| Description of KPI data collected
|
KPI 01
Total # of Inpatient DNAs
Total # of Daycase DNAs
Total Inpatient Activity
Total Daycase Activity
| Incidence of inpatient and/or daycase activities not commenced because of DNAS. Will be calculated as a percentage of all activities.
|
KPI 02
Total # Cancellations After
Admission (non-clinical)
Total # Inpatient Daycase
Admissions
| Procedures cancelled by the provider for non-clinical reasons on or after day of admission; for the purposes of the performance threshold measured as a percentage of all patients admitted to the facility.
|
KPI 03
Total # Cancellations After
Admission (clinical)
Total # Inpatient Daycase
Admissions
| Procedures cancelled by the provider for non-clinical reasons on or after day of admission; for the purposes of the performance threshold measured as a percentage of all patients admitted to the facility.
|
KPI 04
Total # Patients Returning
to Theatre
Total # Admissions
(to the Facility)
| Patient returning to operating theatre for procedure which was unforeseen at the time the patient's previous procedure was completed as a percentage of all patients admitted in the facility.
|
KPI 06
Total # Patients Rejected
at Referral
Total # Referrals to
the Facility
| In respect of the/each facility, the rate of rejection by the provider in respect of patients referred within the referral protocol (schedule 3) as a percentage of all patients who are referred.
|
KPI 07
Total # Unforseen Inpatient
Admissions
Total # Daycase Admissions
| For daycases, inpatient admission to the facility or to other providers' facilities (including NHS providers) which was unforeseen at the time of admission; for the purposes of the performance threshold as a percentage of all daycases in the facility.
|
KPI 08
Total # Opthalmic Daycase
Inpatient Transfers
Total # Orthopaedic Daycase
Inpatient Transfers
Total # Other Daycase
Inpatient Transfers
Total # Opthalmic Daycase
Inpatient Transfers
Total # Orthopaedic Daycase
Inpatient Transfers
Total # Other Daycase
Inpatient Transfers
| Transfers of patients to another provider of inpatient treatment which was not in the management plan for that patient upon admission to the facility, for the pruposes of the performance threshold as a percentage of all inpatients in the facility for:
(i)Ophthalmology and mino surgery
(ii)Orthopaedics
(iii)Other procedures
|
KPI 09
Total # Emergency and
Readmissions within
previous 29 Days
Total # Patients Discharged
form this Facility
| Emergency admissions/readmissions of patients who have received inpatient treatment and have been discharged within 29 days of such discharge where such admission or readmission is related to or arising from the relevant inpatient treatment. For the purposes of the performance threshold measured by HRG as a percentage of all patients discharged.
|
KPI 14
Total # Completed Daycare
Inpatient procedures
| Percentage of procedures carried out under local anaesthetic by HRG as a percentage of all procedures.
|
KPI 15
To Be Advised
| Clinical outcomes specified, by procedure, by reference to the PCPS.
|
KPI 16
Provider Performance Data
|
Timelines, completeness and accuracy of provider performace data provided to the joint service review and/or to sponsor.
|
KPI 17
Clinician Performance Data
| Timelines, completeness and accuracy of provider clinician reporting to referring health body's clinician.
|
KPI 18
Outpatient Satisfaction Level
Daycase and Inpatient
Satisfaction Level
| Patient/customer satisfaction (by survey) based on a survey of 10% of all patients at each facility in each (contract month).
|
KPI 19
Total # Outpatient
Complaints
Total # Complaints Received
from Daycases and
Inpatients
Total # Patients Treated in
this Facility
|
Rate of patient complaints i.e. number of complaints received as a percentage of all patients referred for:
(i)Outpatient treatment
(ii)Inpatient/daycase treatment
|
KPI 20
Total Complaints Not
Handled Within
Contract Timescales
| Patient complaints handungcomplaints not handled within relevant timescales (set out in this agreement).
|
KPI 21
Total # Incidents Reported
to NPSA or Other Body
Handled Within
Contract Timescales
| Incidents which are reportable to the NPSA or other statutory body.
|
KPI 22
Total # NHS Staff Recruited
in Breach of Clause 9
| AdditionalityNHS staff recruited in breach of clause 9 of this agreement.
|
KPI 23
Condition of the Facility
| Condition of facility, measured by inspection by a sponsor and/or the provider and assessed against the requirements of the facility manual and operational procedures.
|
| Facility obtained full HCC registration in October 2005.
|
KPI 24
Total # Security Breaches
Related to Services
| Breach of security related to the services where there is an identifiable risk of harm, loss or damage to people or property.
|
KPI 25
Total Breaches by Provider
of Confidentiality or
Data Protection
| Breach by the provider of confidentiality and/or data prqtection requirements in the agreement.
|
KPI 26
Total Treatments After
Agreed Treat By Date
| Failure to meet treat by date |