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12 Jun 2006 : Column 916W—continued

	2002-03
	Apr	May	Jun	Jul	Aug	Sept	Oct	Nov	Dec	Jan	Feb	Mar
Child Support Agency
CSA National Helpline	—	—	—	—	—	—	—	—	—	—	—	—
Disability Carers Service
Benefit Inquiry Line	60	69	72	65	64	61	67	62	67	69	66	67
Disability Living Allowance/Attendance	305	314	322	324	313	330	336	324	312	300	296	291
Jobcentre Plus
Jobcentre Plus Direct—Jobseeker Direct	—	—	—	—	—	—	—	—	—	—	—	—
Jobcentre Plus Direct—First Contact	—	—	—	—	—	—	—	—	—	—	—	—

	2003-04
	Apr	May	Jun	Jul	Aug	Sept	Oct	Nov	Dec	Jan	Feb	Mar
Child Support Agency
CSA National Helpline	—	—	—	—	—	—	—	—	—	—	374	348
Disability Carers Service
Benefit Inquiry Line	66	63	67	67	66	67	68	58	62	58	58	58
Disability Living Allowance/Attendance	298	298	283	280	283	278	270	285	282	292	288	290
Jobcentre Plus
Jobcentre Plus Direct—Jobseeker Direct	—	—	—	—	—	—	—	—	—	—	—	—
Jobcentre Plus Direct—First Contact	—	—	—	—	—	—	—	—	—	—	—	—

12 Jun 2006 : Column 917W

12 Jun 2006 : Column 918W

	2004-05
	Apr	May	Jun	Jul	Aug	Sept	Oct	Nov	Dec	Jan	Feb	Mar
Child Support Agency
CSA National Helpline	358	356	344	367	358	357	350	342	356	341	341	352
Disability Carers Service
Benefit Inquiry Line	59	57	57	57	59	54	58	54	52	55	54	51
Disability Living Allowance/Attendance	291	292	293	300	302	298	309	336	334	335	332	344
Jobcentre Plus
Jobcentre Plus Direct—Jobseeker Direct	572	608	604	579	634	678	730	709	674	696	682	641
Jobcentre Plus Direct—First Contact	1,293	1,316	1,402	1,438	1,465	1,364	1,482	1,495	1,513	1,519	1,602	1,747

	2005-06
	Apr	May	Jun	Jul	Aug	Sept	Oct	Nov	Dec	Jan	Feb	Mar
Child Support Agency
CSA National Helpline	362	360	351	350	339	332	334	369	364	389	450	454
Disability Carers Service
Benefit Inquiry Line	55	53	52	50	51	58	57	60	60	60	64	70
Disability Living Allowance/Attendance	351	351	355	354	343	329	347	340	334	327	321	316
Jobcentre Plus
Jobcentre Plus Direct—Jobseeker Direct	887	830	812	850	875	879	810	690	669	625	582	527
Jobcentre Plus Direct—First Contact	1,683	1,808	1,850	2,001	2,080	2,311	2,600	2,847	3,100	3,426	3,475	3,607
(1) Data not available until February 2004 because the Child Support Agency had no resourced helplines set up to deal with customer inquiries. Client calls were dealt with by caseworkers during this period. (2) Data not available for DLA/AA Helpline until October 2001 as although collected, data has not been retained. (3) The Directorate Performance team was set up in April 2004, and the team has no access to data prior to this.

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