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24 July 2006 : Column 878W—continued

24 July 2006 : Column 879W

24 July 2006 : Column 880W

Complaints from Members of Parliament
	Jobcentre Plus	The Pension Service	Disability and Carers Service	Child Support Agency( 1)	Appeals Service( 2)	Compensation Recovery Unit
2004
January	165	208	(3)—	428	—	1
February	126	199	(3)—	551	—	0
March	203	247	(3)—	569	—	0
April	144	191	163	566	—	0
May	132	161	263	499	—	1
June	160	169	269	592	—	0
July	224	181	319	723	—	0
August	144	145	293	755	—	0
September	168	193	315	722	—	1
October	170	207	290	755	—	0
November	198	217	368	891	—	0
December	125	180	305	705	—	1
2005
January	148	204	289	714	—	0
February	180	213	352	962	—	0
March	235	201	328	987	—	6
April	165	196	185	793	6	3
May	106	97	185	719	2	0
June	216	127	292	789	4	0
July	230	134	290	814	3	8
August	296	98	199	754	6	3
September	232	121	210	798	9	3
October	208	101	230	820	11	2
November	238	132	242	1001	4	5
December	192	119	218	814	4	1
2006
January	199	58	207	717	4	1
February	227	73	250	873	6	0
March	335	90	296	837	6	0
April	227	83	233	649	(4)—	0
May	299	79	250	780	(4)—	0
(1) Figures are for MP complaints to business units; MP complaints to Chief Executive are included with other Chief Executive complaints in Annex 1 (2) Until April 2005, the Appeals Service included all complaints in one count (3) Figures could not be retrieved within the required timescale (4) The Appeals Service moved to the Department for Constitutional Affairs in April 2006.

Debt Management did not keep separate statistics for complaints and general correspondence, with all letters received being logged as correspondence regardless of content, until the roll out of the new Debt Management Complaints Process on 1 July 2005. Complaints statistics were then maintained separately from correspondence as shown.

Debt Management
	Source of Complaint
	Customer	MP	3( rd) Party
2005
July	48	10	13
August	49	15	23
September	38	23	19
October	57	18	29
November	98	19	78
December	72	14	87
2006
January	118	17	132
February	134	8	131
March	208	7	174
April	162	6	89
May	141	7	49
Notes: The “3rd party” category includes next of kin, appointees and executors as well as welfare rights organisations. The “Customer” category includes both written and verbal complaints by the customer. The table reflects figures across Debt Management, including the Enforcement Initiative.

The Rent Service

The Rent Service has provided figures for the period January 2004 to April 2006.

They received 73 letters of complaint from the public, and one letter of complaint from an MP.

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