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29 Jun 2006 : Column 544W—continued


29 Jun 2006 : Column 545W

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what his latest estimate is of the average time taken to resolve complaints to the Child Support Agency about (a) old scheme cases and (b) new scheme cases. [77956]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member.

Letter from Hilary Reynolds:

Percentage of complaints which have been resolved, or have a resolution plan within 15 working days of receipt of the complaint for 2005/06

Old child support scheme

90

New child support scheme

88

Overall

89


Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the average time taken to process compensation payments made to Child Support Agency clients for administrative errors was in 2005-06. [77957]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds:


29 Jun 2006 : Column 546W

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the 10 largest total (a) compensation and (b) maladministration payments made by the Child Support Agency to a single individual have been since May 1997, including separate payments made in relation to a single case requiring compensation; and if he will make a statement. [77958]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds, dated 29 June 2006:

£

1

41,000.00

2

27,961.66

3

22,160.08

4

19,965.36

5

19,056.49

6

18,980.90

7

16,000.00

8

14,905.97

9

14,732.40

10

14,648.55


Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the total cost was of compensation payments made to clients of the Child Support Agency for administrative errors in each of the last five years for which figures are available. [77959]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds, dated 29 June 2006:


29 Jun 2006 : Column 547W
Financial redress paid to clients (£)

2000-01

3,053,000

2001-02

2,590,000

2002-03

2,478,000

2003-04

2,331,000

2004-05

3,043,000


Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how many complaints of (a) harassment, (b) bullying and (c) discrimination in the workplace there were against Child Support Agency staff in each of the last five years for which figures are available. [77960]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds:

Number of cases reported

2001/02

49

2002/03

32

2003/04

44

2004/05

22

2005/06

18


Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what his latest estimate is of the proportion of sickness absence days taken in a year at the Child Support Agency which were due to stress and other mental health problems. [77961]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive.

He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds, dated 29 June 2006:


29 Jun 2006 : Column 548W
Percentage

January 2001-December 2001

28.8

January 2002-December 2002

28.3

April 2003-March 2004

31.8

April 2004-March 2005

32

April 2005-March 2006

26.7


Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the (a) absence rates due to sickness and (b) turnover rates for Child Support Agency staff were for each year since 1995-96. [77967]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the chief executive. He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds:

Year ending Annual sickness rate (average working days lost per member of staff, expressed in full-time equivalent terms)

December 1999

12.5

December 2000

11.9

December 2001

12.3

December 2002

12.9

March 2003

13.7

March 2004

15.6

March 2005

15.9

March 2006

12.0


Year ending March: Turnover rates (Percentage)

1999

27.6

2000

17.1

2001

14.6

2002

14.6

2003

13.0

2004

14.9

2005

16.6

2006

13.6

Notes: 1. Data prior to 1999 are not available. 2. Due to a change in methodology for collection of sickness data introduced in April 2003, the year end dates have changed from December to March.


29 Jun 2006 : Column 549W

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the key performance metrics are for measuring the performance of the EDS contract with the Child Support Agency. [77969]

Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.

Letter from Hilary Reynolds:


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