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23 May 2006 : Column 1667W—continued

Asbestos-related Cancer

Natascha Engel: To ask the Secretary of State for Work and Pensions how much the Government paid out in attendance allowance to people diagnosed with asbestos-related cancer in each of the last three years. [68473]

Mrs. McGuire: The estimated expenditure for constant attendance allowance in 2005-06, where the recipient has asbestos related cancer, is £800,000.


23 May 2006 : Column 1668W

Benefit Claims

Mr. McFall: To ask the Secretary of State for Work and Pensions how many days were taken to process a benefit claim in West Dumbartonshire constituency in May (a) 2006, (b) 2004 and (c) 2005. [70420]

Mrs. McGuire: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie:

Jobseekers allowance Income support Incapacity benefit
Target (days) Clearance time (days) Target (days) Clearance time (days) Target (days) Clearance time (days)

May 2004

12

8.1

12

10.8

19

19.4

May 2005

12

11.1

12

11.4

19

27.0

April 2006

12

13.4

11

12.6

18

14.1


Child Support Agency

Derek Conway: To ask the Secretary of State for Work and Pensions what recent estimate he has made of the number of claimants who decline to identify the father of their child for Child Support Agency purposes. [67810]

Mr. Plaskitt: The administration of the Child Support Agency is the matter for the chief executive. He will write to the right hon. Member with the information requested.

Letter from Stephen Geraghty:


23 May 2006 : Column 1669W

Claim Processing

Willie Rennie: To ask the Secretary of State for Work and Pensions (1) how many days it took on average to rate a claim for (a) income support, (b) jobseeker's allowance and (c) incapacity benefit in Fife in the most recent period for which figures are available; [70793]

(2) what targets his Department has set for the number of days taken to rate claims for (a) income support, (b) jobseeker's allowance and (c) incapacity benefit in Fife. [70794]

Mrs. McGuire [holding answer 12 May 2006]: The administration of Jobcentre Plus is a matter for the
23 May 2006 : Column 1670W
chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie:

Days
March 2006( 1) Cumulative for the period from April 2005 to March 2006 Key Management Indicator( 2)

Incapacity benefit

15.5

11.9

19

Income support

13.3

9.7

12

Jobseeker's allowance

14.5

13.4

12

(1 )Most recent period available. (2) Actual average clearance time.

Customer Management Systems

Mr. Boswell: To ask the Secretary of State for Work and Pensions what recent developments have taken place in rolling out the various releases of the Department's Customer Management Systems (CMS); what progress has been made in replacement of CMS by the BPRP/WATCH programme; and if he will make a statement. [69444]

Mrs. McGuire: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie:

Departmental Contact Centres

Natascha Engel: To ask the Secretary of State for Work and Pensions what estimate he has made of the percentage of people telephoning contact centres run by his Department who got through on their first attempt between April 2005 and March 2006; and how long it took for them to be called back. [68455]

Mrs. McGuire: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.

Letter from Lesley Strathie:


23 May 2006 : Column 1671W
Month Percentage of calls answered( 1) Number of days booking ahead for Call backs( 2) (first contact service only)

2005

April

82.6

May

85.9

June

80.9

July

75.1

August

75.5

September

77.5

October

88.3

3.2

November

93.7

1.7

December

95.9

0.9

2006

January

96.2

1.1

February

96.3

0.9

March

95.9

0.9

Year to date

86.6

Notes:
1. The percentage of calls answered represents calls made to the first contact service (customers wishing to make a new claim to benefit) and Jobseeker Direct Service (customers inquiring about Jobs).
2. Data on number of days booking ahead has only been collected centrally from October 2005


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