18 May 2006 : Column 1148W—continued
Work and Pensions
Departmental Staff
Jim Cousins: To ask the Secretary of State for Work and Pensions how many whole-time equivalentstaff there were in each (a) (i) customer-facing and (ii) benefit-processing district and (b) call centre (A) before customer management service (CMS) was implemented and (B) after full or partial CMS implementation. [69577]
Mrs. McGuire [holding answer 11 May 2006]: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.
Letter from Lesley Strathie:
The Secretary of State has asked me to reply to your question asking how many whole time equivalent staff there were in each (a) (i) customer facing and (ii) benefit processing district and (b) call centre (A) before Customer Management Service (CMS) and (B) after full or partial CMS implementation. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.
Our staffing information is not held in a format that allows any specific distinction between customer facing and benefit processing functions, as the majority of our benefit delivery staff have regular contact with customers.
I attach a table which provides a breakdown of the number of Full Time Equivalent staff for the period ending 30 September 2003, immediately prior to the commencement of implementation of CMS in October 2003, and in March 2006. It differentiates between Jobcentres (including Jobcentre Plus offices), Social Security Offices and Contact Centres. The data includes some Districts for which Jobcentre Plus implementation is not yet complete.
A number of factors have contributed to the changes in staffing volumes over the period, including progress towards the Government’s efficiency challenge. The implementation of Jobcentre Plus introduces significant process changes, such as the introduction of work-focussed interventions for all new claims, which attracts additional resource in Jobcentres, but also some transfer of new claims work to Contact Centres. Comparisons of staffing numbers pre and post CMS implementation cannot therefore be directly attributable only to the introduction of the new information technology.
| District | Total FTEs at: | Jobcentre | Social security office | Contact centre |
|
East Midlands
| | | | |
|
Derbyshire
|
March 2006
|
698.26
|
—
|
406.29
|
| |
September 2003
|
918.94
|
—
|
0
|
|
Leicestershire
|
March 2006
|
530.96
|
0
|
—
|
| |
September 2003
|
655.45
|
1
|
—
|
|
Lincolnshire and Rutland
|
March 2006
|
121.4
|
289.29
|
188.78
|
| |
September 2003
|
266
|
212.96
|
0
|
|
Northamptonshire
|
March 2006
|
379.24
|
0
|
—
|
| |
September 2003
|
399.72
|
36.58
|
—
|
|
Nottinghamshire
|
March 2006
|
350.88
|
541.68
|
—
|
| |
September 2003
|
477.9
|
571.24
|
—
|
| | | | | |
|
East of England
| | | | |
|
Bedfordshire and Hertfordshire
|
March 2006
|
600.73
|
251.97
|
—
|
| |
September 2003
|
660.78
|
280.85
|
—
|
|
Cambridgeshire
|
March 2006
|
185.9
|
194.76
|
—
|
| |
September 2003
|
184.05
|
273.07
|
—
|
|
Essex
|
March 2006
|
1013.33
|
27.21
|
13.04
|
| |
September 2003
|
1191.22
|
73.21
|
0
|
|
Norfolk
|
March 2006
|
603.77
|
39.49
|
—
|
| |
September 2003
|
389.57
|
248.87
|
—
|
|
Suffolk
|
March 2006
|
485.13
|
—
|
215
|
18 May 2006 : Column 1149W
18 May 2006 : Column 1150W
| |
September 2003
|
575.07
|
—
|
38.7
|
| | | | | |
|
London
| | | | |
|
Brent, Harrow and Hillingdon
|
March 2006
|
452.49
|
0
|
62.97
|
| |
September 2003
|
672.54
|
6.4
|
0
|
|
Central London
|
March 2006
|
1523.02
|
19.54
|
—
|
| |
September 2003
|
1481.64
|
197.8
|
—
|
|
City and East London
|
March 2006
|
628.81
|
14.54
|
—
|
| |
September 2003
|
910.07
|
368.85
|
—
|
|
Lambeth, Southwark and Wandsworth
|
March 2006
|
618.37
|
99.95
|
—
|
| |
September 2003
|
1190.32
|
60.82
|
—
|
|
North East London
|
March 2006
|
477.52
|
—
|
—
|
| |
September 2003
|
890.37
|
—
|
—
|
|
North London
|
March 2006
|
397.69
|
233.96
|
—
|
| |
September 2003
|
371.12
|
504.76
|
—
|
|
South East London
|
March 2006
|
378.07
|
166.32
|
—
|
| |
September 2003
|
392.19
|
318.43
|
—
|
|
South London
|
March 2006
|
377.04
|
221.98
|
—
|
| |
September 2003
|
435.45
|
386.67
|
—
|
|
West London
|
March 2006
|
508.67
|
0
|
—
|
| |
September 2003
|
538.15
|
133.75
|
—
|
| | | | | |
|
North East
| | | | |
|
City of Sunderland
|
March 2006
|
186.75
|
258.06
|
—
|
| |
September 2003
|
161.41
|
342.98
|
—
|
|
Durham
|
March 2006
|
231.6
|
166.61
|
—
|
| |
September 2003
|
265.82
|
277.71
|
—
|
|
Gateshead and South Tyneside
|
March 2006
|
417.49
|
—
|
—
|
| |
September 2003
|
579.34
|
—
|
—
|
|
Northumbria
|
March 2006
|
472.09
|
283.06
|
210.01
|
| |
September 2003
|
618.9
|
305.87
|
12.06
|
|
Tees Valley
|
March 2006
|
724.2
|
109.86
|
169.78
|
| |
September 2003
|
897
|
135.76
|
0
|
| | | | | |
|
North West
| | | | |
|
Cheshire and Warrington
|
March 2006
|
448.35
|
76.02
|
—
|
| |
September 2003
|
431.45
|
172.01
|
—
|
|
Cumbria
|
March 2006
|
422.72
|
101.28
|
—
|
| |
September 2003
|
290.44
|
249.06
|
—
|
|
East Lancashire
|
March 2006
|
295.09
|
212.27
|
145.04
|
| |
September 2003
|
476.42
|
182.04
|
0
|
|
Greater Manchester Central
|
March 2006
|
1106.53
|
150.44
|
—
|
| |
September 2003
|
1131.44
|
295.79
|
—
|
|
Greater Manchester East
|
March 2006
|
354.92
|
461.68
|
—
|
| |
September 2003
|
328.02
|
638.02
|
—
|
|
Greater Manchester West
|
March 2006
|
323.98
|
375.96
|
—
|
| |
September 2003
|
274.99
|
562.78
|
—
|
|
Greater Mersey
|
March 2006
|
929.44
|
—
|
—
|
| |
September 2003
|
1121.16
|
—
|
—
|
|
Lancashire West
|
March 2006
|
615.55
|
166.23
|
195.38
|
| |
September 2003
|
637.83
|
265.97
|
0
|
|
Liverpool and Wirral
|
March 2006
|
1132.57
|
1
|
417.81
|
| |
September 2003
|
1267.58
|
82.57
|
0
|
18 May 2006 : Column 1151W
18 May 2006 : Column 1152W
| | | | | |
|
Scotland
| | | | |
|
Ayrshire, Dumfries and Galloway and Inverclyde
|
March 2006
|
505.54
|
311.79
|
—
|
| |
September 2003
|
517.63
|
435.84
|
—
|
|
Edinburgh and Lothian and Borders
|
March 2006
|
538.2
|
154.99
|
—
|
| |
September 2003
|
618.66
|
237.31
|
—
|
|
Forth Valley and Fife
|
March 2006
|
301.64
|
231.76
|
—
|
| |
September 2003
|
309.94
|
412.96
|
—
|
|
Glasgow
|
March 2006
|
887.01
|
209.35
|
0
|
| |
September 2003
|
1006.18
|
315.31
|
0
|
|
Grampian and Tayside
|
March 2006
|
646.52
|
22.81
|
245.98
|
| |
September 2003
|
773.78
|
55.5
|
1
|
|
Highland, Islands and Clyde Coast
|
March 2006
|
620.15
|
196.29
|
—
|
| |
September 2003
|
783.07
|
247.76
|
—
|
|
Lanarkshire and East Dunbartonshire
|
March 2006
|
291.78
|
466.75
|
—
|
| |
September 2003
|
438.01
|
433.6
|
—
|
|
Highlands, Islands and Clyde Coast
|
March 2006
|
—
|
—
|
105.73
|
| |
September 2003
|
—
|
—
|
0
|
| | | | | |
|
South East
| | | | |
|
Buckinghamshire and Oxfordshire
|
March 2006
|
513.51
|
360.63
|
—
|
| |
September 2003
|
740.82
|
442.09
|
—
|
|
Hampshire
|
March 2006
|
988.41
|
70.67
|
—
|
| |
September 2003
|
1088.65
|
116.15
|
—
|
|
Kent
|
March 2006
|
478.18
|
739.99
|
121.87
|
| |
September 2003
|
543.17
|
920.17
|
0
|
|
Surrey and Sussex
|
March 2006
|
1077.11
|
40.77
|
—
|
| |
September 2003
|
1231.2
|
125.06
|
—
|
|
Berkshire, Buckinghamshire and Oxfordshire
|
March 2006
|
—
|
—
|
24.14
|
| |
September 2003
|
—
|
—
|
0
|
| | | | | |
|
South West
| | | | |
|
Devon and Cornwall
|
March 2006
|
1192.62
|
0
|
182.39
|
| |
September 2003
|
1169.37
|
215.84
|
0
|
|
Dorset and Somerset
|
March 2006
|
604.04
|
20.08
|
295.14
|
| |
September 2003
|
609.98
|
170.72
|
2
|
|
Gloucestershire, Wiltshire and Swindon
|
March 2006
|
224.31
|
330.85
|
—
|
| |
September 2003
|
274.31
|
363.06
|
—
|
|
West of England
|
March 2006
|
215.04
|
464.43
|
—
|
| |
September 2003
|
280.2
|
448.78
|
—
|
| | | | | |
|
Wales
| | | | |
|
Bridgend, Rhondda, Cynon and Taf
|
March 2006
|
321.61
|
0
|
288.21
|
| |
September 2003
|
478.13
|
20.93
|
30.81
|
|
Cardiff and Vale
|
March 2006
|
305.2
|
72.57
|
—
|
| |
September 2003
|
295.81
|
144.69
|
—
|
|
Eastern Valleys
|
March 2006
|
131.35
|
304.53
|
—
|
| |
September 2003
|
143.5
|
327.46
|
—
|
|
North West Wales and Powys
|
March 2006
|
209.18
|
7.02
|
134.2
|
| |
September 2003
|
313.98
|
3.82
|
0
|
|
South East Wales
|
March 2006
|
328.5
|
—
|
6.68
|
| |
September 2003
|
338.59
|
—
|
22.08
|
|
Swansea Bay
|
March 2006
|
189.4
|
130.29
|
—
|
| |
September 2003
|
180.09
|
287.01
|
—
|
|
West Wales
|
March 2006
|
192.77
|
154.03
|
195.05
|
| |
September 2003
|
140.38
|
252.14
|
98.81
|
|
Wrexham and North Wales Coast
|
March 2006
|
155.74
|
340.02
|
—
|
18 May 2006 : Column 1153W
18 May 2006 : Column 1154W
| |
September 2003
|
148.58
|
279.02
|
—
|
| | | | | |
|
West Midlands
| | | | |
|
Birmingham and Solihull
|
March 2006
|
976.95
|
385.85
|
—
|
| |
September 2003
|
960.68
|
627.09
|
—
|
|
Black Country
|
March 2006
|
751.87
|
582.35
|
—
|
| |
September 2003
|
589.64
|
810.38
|
—
|
|
Coventry and Warwickshire
|
March 2006
|
302.85
|
125.66
|
165.2
|
| |
September 2003
|
454.02
|
239.22
|
0
|
|
Staffordshire
|
March 2006
|
361.95
|
465.69
|
—
|
| |
September 2003
|
401.71
|
462.56
|
—
|
|
The Marches
|
March 2006
|
475.52
|
206.55
|
179.91
|
| |
September 2003
|
586.7
|
287.95
|
0
|
| | | | | |
|
Yorkshire and The Humber
| | | | |
|
Barnsley, Doncaster and Rotherham
|
March 2006
|
321.68
|
356.05
|
—
|
| |
September 2003
|
362.65
|
548.69
|
—
|
|
Bradford
|
March 2006
|
145.55
|
339.39
|
—
|
| |
September 2003
|
273.16
|
296.94
|
—
|
|
Calderdale and Kirklees
|
March 2006
|
504.31
|
—
|
—
|
| |
September 2003
|
638.73
|
—
|
—
|
|
East Yorkshire and The Humber
|
March 2006
|
439.63
|
402.51
|
—
|
| |
September 2003
|
544.57
|
505.16
|
—
|
|
Leeds
|
March 2006
|
231.11
|
351.58
|
—
|
| |
September 2003
|
392.61
|
428.43
|
—
|
|
North Yorkshire
|
March 2006
|
295.58
|
1
|
—
|
| |
September 2003
|
349.55
|
76.24
|
—
|
|
Sheffield
|
March 2006
|
327.38
|
253.12
|
—
|
| |
September 2003
|
286.04
|
362.25
|
—
|
|
Wakefield
|
March 2006
|
191.11
|
122.43
|
—
|
| |
September 2003
|
236.21
|
164.23
|
—
|
| | | | | |
|
Yorkshire and the Humber
| | | | |
|
Calderdale and Kirklees
|
March 2006
|
—
|
—
|
240.89
|
| |
September 2003
|
—
|
—
|
118.96
|
|
East Yorkshire and The Humber
|
March 2006
|
—
|
—
|
203.35
|
| |
September 2003
|
—
|
—
|
0
|
|
Sheffield
|
March 2006
|
—
|
—
|
130.25
|
| |
September 2003
|
—
|
—
|
0
|
