Public Accounts - Fifty-Third Report

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 19 June 2006.

Contents

Terms of Reference

Summary

Conclusions and recommendations

1  Accessing the Department's contact centres

2  Managing contact centres to deliver a high quality and cost-effective service

Formal minutes

Witnesses

List of written evidence

List of Reports from the Committee of Public Accounts Session 2005-06

List of Oral Evidence

Wednesday 29 March 2006

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Prepared 2 November 2006