| Complaints | Paragraph 5 of Part 1 of Schedule 5 to the 1999 Act details the responsibilities of the Commissioner to deal with complaints regarding to the fitness and competence of persons offering immigration advice or services. Complaints may also deal with accusations that a person is operating outside the Regulatory Scheme.
|
| Competence | Knowledge of immigration and asylum law and policy and the ability to keep up to date with any changes.
|
| Fitness | Properly discharging a duty of care to the client and to the OISC.
|
| "Otherwise exempt" | Those removed from the direct operation of the Regulatory Scheme due to Ministerial Order.
|
