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|Performance at September|
|New scheme case compliance||78||66|
|Old scheme case compliance||75||72|
|Overall case compliance||||70|
|New scheme cash compliance||75||61|
|Old scheme cash compliance||68||71|
|Overall cash compliance||||68|
Mr. Paul Goodman: To ask the Secretary of State for Work and Pensions what the average time taken by his Department has been to respond to requests for information under the Data Protection Act 1998 since it came into force. 
Mrs. McGuire: This information is not recorded centrally and could be obtained only at disproportionate cost. This is because requests for information are dealt with as part of normal business consistent with the obligations of the Data Protection Act.
Mrs. McGuire: DWP has policies and systems in place to protect the security of payroll and other personal data relating to its staff. These are subject to managerial checks and regular internal and external auditing.
Mr. Crabb: To ask the Secretary of State for Work and Pensions if he will make a statement on the recent theft of data relating to staff in his Department for use in fraudulent tax credit applications. 
Mr. Plaskitt: The introduction of the new IT system is part of the programme to modernise the recovery of overpaid benefits; in particular to bring about improvements in accounting controls to ensure that accounting irregularities, which have contributed to the qualification of DWP accounts by the C&AG in previous years, are removed from the system.
The total cost of introducing the new DWP Debt Manager system is £21.509 million: this includes all supplier costs (including hardware and software), the costs of Project staff and the Debt Management operational staff costs relating exclusively to the implementation of the new system.
To ask the Secretary of State for Work and Pensions how many of his Department's call centres
9 Jan 2006 : Column 73W
have contracted for voice training for their staff; how many staff in each of these call centres have undertaken voice training courses; what assessment he has made of the effects on (a) staff and (b) customers of voice training; and if he will make a statement. 
Mrs. McGuire: DWP has 85 call centres of which 77 have arranged voice training for 4,691 staff during either their initial induction programme or subsequent telephony training. We are unable to breakdown the 4,691 staff that received voice training by site level as this information is not collated centrally by our Learning and Development teams and could be obtained only at disproportionate cost.
Some centres evaluate the impact on staff 12 weeks after the training is received to check to what extent the learning has been understood and that staff are using the skills gained from the sessions.
Mr. MacNeil: To ask the Secretary of State for Work and Pensions what the total value is of (a) catering and (b) entertainment contracts let by his Department; and what value of such contracts has been let in each nation and region of the UK, including London. 
Mr. Maples: To ask the Secretary of State for Work and Pensions who is responsible for running his Department's Estate; what relevant specialist qualifications he or she holds; and what the details are of his or her career to date. 
Mrs. McGuire: The DWP Estate is run through a 20 year PFI partnership deal competitively awarded by the then Department of Social Security to Trillium (now called Land Securities Trillium) on 1 April 1998. Following the creation of DWP in June 2001, the former Employment Service estate was transferred to Land Securities Trillium from 15 December 2003 under an expansion of the contract.
The Commercial Director has specialised in procurement and commercial matters in the Public Sector for nearly 20 years andis a member of the Chartered Institute of Purchasing and Supply. Before moving to DWP, he was Head of Procurement for the Inland Revenue and has previously held commercial posts in the Home Office and HM Treasury (Central Unit on Procurement).
The Director of Estates has been in this role since 2000 and has specialised in estates and commercial matters in the Public Sector for the previous 10 years previously occupied Estate Management roles since 1991. He is a member of the Chartered Institute of Purchasing and Supply and the British Institute of Facilities Management.
Joan Walley: To ask the Secretary of State for Work and Pensions what (a) new build and (b) refurbishment of the Department's estate is underway in North Staffordshire; and what the (i) costs are and (ii) timetable is in each case. 
Margaret Hodge: (a) The department has received planning permission for a new build in Hanley to replace the existing Jobcentre. We are in the process of seeking tenders and hope to start work on site in March 2006 with an anticipated opening of the office in May 2007. We will not be able to provide information on costs until the tenders have been assessed.
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