Previous Section Index Home Page

30 Mar 2006 : Column 1198W—continued

Customer Performance Targets

Mr. Laws: To ask the Secretary of State for Work and Pensions which of his Department's customer performance targets are being missed on the basis of the latest available information; and if he will make a statement. [35690]

Mr. Plaskitt: The Department for Work and Pensions businesses each publish customer service performance targets. Their performance against current published targets is as follows. Information on the Rent Service and Health and Safety Executive has not been included, as they do not deal with individual customers.

Jobcentre Plus exceeded its 81 per cent. customer service target in 2004–2005, achieving 83.2 per cent. Its performance the year to date to the end of September 2005 is 84.8 per cent.

The Pension Service has two Customer Service targets:

The Child Support Agency has four customer outcome targets:
30 Mar 2006 : Column 1199W

The Disability and Carers Service has three Customer Service Measurements, with 100 per cent. targets. The performance for the year-to-date to the end of September 2005 is:

The Appeals Service has four customer service standards:

An update on Departmental performance was provided in our Annual Performance Report, which was published in the House in December 2005.

Departmental Costs/Staff

Mr. Salmond: To ask the Secretary of State for Work and Pensions what the (a) salary bill was and
30 Mar 2006 : Column 1200W
(b) administrative costs were for his Department in (i) each (A) nation and (B) region of the UK and (ii) London in 2004–05. [35871]

Mr. Plaskitt: The administration budgets regime overseen by the Treasury relates to Whitehall Departments only. How administration costs are controlled in the Devolved Administrations is a matter for them. Treasury do not monitor regional or central London administration costs separately.

The most recent Public Expenditure Outturn White Paper (CMD 6639) has information for provisional 2004–05 departmental administration costs outturn and the Departmental Report (CMD 6539) contains estimated 2004–05 pay bill outturn.

Justine Greening: To ask the Secretary of State for Work and Pensions how much was spent on involuntary and voluntary staff exit schemes in (a) the Department and (b) each agency of the Department in each year since 1997–98; and if he will make a statement. [32429]

Mrs. McGuire [holding answer 28 November 2005]: Amounts spent by the Department on staff exit schemes since 1997–98 are set out in the table. The Department for Work and Pensions was formed in June 2001 from the Department of Social Security and parts of the former Department for Education and Employment including the Employment Service. Figures shown prior to financial year 2001–02 relate only to the former Department of Social Security.
£ million

An analysis of the amounts spent by individual Agency is only available since the formation of the Department for Work and Pensions in 2001–02. Figures are set out in the following table.
£ million
Benefits Agency1.73n/an/an/a
The Pensions Servicen/a0.200.191.29
Child Support Agency1.400.830.820.84
War Pensions Agency0.00n/an/an/a
Disability and Carers
The Appeals Service0.
Jobcentre Plus0.
Health & Safety
The Rent Servicen/an/an/a1.70
Corporate Centre15.0316.1714.119.58

n/a denotes that the Agency did not exist as an entity of the Department for the year in question.

Although not an Agency, the Corporate Centre has also borne the cost of exit schemes when staff working within the Corporate Centre e.g. Group Finance, HR
30 Mar 2006 : Column 1201W
areas have left the Department. Responsibility for exit scheme payments of the former Benefits Agency also transferred to the Corporate Centre when the Agency ceased to exist.

The Department is unable to provide a breakdown of these figures between voluntary and involuntary exit schemes.

Energy Efficiency

Mrs. Dorries: To ask the Secretary of State for Work and Pensions what steps he is taking to increase energy efficiency within his Department; and if he will make a statement. [60331]

Mr. Plaskitt: The Department for Work and Pensions is fully committed to improving its energy efficiency in line with the Framework for Sustainable Development on the Government Estate. We are working in collaboration with our PFI Estates Partners, Land Securities Trillium, to install energy efficient equipment across the estate under our 'Spend to Save' investment scheme (including PIR lighting and water boiler controls, extra insulation and fridge/cooler controllers). We also maximise energy efficiency during the life-cycle replacement of plant and equipment. To complement this, a national awareness campaign to encourage all members of staff to play their part is ongoing, and the Department is working with the Carbon Trust under its Carbon Management Programme.

To further reduce CO 2 emissions, the Department has increased to 60 per cent. the percentage of electricity purchased from renewable sources such as wind power and Combined Heat and Power.

Progress against targets is reported in the DWP Sustainable Development Annual Report which was published in December 2005. A copy of this can be found on the DWP website at:

Next Section Index Home Page