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Chris Ruane: To ask the Secretary of State for Work and Pensions what (a) representations he has had from and (b) discussions he has had with (i) Citizens' Advice and (ii) other benefit advice organisations on the workload of such organisations since the benefit office closure programme. 
The Secretary of State has asked me to reply to your question concerning the discussions he has had with the Citizen's Advice Bureau and other benefit advice organisations following the closure of benefit offices. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
Jobcentre Plus was created in April 2002 bringing together the former Employment Service and those parts of the former Benefits Agency delivering services to working age people. We have been refurbishing and replacing the offices of the former Benefits Agency and Employment Service, on a rolling programme, to enable us to deliver the new, integrated Jobcentre Plus service to our customers.
Jobcentre Plus is not just about new offices however; it is about the service we provide to thousands of people. By 2006, we will have transformed our service making it available through the telephone, through the Internet and through the personal service that we offer to people in Jobcentre Plus offices.
The District Manager for Wrexham and North Wales Coast has written to local stakeholders, including the Citizen's Advice Bureau, on a number of occasions, since April 2004, to ensure they are kept fully informed of the changes we are making to local service delivery.
Mr. Bone: To ask the Secretary of State for Work and Pensions how many complaints were registered with the Child Support Agency in each year from 1997 to 2005 in (a) England, (b) Northamptonshire and (c) Wellingborough. 
Adam Afriyie: To ask the Secretary of State for Work and Pensions (1) if he will make a statement on the (a) reform and (b) performance of the Child Support Agency (CSA); and what recent meetings he has had with the chief executive of the CSA; 
I and ministerial colleagues regularly meet with the agency's chief executive Stephen Geraghty. While there have been some improvements in the Child Support Agency's performance we are not satisfied with its overall level.
A copy of the most recent Child Support Agency quarterly statistical summary, which gives information on the agency's performance, has been placed in the Library and is available on line at www.dwp.gov.uk/asd/csa.asp.
Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what bonus pay awards will be made to senior staff at the Child Support Agency this Christmas; and what the total cost to his Department of the bonus payments will be. 
Anne Snelgrove: To ask the Secretary of State for Work and Pensions how many cases are currently with the Child Support Agency's specialist enforcement teams; and what action he is taking to reduce that number. 
In reply to your recent Parliamentary Question about the Child Support Agency the Secretary of State promised a substantive reply from the Chief Executive, as Stephen Geraghty is on leave I am replying on his behalf.
There are currently 15,784 cases with the Child Support Agency's specialist debt enforcement teams who are responsible for recovery of debt by means of civil debt recovery through the courts. It is expected that the number of cases referred to enforcement will increase over the short term as the Agency instigates enforcement action earlier in the process when lower amounts of debt have accrued.
The enforcement teams are becoming much more successful in utilising their enforcement powers. This is being demonstrated by the significant improvement in the in-month cash collections achieved, rising from £0.52m in January 2005 to £1.42m in November 2005.
In addition, the enforcement teams are closely monitoring the times taken to drive cases forward for both old scheme cases and new scheme cases and these times are improving. This action is being taken to ensure that we reach agreement on payment in full, or a payment arrangement with the non-resident parent quickly and effectively, ensuring money is obtained for the parent with care.
Mr. Hepburn: To ask the Secretary of State for Work and Pensions how many people the Child Support Agency has reported as not paying the correct amount of child support in (a) Jarrow constituency, (b) South Tyneside, (c) the North East and (d) the UK in each year since 1997. 
You asked the Secretary of State for Work and Pensions how many people the Child Support Agency has reported as not paying the correct amount of child support in (a) Jarrow constituency (b) South Tyneside (c) the North East and (d) the UK in each year since 1997.
The attached table shows the number and percentage of cases being charged maintenance via the CSA's collection service for which the NRP paid the full amount of maintenance requested in the quarter ending August of each year.
|Quarter ending August:||Nil compliant||%||Partially compliant||%||Fully compliant||%||Total|
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