John Bercow: To ask the Secretary of State for Education and Skills whether there is representation from organisations which work specifically with children with communication disabilities on the Third Sector Forum for Children and Young People's Services. 
Mr. Dhanda: The DfES third sector forum met for the first time in July this year and agreed their terms of reference as to increase opportunities for effective third sector engagement in children and young people's services, propose solutions and work together to promote agreed action. The forum's 36 members, representing a wide range of organisations, do not look at specific issue-related needs of children and young people but at the generic ways to improve opportunities for third sector organisations. There are no representatives from organisations which work specifically with children with communication disabilities.
|Academic year( 4)
|(1) Data do not include numbers receiving supplementary grants and allowances e.g. students with disabilities, students with dependents, single parent students, those incurring certain travel costs and those who have recently left care.
(2 )Data do not include numbers receiving tuition fee remission grants.
(3 )The earliest year for which comparable data are available
(4 )Data prior to 2004-05 refer to Mandatory Award scheme students. These arrangements applied to students who entered HE up to 1997-98 who received support for maintenance through means-tested grants. Data were not collected for mandatory award students in 2002-03 and subsequent years because of the low numbers of students involved.
In 2004-05 and 2005-06, data refer to Student Support Scheme Students (students entering from 1998-99 who received support for living costs mainly through loans which are partly income-assessed) in receipt of a full or part Higher Education Grant (HEG) which was introduced for new students entering from 2004-05.
(5 )The drop in the number of students receiving a grant from 1998-99 onwards reflects the fact that maintenance grants were replaced by loans for new students, therefore only existing students continued to receive a maintenance grant.
(6) The large rise in the figures shown for 2005-06 reflects the fact that the HEG was introduced in 2004-05 for new students and is now in its second year. There are therefore two cohorts of students in receipt of the HEG, those commencing in 2004-05, and those commencing in 2005-06.
Source: DfES F503G survey of Local Authorities, Student Loans Company (SLC)
Mr. McGovern: To ask the Secretary of State for Education and Skills what assessment his Department has made of the impact on (a) crime, (b) educational achievement and (c) antisocial behaviour of the provision of youth centres. 
We expect high quality youth work and the provision of positive activities to support young people to achieve their full potential and to help reduce young people's engagement in crime and antisocial behaviour. These activities will often be delivered through youth centres, but it is up to local authorities to decide how best to meet their duties and to respond to local needs in doing so.
Findings from the evaluation of the Positive Activities for Young People, a programme targeted at a
hard-to-engage client group, show a range of positive outcomes for participating young people including contributing to reductions in criminal and antisocial behaviour and supporting young people back into education.
In my capacity as Secretary of State for Wales, I have carried out ministerial duties outside the office on 46 occasions in Wales, on two occasions in Northern Ireland and on two occasions in the West Midlands.
David Simpson: To ask the Secretary of State for Wales pursuant to the answer of 25 July 2006, Official Report, column 1188W, on ministerial visits, on how many occasions he has stayed overnight in Wales while on official business since May 2005. 
Mr. Paul Murphy: To ask the Secretary of State for Wales what discussions (a) he and (b) his Department have had with the Welsh Assembly Government regarding the generation of tidal power from the Severn estuary. 
Mr. Hain: In its submission to the Energy Review, the Welsh Assembly Government called for the Government to commission a new feasibility study on Severn tidal power and the contribution it could make towards reducing our carbon emissions. As Secretary of State, I supported this proposal.
In the Energy Review, the Government committed, together with the Welsh Assembly Government, to working with the Sustainable Development Commission, the South West of England Regional Development Agency and other key interested parties to explore the issues arising on the tidal resource in the UK. The study is expected to report in early 2007.
Mr. Burstow: To ask the Secretary of State for Work and Pensions how many telephone calls the Child Support Agency received in each of the last 12 months; and what proportion of these telephone calls were answered within (a) five minutes, (b) 10 minutes and (c) 30 minutes. 
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive. I am responding, with his authority, on his behalf.
You asked the Secretary of State for Work and Pensions, how many telephone calls the Child Support Agency received in each of the last 12 months; and what proportion of these telephone calls were answered within (a) five minutes (b) 10 minutes and (c) 30 minutes.
Information on the Agencys telephony performance is contained in table 16 of the Agencys Quarterly Summary of Statistics, a copy of which is available in the House of Commons Library, or on the internet (http://www.dwp.gov.uk/asd/csa.asp).
As it is not currently possible to provide information on the proportion of calls answered within the different time bands specified, statistics on the percentage of calls answered, and the average time to do so, have been provided instead. A breakdown of this information for the twelve months to June 2006, the latest published information, is in the attached table.
The table shows that, for example, in the month of June 2006:
439,000 calls were received by the Child Support Agency.
437,000 of these calls had a recorded outcome, of which:
13% (57,000) of these calls never progressed to the point at which they were available for staff to answer (for example, because the call was abandoned by the caller during the automated touchtone part of the process).
87% (380,000) of these calls were available for staff to answer, of which:
98% (373,000) of these calls were actually answered.
2% of these calls were abandoned by the caller.
Calls were answered, on average, 21 seconds after becoming available to staff to answer, which is measured from the point at which the call leaves the automated touchtone part of the process.
It should be noted that the Agencys telephony performance has greatly improved over the last year. The average time to answer calls decreased from 54 seconds in July 2005 to 21 seconds in June 2006 while the percentage of calls answered that were available for staff to answer increased from 92% to 98% over the same period.
I hope you find this helpful.
|Telephony outcomes for calls to the Child Support Agency between July 2005 and June 2006