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24 July 2006 : Column 874W—continued


Child Poverty

Mr. Kemp: To ask the Secretary of State for Work and Pensions how many and what percentage of children in (a) Houghton and Washington, East constituency and (b) Sunderland city council area have been lifted out of poverty since 1997. [87365]

Mr. Jim Murphy: Information below regional level is not available.

Sarah Teather: To ask the Secretary of State for Work and Pensions how many children were living in poverty in (a) Brent, East and (b) Brent in each year since 1997. [87424]

Mr. Jim Murphy: Information below regional level is not available.


24 July 2006 : Column 875W

Command Papers

Mr. Amess: To ask the Secretary of State for Work and Pensions if he will list the unnumbered Command Papers produced by his Department in each session since 1976; how (a) hon. Members and (b) members of the public can (i) inspect and (ii) obtain copies; and if he will make a statement. [81658]

Mrs. McGuire: Documents which are laid before Parliament as unnumbered Command Papers are generally restricted to Explanatory Notes to Treaties, Explanatory Memorandum to Statutory Instruments and some Treasury Minutes. All other documents are published in the numbered Command Papers series.

A complete list of unnumbered Command Papers can only be produced at disproportionate cost.

Copies of all unnumbered Command Papers are made available via the Vote Office.

Correspondence

Sir Michael Spicer: To ask the Secretary of State for Work and Pensions when he will reply to the letter of 5 May from the hon. Member for West Worcestershire on overpayment of benefits. [78039]

Mr. Plaskitt [holding answer on 16 June 2006]: I replied to the hon. Member on 8 June 2006.

Crisis Loans

Mrs. Dunwoody: To ask the Secretary of State for Work and Pensions (1) how many telephone lines are available in Crewe and Nantwich that are dedicated lines to the North West call centre for crisis loans; how many missed calls were recorded per day on average in the last period for which figures are available; how many complaints have been received about those lines in the last 12 months; and how crisis loans can be accessed if his Department's local office is closed; [83787]

(2) where the officials answering calls to the telephone lines dedicated to applicants for crisis loans in the North West are located. [84396]

Mr. Jim Murphy: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide my hon. Friend with the information requested.

Letter from Lesley Strathie, dated 24 July 2006:


24 July 2006 : Column 876W

Lynne Featherstone: To ask the Secretary of State for Work and Pensions how much was spent on crisis loans for people in each London borough in each of the last five years. [87117]

Mr. Plaskitt: The information requested is not available.

Departmental Complaints

Chris Ruane: To ask the Secretary of State for Work and Pensions how many complaints his Department received from (a) hon. Members, (b) advice agencies and (c) the public in each of the last 24 months. [41822]


24 July 2006 : Column 877W

Mrs. McGuire: The following annexes provide details of complaints received in DWP in 2004 and 2005.

I am unable to provide exactly the same information across all our businesses because, historically, the different agencies of the Department have counted complaints in different ways. This is an issue that we are now addressing, as part of work to bring a consistent approach to complaints handling across the Department.


24 July 2006 : Column 878W

Complaints from advice agencies are not recorded separately from those for members of the public. However, the Appeals Service started recording them separately in April 2005, and, from that date, complaints from advice agencies are included in the overall figure, and shown in brackets alongside.

Complaints from members of the public and advice agencies
Jobcentre Plus The Pension Service Disability and Carers Service( 1) Child Support Agency( 2) Appeals Service( 3) Compensation Recovery Unit

2004

January

(4, 5)4736

(6)

(7)1130

3248

54

5

February

(5)

(6)

(7)

3340

58

11

March

(5)

(6)

(7)

3901

59

10

April

1317

2347

(8)1685

3363

45

10

May

1430

2931

(8)

3759

59

12

June

2728

3627

(8)

4091

67

26

July

2890

3346

(9)1596

3985

52

4

August

3460

2462

(9)

3845

56

17

September

3477

1954

(9)

4108

44

5

October

3112

1540

(10)1358

3742

53

4

November

3332

1535

(10)

4081

54

6

December

2604

1109

(10)

3009

36

10

2005

January

3234

1517

(11)1293

3395

56

0

February

3164

1532

(11)

3877

63

0

March

3682

1520

(11)

3988

77

6

April

2273

1741

(12)902

4287

54 (14)

3

May

2506

1307

(12)

3370

47(5)

0

June

2488

1218

(12)

3705

45(12)

0

July

2840

1623

(13)917

3340

61 (13)

8

August

3062

1945

(13)

3589

67(10)

3

September

2887

1942

(13)

3727

63(18)

3

October

2928

1979

(14)997

3671

49(13)

2

November

3104

2257

(14)

4110

56(15)

5

December

428

1464

(14)

3156

40(7)

1

2006

January

516

1899

(15)1112

3965

66(13)

5

February

755

1980

(15)

3932

43(9)

5

March

537

2110

(15)

4324

72(13)

7

April

483

1331

n/a

3078

(16)

4

May

541

1346

n/a

3484

(16)

2

(1)Figures recorded only on a quarterly basis
(2) Figures are for First Stage of the complaints process, Treat Official and Chief Executive complaints, some of which may come from MPs
(3) Until April 2005, the Appeals Service included all complaints in one count
(4 )Figures recorded on a quarterly basis until April 2004
(5 )Total
(6) Figures could not be retrieved within the required timescale
(7) Total
(8) Total
(9) Total
(10) Total
(11) Total
(12) Total
(13) Total
(14) Total
(15) Total
(16)The Appeals Service moved to the Department for Constitutional Affairs in April 2006.
n/a=Not yet available.

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