Select Committee on Home Affairs Minutes of Evidence


Examination of Witnesses (Questions 220 - 239)

TUESDAY 17 JANUARY 2006

MR KEITH BEST, MR COLIN YEO, MR CHRIS RANDALL AND MR MATTHEW DAVIES

  Q220  Gary Streeter: Mr Best, you have said a couple of times that the entry clearance officers make their decision in just a few minutes. Is it your view then that, if they took longer and went into more detail and more depth at the time, they would arrive at a different decision, so is it more about resourcing and doing the job, if you like, properly up front than this negative attitude you have been talking about?

  Mr Best: Yes, and it also varies between posts. I have seen good practice in some posts and I have visited at least 11 posts, some of them several times over the last few years, and I have sat and watched entry clearance officers interviewing applicants and making those decisions and spoken to entry clearance managers and such like. I have seen good practice where some First Secretaries will make a judgment about fast-tracking particular applications or will give the benefit of the doubt to certain ones. I have seen family settlement cases decided on the papers rather than interviewing people at all where it is acknowledged that these are likely to be genuine applications, but that is not true of all posts. I think there are ways in which the posts themselves can actually organise their own activities to try to fast-track those that are likely to be genuine and in the end it comes down to the new nomenclature that is being used by the Government in this field and that is `risk assessment' where you have to assess the risk. I think in any system like this, and I mentioned two other ones as well, there will always be a risk. It is a question of trying to minimise the risk, but you will never obviate it altogether.

  Mr Davies: I know examples of cases where the entry clearance officer just has not investigated a case thoroughly enough and, if they had only taken a few certain steps, they would have avoided an appeal. One example is where they had doubted that a marriage was genuine because they said, "The Islamic marriage certificate does not look to us like it's a genuine certificate". On appeal, we got the imam at the mosque to kindly give us the evidence to say that it is a genuine certificate and, by the time the appeal came round, the entry clearance officer and their representative here had accepted that. Now, if the ECO had only made one phone call or made their own checks, that appeal would have been avoided. In other cases, for example, of student visas recently in Rio in Brazil, people are applying for student visas, submitting the applications in person and they are then being looked at and processed, and the key decision to take is whether that person intends to return back to Brazil at the end of their studies, but they are making decisions on that question without even interviewing the person, so people are being sent refusal notices, saying, "Because you are young, because you have got no job here, because you have not got strong ties, we don't think you are going to come back", but they do not even interview these people. They can get away with that in those cases because you have no right of appeal in those cases, so your remedy, if you can get one, is to go for judicial review, but many people will be denied that remedy.[1] That is why we are concerned about the appeals because the appeal gives the scrutiny and that means that those kind of slapdash decisions do not get away unchecked and people do not know that they are being taken.


  Q221  Mrs Dean: Mr Best, you argue that subjective requirements in the Immigration Rules, such as the requirement that a visitor should intend to leave the UK at the end of their visit or that a spouse should intend to live with their spouse, should be removed. Would the removal of this requirement for spouses be a direct invitation to those who abuse this system, for example, through forced marriage?

  Mr Best: Well, it comes back again to the whole question of risk assessment. Your whole Committee will be aware of the Government's proposed new points system which is modelled broadly on the Australian one and which is based on objective criteria, but of course ministers here have repeatedly said that there needs to be retained the subjective element because, otherwise, you will be allowing into the country those people who are a risk or at risk of abusing immigration control and likely to overstay. You are then into the Schengen-type situation where you have to identify and find those people and prosecute and remove them from the country, whereas having immigration control at the entry clearance officer level with the subjective element of their making an assessment of whether someone is likely to abuse immigration control or not is the first line of defence. The trouble is that we do not see any sensible reconciliation between trying to retain some element of subjectivity, but also moving more towards an objective test. We feel that the only way you are going to do that is to err on the side of objectivity rather than subjectivity, run that risk, and you can assess whether there is greater risk of abuse in certain posts than there is in others, you can deploy your risk assessment teams there to try to look at likely forgeries and such like and deal with things in that way. I suspect, however, that behind all this thinking on the points system is also an acknowledgement, that, as you will be aware, there is an enormous increase, and an inexorable increase, in the number of applications around the world and some posts are finding it very, very difficult to cope. The more that applications can be dealt with on the papers or with the minimal amount of interviewing of applicants, then that is going to ensure that there will not be backlogs building up in particular posts.

  Q222  Chairman: I sense a very naïve approach. If one simply said, "We are going to stop bothering about whether visitors have got any intention of going back and stop bothering about whether any marriage is genuine", is it really sustainable to run the system on that basis? It is hardly worth having the system at all, is it?

  Mr Best: Well, you have already got significant checks now about marriage. You have got not only of course the need to seek the permission of the Secretary of State and the need to go before a particular registrar, but you have also got the fact that the probationary period has been extended from one to two years, so there is a significant amount of scrutiny on marriages at the present time. If you are looking more though at the temporary admission of people, like visitors and such like, then I have already said that we feel that the question of detection, which will be enhanced through embarkation controls, and prosecution and, as I say, the greater penalty of denial of the ability to return to the United Kingdom subsequently are likely to have a more dramatic effect than what is at best a haphazard system of trying to make an assessment in a few minutes as to whether somebody has an intention to leave the United Kingdom or not.

  Q223  Chairman: It has proved extraordinarily difficult to identify overstayers and to remove them.

  Mr Best: Well, it has at the moment, yes.

  Q224  Chairman: Even if you have embarkation controls, you still have to find people and you then have to go to all of the expense of the police and everything else to arrest them, detain them and then remove them from the country. It is just hard to believe that what you are saying is actually a credible approach to dealing with this issue. It is simply just shifting it from the IND process to another part of the system.

  Mr Best: I do not underestimate that, but what, if I may say so with respect, you are not taking into account is the deterrent effect of the knowledge that you will be identified and that, therefore, your name and details will appear on the computer list for entry clearance officers around the world so that, when you make an application subsequently, there is your name as somebody who has overstayed, even if you have actually not been apprehended in the country and you have left of your own accord eventually anyway.

  Q225  Mr Winnick: So the initial application for entry clearance, according to you, Mr Best, would be almost automatic. You would not ask the questions which are now being asked and which Parliament requires should be asked. If someone comes along, regardless of circumstances, age and the rest of it, and says, "I want to go to the United Kingdom for a visit", your response presumably would be one or two questions perhaps at most, fine, and, if they overstay, then the penalties that you mentioned.

  Mr Best: No, they have to satisfy the Immigration Rules. Remember, it is not just me saying this, but this is government policy to move towards a points-based system where, as ministers have said, a potential applicant will be able to look up on the website, assess whether they have sufficient points to be able to come into the United Kingdom or not and that will tell them whether they should be given entry clearance or not. The only other element of that will be this question of risk assessment of whether then an entry clearance officer feels that they constitute a risk. The Immigration Rules themselves are already quite prescriptive in terms of what you have to show by way of ability to fund yourself or for somebody else to fund you while you are in the United Kingdom so that you do not have resource to additional public funds.

  Q226  Mr Winnick: But the points system is not a substitute, as far as I understand it, for the sort of questioning and the rules which apply now, namely an intention of whether you are going to leave the United Kingdom and whether the application is credible. You are not suggesting that the Government is changing, or is proposing to change, that?

  Mr Best: The points system will be thrown into total disrepute if a large number of people assess themselves as coming within the points criteria for entry to the United Kingdom and then get told that they do not qualify.

  Q227  Mr Malik: Just to go back to your point earlier on, is it your view, based on what you have said, that there is some kind of unwritten policy whereby the objective is to increase barriers to entry and, by definition, reduce the number of entrants irrespective of the legitimacy of their applications?

  Mr Davies: In certain categories of people, I think that is where the culture of disbelief comes in. There is a view that we are going to refuse. For example, the example I gave earlier is of a spouse who was actually joining someone who was recognised as a refugee here, a Somali refugee, who subsequently married another Somali in Kampala in Uganda and it was a genuine marriage. In my view of that case, the approach was always to try and find ways to refuse this visa. There was a very, very short interview, but they still managed to say, "We don't believe that this is a genuine marriage", or they did not ask many questions, doubting the genuineness of the marriage certificate without making any enquiries. That case went all the way to appeal and we won the appeal. She is still not here and they still created a new barrier to her, saying, "We won't recognise your Somali passport". Likewise, with the Brazilian student, yes, you feel with certain posts there is a view, "Well, there are lots of young Brazilians going to London and some of them overstay or work when they shouldn't", and you kind of feel that there is a knee-jerk response to your particular applicant. He does not quite look right. It probably meets that matrix of the kind of person who might overstay. Yes, they need to be satisfied under the Rules that someone intends to return, and that is part of the Immigration Rules, but my concern is that the investigation and the inquiry is not thorough enough for those that they are deciding to refuse, and that decision to refuse can have major implications for an individual. The first time you are applying for a visit visa, a student visa or a working holiday visa is really important for a young person because, if you are refused, that is going to stay on your record and, if you try applying for another visa, first of all, they are going to say, "You were previously refused", and it is of interest the number of asylum-seekers you find here who, if you actually look through their case, at some point applied for a visa and were refused. For young people particularly who want to travel, who have money, who are middle class in their own country, and you would have to be to pay the visa fee, they feel there are barriers to their travelling. One refusal that has not been properly investigated could make that person someone who in the end is people-trafficked here to claim asylum because that is the only way they can ever experience a bit of travelling abroad. I think the key is having a proper investigation before refusing someone on intention, to put your concerns to the person before you refuse them and to give them an opportunity to rebut the initial view of the entry clearance officer. We said in our brief that there should be a "Minded to refuse" stage when someone is told, "Well, for these reasons at this point in time we think we might refuse you. What do you say about that?"

  Q228  Mrs Dean: Can I just go back to you, Mr Best, and can you clarify that when you say that you do not think there should be subjective requirements regarding a visit, you actually still do believe that, if someone is coming here as a spouse, they need to prove that they are married with all the other necessary paperwork to prove that, and that, if they are applying for a visitor's visa, they would need to demonstrate why they were visiting and all the other requirements regarding that?

  Mr Best: Yes, I hope I did not say that I advocated stripping away all subjective controls. What I hope I said is that subjective criteria and objective criteria in a points system are inherently irreconcilable, that if you are moving towards a points-based system, unless you are going to bring it into disrepute by retaining such a subjective element that those who, nevertheless, would otherwise qualify on the criteria assessed, as ministers have said, hopefully ultimately just by them being able to access it on the website and doing their own calculation as to whether they would be successful in applying for entry clearance, if they are then to be refused on a subjective element, it is going to bring the system into disrepute. If ministers, however, wish to retain that front line of control through a subjective element, then I would agree with what Mr Davies had to say, that that has got to be applied in a much fairer way where entry clearance officers are aware of the need for natural justice to give people an opportunity to confront some of their concerns. I sat behind an entry clearance officer in Islamabad, looking at a student application where the student had not particularly helped himself because the bank information was not completely up to date. She refused him on that basis and she gave him no opportunity to explain why that was the situation, I assume because she was fairly young and inexperienced. I turned to her afterwards and I said, "You realise that will be overturned on appeal if there is a rational explanation as to where the money is or what's happened to it", and she said, "Oh well, so be it". I am not saying that that is indicative of the attitude of entry clearance officers throughout the world, but to find that kind of example is disturbing where in effect the entry clearance officer is saying, "Well, if it is going to be overturned on appeal, then so be it" rather than wishing to conduct a thorough examination at that stage or maybe being given insufficient time and targets which are incompatible with the ability to investigate thoroughly that kind of thing and to give an applicant an opportunity to rebut what may be a belief in the mind of the entry clearance officer.

  Q229  Mrs Dean: Mr Randall, you have suggested that the IND staff ought to be accredited in immigration law under the same schemes which operate for all advisers and solicitors who provide publicly funded immigration and asylum advice. Why do you think this is necessary?

  Mr Randall: I think that there is a problem with the quality of staff and the motivation of staff at IND and that has been identified by the quality initiative work that has been done in relation to asylum decisions, but I think the argument works just as well for non-asylum decisions as well. It is a difficult area to work, it is not a very popular area to work and there is a problem in recruitment. Now, we need to improve the quality of decisions and there are various ways you can do that, but clearly some of the reasons why we are getting poor-quality, in-country decisions is a lack of knowledge of the law and a lack of knowledge of the policies that exist that should be being applied. Now, how can we get decision-makers to be making better-quality, in-country decisions? One way to do that is to train them better. Now, of course there is training already, though there is not very much, but there is some. It would certainly be possible to have the same kind of testing (to see whether people have actually learnt from their training) applied to in-country immigration officers making decisions as is now applied to all individuals who are providing publicly funded legal advice. It will require an investment of time and energy by IND, but certainly we think that something like the kind of accreditation scheme which starts at the most basic level, which would not have to be identical and there might be areas which are different, would be one way of really getting a grip on the issue of poor-quality decision-making. You have heard the issue of poor-quality decision-making from probably every person who has given evidence to you and over many years. It has not been solved and this would require something of a sea change in the way that the Home Office looks at its staff, but we think for the staff, when they have got qualifications, it will also give them a career structure, it will give them means to move on to other things and we think it would be a good idea.

  Q230  Mr Clappison: Could I come back to Mr Best in terms of the question of immigration advice overseas. You have already mentioned that you are establishing advice overseas in the light of the advice which is given by some advisers overseas which, it is not difficult to imagine, may not be very good advice in the light of the activities of some advisers in this country. I wonder if you can say a little bit more about the background to that.

  Mr Best: We opened our office in Sylhet in Bangladesh in the year 2000. I see that Ms Lindsley refers to that not only in her oral evidence to you, but also in her 2004 report in glowing terms for which I am very grateful because clearly we are offering a good service there. We did that as a result of a large number of representations from the British Bengali community, expressing concern at the number of refusals. This was principally around family visits and the fact that there was inadequate existing advice in the Sylhet area. There are all sorts of people who often call themselves "travel agents" and purport to give immigration advice. I think sometimes it is negligent and sometimes it is knowingly wrong in the fact that they just do not bother to find out about current immigration law in this country which, after all, is quite a task in itself because it is changing so rapidly. Therefore, we opened that office in Sylhet and it has prospered ever since. Armed with that knowledge and the success of that office, we have decided to open up other offices based on the criteria that I mentioned earlier in giving my evidence and we in fact opened another office in Lahore at the beginning of October of last year. I am pleased to say that in Bangladesh we get a great deal of support from the High Commission, the Visa Section there, and, when we recruit somebody here as an adviser to go out to Sylhet, they will spend a week in the British High Commission Visa Section, getting to know the practices and getting to know the entry clearance officers so that they are in a better position to be able to advise applicants of exactly what the requirements are when they come to us before they make an application. Hopefully we can say to people, "Don't bother to apply" if we know they are going to be refused anyway because they do not meet the essential criteria. I would hope that we may get that kind of support from Islamabad as well. It is early days yet, but certainly we do need to have support from the FCO in terms of being able to advertise our facilities when we open our offices overseas so as to be able to offer that service to a wider audience.

  Q231  Mr Clappison: Bearing in mind what you have just told us about advising some people perhaps not to make an application or perhaps going back to the earlier example you mentioned of the young man who had not got his papers in order, would I be right in thinking that you would feel that you had saved some time and money for entry clearance posts and possibly on some appeals?

  Mr Best: Yes, it is very difficult to quantify. It may well be that you are part of the Committee that is going out to Dhaka and, if you speak to the entry clearance officers there, I think they would endorse this view, that an application that has been through our hands is in good order and makes it much easier to grant than one that has not, and of course it is so much cheaper to grant than to refuse in any event. We are not asking for money from the Foreign Office, although we would never say no to it.

  Q232  Mr Clappison: In fact do you get any funding from them?

  Mr Best: Mr Winnick will remember that when he used to work in our predecessor organisation, UKIAS, in fact there was money that came from the Foreign Office for overseas offices and latterly I did receive some money towards the office in Sylhet before the High Commission opened up its own liaison office in Sylhet as well.

  Q233  Mr Clappison: Do you get any at the moment then?

  Mr Best: We do not get any at the moment, but what we are asking for is support in the ways I have indicated, being able, for example, to advertise our services in the courier offices because I think the Committee is aware that applications now in India are done through Visa Facilitation Services and in Pakistan through Gerry's/FedEx, the courier service, and people go to the courier service's offices and make the application. Those courier services are able to help people complete a form, the application form, but they cannot give, indeed they are specifically prohibited by the High Commission from giving, any kind of legal advice as to whether people are likely to succeed or not. Although of course we cannot stop people making applications, we can seek strongly to deter them on the basis that they will waste their application fee if we know that they are not likely to qualify within the Immigration Rules.

  Q234  Mr Clappison: Are there any other changes or improvements, do you think, which could be made in the operation of entry clearance in Bangladesh?

  Mr Best: Well, I have seen some good practice in Bangladesh, which I mentioned earlier, some time ago where, for example, in order not least to get rid of the waiting time for family settlement cases, a large number of them were being decided on the papers. Now, that is a judgment that has to be made by the Visa Section, by the First Secretary. Of course there is always an element of risk there, but unfortunately, with the number of applications and with the way immigration control is fixed at the moment, it seems to me that there is always going to be that calculated element of risk that has to be taken. You are never going to get a wholly perfect system. If you do, if you are going to have every applicant examined for half an hour in a quasi-courtroom situation, then you will never get through the number of applicants and it will cost an absolute fortune, so it has to be a trade-off so that you can try to stop the abuse, but at the same time you do not clog up the system.

  Q235  Mr Clappison: On the subject of other people acting as overseas immigration advisers and other sorts of advice, the Government has said that it wants to regulate overseas immigration advisers. Do you think this is a good idea and, if so, how could it be done?

  Mr Best: In principle, I think it is a good idea. It is very difficult to achieve because of course one is dealing with people who are outside the UK's jurisdiction. Some of these advisers have influence in very high places as well. I do think that the only way really it could be done is to limit those organisations and agencies which would be entitled to make representations to the High Commission, though very difficult to achieve, but I think in principle it is something that is worthwhile looking at.

  Mr Yeo: I just wanted to build on why it is that our advice is helpful in Bangladesh. It is because, as Keith has explained, we spend time with the High Commission and we know what their criteria are for a successful application and also for an unsuccessful application and we are able to pass that advice on to our clients and say to them, "Well, you need certain types of documents and either you have got them or you haven't basically". It goes back to this issue of transparency. The Immigration Rules are extremely sketchy. They just list certain issues, and there is wide discrepancy of approach, quite properly, between different posts around the world because local conditions vary, but the Immigration Rules do not really reflect that, nor does the guidance to the entry clearance officers. If perhaps UKvisas were more transparent about the criteria that are applied in different areas and what their expectations are of the kind of document that they are willing to accept, whether it has gone through a certain type of bank or a specific bank, for example, if you are trying to present evidence of what your savings and financial means are, what kind of documents are required to show what your income is, these kinds of things, then you would get better-presented applications and again applicants would know right from the outset whether they actually stand a chance of success or they are wasting their visa fee in the first place.

  Mr Best: Just coming back on the notion of regulating overseas advisers, we think that would be very difficult because of the fact that they are in a different jurisdiction, particularly because regulation involves not just looking at what is in an application to be registered, but it involves looking at office systems, it looks at safeguards and it involves supervision of staff and things like that. One method would perhaps be to look at those organisations abroad which are themselves the subject of a supervisory jurisdiction within the country itself which is satisfactory, but there will very soon be judgment calls about either organisations or those supervising them and I suspect that the disquiet, annoyance and offence caused by the attempt to regulate might well outweigh any good that was achieved by the regulation.

  Q236  Steve McCabe: My questions are to the representatives of ILPA. First of all, you said in your written evidence that you are not satisfied with the Legal Services Commission funding arrangements and you go on to say that they are actually a disincentive to solicitors and others who want to offer advice. I wonder if one of you could just tell us briefly why you say that. What is the disincentive and what is the problem with the funding arrangements?

  Mr Davies: Well, the first thing is the rates of pay. They have not gone up for the last five years, despite inflation, et cetera, and, as a partner in a firm, you have to meet your growing expenditure with less income coming in, so the bottom line is whether you can make it work as a business. Secondly, the Legal Services Commission, the way they fund it is that they give you a certain amount of money and in return under the contract you are meant to do a certain number of cases and then, when you do the cases, you are meant to report to them to say you have done the cases and how long it took. With the amount of money they give you per month, you should be, as it were, spending that amount of money each month in terms of hours spent. Then, once a year, they come to your firm and they take 20 files and they look at those 20 files and, if they find more than 10% of those files where they think you have spent too long on a case, for example, which is a classic one, "You shouldn't have spent two hours doing that. A reasonable solicitor would only have spent one hour", so if they find 10% or more that they think you should not have done, they want 10% or more back from your whole contract, all the payments they have given you, including 10% of every barrister you have paid, 10% of every interpreter you have paid. That is what is called the "costs audit" and the larger you are, the greater you are at risk and firms have closed down, or decided to close down, because of that risk where every year they may be asked to hand back a lot of money, so it is difficult to "business-plan", as it were, so that is one reason why people are dropping out. For those that stay in it, one of the main difficulties is that the way it is worked is that you are only allowed to do work up to a certain level, so you can only spend a certain number of hours on a case and, when you have used up your hours, you are going to have to get permission from the Legal Services Commission by filling in a detailed form where you need permission to do more work and where you need to say exactly what you want to do and how much it is going to cost, so there is this kind of bureaucracy that stops you from getting on with the work. Then, when it comes to appeals, you can only have legal aid for an appeal if you, the solicitor, think that the prospects of success are more than 50%, so if you, the solicitor, think the prospects of success are less than that, you have to say to your client, "Well, I can't grant you legal aid". Now, some firms do not have the power to grant it themselves and they have to apply to the Legal Services Commission for permission to actually give the legal aid for the appeal, so a lot of firms are actually taking on particularly asylum-claimants and they run the asylum claim, but when the claimant is refused, they say, "We can't help you with your appeal because, in our view, your case is not over 50% in terms of success rate", so you are ending up with appellants who are unrepresented for their appeal because of that merits test. We, in ILPA, very much believe that that merits test should be reviewed, particularly in fast-track cases where literally you claim asylum on day one, you are interviewed on day two, you are refused, unless you are granted, on day three, your appeal is listed for a hearing on day seven, and solicitors are having to say, when they get to read through the refusal, if it is over 50% or not, and it is very difficult to make that kind of judgment when you have only had literally a day or so actually to look at a case.

  Q237  Steve McCabe: Is the essence of that point then that if, in your professional judgment, you do not think a case has more than a 50% chance of success, you would like to be paid to pursue it anyway, but you would not like to put your own money up against it? Is that not what you are telling me?

  Mr Davies: Well, we do put our own money up against it in one area—

  Q238  Steve McCabe: But in the example you have just given, you say you drop cases because they do not meet the 50% threshold, but, if the taxpayer was willing to pay, you would pursue them. Is that not roughly what you said?

  Mr Davies: Well, we consider ourselves in many ways to be like public servants, that we do this work because we believe in it and we believe in helping these clients. We already do what is called "at-risk" work. When you lose before an immigration judge and you apply for a review and reconsideration, that is at risk. That was a change brought about under the last piece of legislation, so we are already doing that. I can say that we are spending quite a lot of what we call "pro bono free hours" on cases already as it is.

  Q239  Steve McCabe: But am I right to think from your answer that the major disincentive is money and that, if you were paid more, you would not feel there was a disincentive? Is that what your original answer was? You also have some arguments about the supervision arrangements of that money, but in essence, if you were paid more, you would not feel there was a disincentive?

  Mr Davies: If the rates were higher, more firms would consider doing it and less firms would drop out of it. The average hourly rate that a legal aid firm gets is £55 per hour and that is not money in the pocket of the solicitor, but that is for all the overheads. In London, the average high street solicitor would charge anything from £100 to £300, if you are in the City, and there is private immigration work around, you do not have to do legal aid work.


1   Note by Witness: Many people are denied that remedy because they are unaware of it. Back


 
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