 2005.
However, ONS also compiles statistics for local areas of people claiming Jobseeker's Allowance (JSA). I am placing a table in the House of Commons Library showing the numbers of JSA claimants for all constituents for March 2005 and November 2005 listed in order of percentage difference between the two figures.
Mr. Spring: To ask the Chancellor of the Exchequer (1) what assessment he has made of the impact of Article49 of the EC Treaty concerning the free movement of services on his Department's proposed policy changes for repayment of VAT under the 8th and 13th EC directives; 
(2) whether under his Department's proposed policy changes for repayment of VAT under the 8th and 13th directives a hotel invoice made out in the name and address of the employee will be sufficient to allow UK registered VAT payers to deduct as input tax all the VAT which they incur on hotel accommodation for that employee while he is away from his principal place of work on a business trip. 
Dawn Primarolo [holding answer 19 December 2005]: A reduced VAT rate of 5 per cent. already applies to certain grant-funded installations of security goods, such as locks, bolts and smoke alarms, for people aged 60 or over and for those in receipt of certain benefits, allowances or tax credits.
All taxes are kept under review and changes are announced by the Chancellor as part of the Budget process. To date the Government has been sparing in its use of VAT reduced rates and has only applied them when we are convinced that they offer the best-targeted and most efficient support for our social objectives compared with other options.
Outside the VAT system the Government has taken a number of measures designed to reduce crime and support improvements in domestic security. For example, in 2004 we launched a crime reduction publicity campaign, communicating home security advice across a variety of media to audiences in high crime areas.
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