House of Commons - Public Accounts

Select Committee on Public Accounts Minutes of Evidence

Supplementary memorandum submitted by the Department for Work and Pensions

Question 28 (Mr Richard Bacon): Closures and planned closures of Jobcentre Plus and Pension Service local offices

Jobcentre Plus

At its inception in 2002 Jobcentre Plus inherited a network of around 1,500 offices from the former Employment Service and the former Benefits Agency. As part of the creation of the new Jobcentre Plus network, a total of 631 former Employment Service and Benefits Agency offices have been identified for closure and 464 have closed. I include a list of the 464 offices which have closed and the 167 identified for closure.

In addition, some further offices are likely to close over the next year as a result of a decision to centralise benefit processing in a smaller number of offices and some further closures may take place for other reasons.

The Pension Service

Before the creation of Jobcentre Plus work on pensions was carried out by the then Benefits Agency in some 450 Social Security offices. Following the creation of Jobcentre Plus, and the separate Pension Service, this work was migrated into 29 Pension Centres. Since January 2005 the Pension Service has ceased to operate from 9 of the 29 centres and is planning to cease to operate from a further 8 as follows:

— 1 centre from October 2006;

— 1 centre from March 2007;

— 5 centres from March 2008; and

— 1 centre from April 2011.

The locations of offices are detailed as follows:

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

East Midlands Derbyshire Bakewell BAKEWELL, King Street, Bakewell Closed

East Midlands Derbyshire Eckington ECKINGTON, High Street, Eckington Closed

East Midlands Derbyshire Ilkeston 2 Nestfield Rd, Ilketon, DE7 8TW Closed

East Midlands Derbyshire Long Eaton SSO MARKET PLACE, NG10 1LT Closed

East Midlands Derbyshire Matlock The Phoenix Centre, Lime Grove Walk, Matlock, DE4 3FD Closed

East Midlands Derbyshire New Mills NEW MILLS, Woodside Street, NEW MILLS Closed

East Midlands Derbyshire Shirebrook Shirebrook PVS, 58 Patchwork Road, Shirebrook, Mansfield, Notts, NG20 8AL Closed

East Midlands Leicestershire Leicester 90 Highcross St., Leicester Closed

East Midlands Leicestershire Leicester Aquis House, 211 Belgrave Gate, Leicester Closed

East Midlands Leicestershire Loughborough 10 South St., Loughborough Closed

East Midlands Leicestershire Wigston 27 Leicester Road, Wigston Closed

East Midlands Lincolnshire & Rutland Boston JC 136 West Street, Boston, PE21 8RG Closed

East Midlands Lincolnshire & Rutland Grantham JC 6-7 Peters Hill, Grantham, NG31 6QB Closed

East Midlands Lincolnshire & Rutland Holbeach JC 55 High Street, Holbeach, PE12 7HF Closed

East Midlands Lincolnshire & Rutland Horncastle JC The Old Couthouse, North Street, Horncastle, LN9 5EA Closed

East Midlands Lincolnshire & Rutland Lincoln High Street JC 280-281 High Street, Lincoln, LN2 1LL

East Midlands Lincolnshire & Rutland Lincoln Wigford House DO Wigford House Brayford Wharf East, Lincoln, LN5 Closed

East Midlands Lincolnshire & Rutland Mablethorpe JC Tennyson Road, Mablethorpe, LN12 1HE Closed

East Midlands Lincolnshire & Rutland Oakham JC 1st Floor, PO Building, Market Square, Oakham, LE15 6DT Closed

East Midlands Lincolnshire & Rutland Skegness JC 3-5 Briar Way, Skegness, PE25 3NZ Closed

East Midlands Lincolnshire & Rutland Sleaford JC 3-4 Market Place NG34 7SD Closed

East Midlands Lincolnshire & Rutland Sleaford SSO 3-4 Market Place NG34 7SD Closed

East Midlands Lincolnshire & Rutland Spalding SSO Holland House, Holland Road, Spalding, TE11 1UL Closed

East Midlands Lincolnshire & Rutland Stamford SSO Horseshoe Lane, Stamford, E11 1UJ Closed

East Midlands Northamptonshire Corby SSO Crown House, 52 Elizabeth Street, Corby, Northants, NN17 1YS Closed

East Midlands Northamptonshire Kettering SSO Northampton House, Station Road, Kettering, Northants, NN15 7HH Closed

East Midlands Northamptonshire Northampton SSO Beaumont House, Cliftonville, Northampton NN1 5BE Closed

East Midlands Northamptonshire Northampton SSO Ashby House Closed

East Midlands Northamptonshire Towcester JC 4-5 Sponne House, Towcester, Northants, NN12 6BY Closed

East Midlands Northamptonshire Wellingborough JC 1 Queen Street, Wellingborough, Northants, NN8 4YZ Closed

East Midlands Nottinghamshire Beeston Caller Office Crown Buildings, Station Road, Beeston, Nottingham, NG9 2AH Closed

East Midlands Nottinghamshire Hucknall JC 55/57 High Street, Hucknall, Nottingham, NG15 7AW Closed

East Midlands Nottinghamshire Mansfield Byron House JC Byron House, St Peters Court, Commercial Street, Mansfield, Notts

East Midlands Nottinghamshire Mansfield ONE Office Victoria Street, Mansfield, Notts, NG18 5RN

East Midlands Nottinghamshire Netherfield JC 143 Victoria Road, Netherfield, Nottingham, NG4 2HT

East Midlands Nottinghamshire Newark SSO Mill Gate, Newark, Notts Closed

East Midlands Nottinghamshire Nottingham, Castle Boulevard JC 1 Castle Boulevard, Nottingham, NG7 1FY

East Midlands Nottinghamshire Nottingham, Castle Court JC Castle Court, 59 Castle Boulevard, Nottingham, NG7 1FR

East Midlands Nottinghamshire Nottingham, Castle Gate SSO Gate House, 70 Castle Gate, Nottingham, NG1 6AP

East Midlands Nottinghamshire Nottingham, David Lane SSO David Lane, Basford, Nottingham, NG6 0JT

East Midlands Nottinghamshire Nottingham, Victoria Centre JC 50 Milton Street, Nottingham, NG1 3GL

East Midlands Nottinghamshire Ollerton ONE Office Ollerton ONE Office, (above Gordon Davis chemist), Forest Road, New Ollerton, Newark

East Midlands Nottinghamshire Ollerton SSO Newark & Sherwood Council Offices, Sycamore Road, New Ollerton, Notts, NG22 9PN Closed

East Midlands Nottinghamshire Retford SSO Bridge Gate, Retford, Notts, Closed

East Midlands Nottinghamshire Watercourt JC 116-118 Canal Street, Nottingham, NG1 7HF

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

East of England Bedfordshire Dunstable District Office Icknield House, 40 West Street, Dunstable, Beds LU6 1TA Closed

East of England Bedfordshire Dunstable SSO The Old Post Office, 67 High Street North, Dunstable, Beds, LU6 1JF Closed

East of England Bedfordshire Leighton Buzzard JC 3 West Street, Leighton Buzzard, Beds, LU7 1DA Closed

East of England Bedfordshire Luton Jobcentre Phoenix House, 4 Mill Street, Luton, Beds, LU1 2NA Closed

East of England Bedfordshire Luton Regional Training/DMA 26-30 Cardiff Road, Luton, Beds, LU1 1PW Closed

East of England Cambridge Cambridge JC Henry Giles House, 73 - 79 Chesterton Road, Cambridge, CB4 3BQ Closed

East of England Cambridge Huntingdon, DEFFRA Chequers Court, St Germaine Street, Huntingdon, Cambridgeshire Closed

East of England Cambridge March JC Marwick House, Station Road, March, Cambridgeshire, PE15 8XA Closed

East of England Cambridge Peterborough JC Frobisher House, 72 Westgate, Peterborough. PE1 1RR Closed

East of England Cambridge Peterborough Park Rd SSO 126-128 Park Rd., Peterborough, Cambridgeshire, PE1 1QZ Closed

East of England Cambridge Peterborough Woodham House Woodham House, 55 Broadway, Peterborough, Cambridgeshire, PE1 1RN Closed

East of England Cambridge St Neots JC 54 Market Square, St Neots, Cambridgeshire, PE19 2BD Closed

East of England Cambridge Wisbech SSO Albion House, Albion Place, Wisbech, Cambridgeshire, PE13 1AN Closed

East of England Essex Clacton Harlech House, Carnarvon Road, Clacton On Sea, CO15 6QR Closed

East of England Essex Colchester Southway House Closed

East of England Essex Grays SSO Crown House, Crown Road, Grays Closed

East of England Essex Harlow Mitre Buildings, Kitson Way, Harlow Closed

East of England Hertford Bishop Stortford CAP East Hertfordshire District Council, 1 The Causeway, Bishop Stortford, CM23 2EN Closed

East of England Hertford Bishop Stortford JC 43A South Road, Bishop Stortford, CM23 3JG Closed

East of England Hertford Hatfield Caller Office Gracemead House, Woods Ave, Hatfield, AL10 8EY. Closed

East of England Hertford Hatfield JC Aragon House, The Common Closed

East of England Hertford Hemel Caller Office 1 Waterhouse Street, Hemel Hemstead, HP1EX Closed

East of England Hertford Hemel Hempstead JC Lawn Lane, Hemel Hempstead Closed

East of England Hertford Hertford SSO Sovereign House, Hale Road, Hertford, SG13 8ED

East of England Hertford Hitchin Crown House JC Crown House, Bridge Street, Hitchin, SG5 2DE Closed

East of England Hertford Hitchin Portmill House JC Portmill House, Portmill Lane, Hitchin, SG5 1DQ Closed

East of England Hertford St Albans JC 54-56 Victoria Street, St Albans, AL1 3HZ Closed

East of England Hertford Watford JC Caledonian House, 39-55 St Albans Road, Watford WD17 1 SQ Closed

East of England Hertford Welwyn Garden City JC 15 Howardsgate, Welwyn Garden City, AL8 6BU Closed

East of England Norfolk Diss SSO Mount Street, Diss, Norfolk, IP22 4QF Closed

East of England Norfolk Great Yarmouth SSO Yarmouth House, 30 Yarmouth Way, Gt Yarmouth, NR30 2QZ

East of England Norfolk Kings Lynn SSO Priory House, Austin Street, Kings Lynn, PE30 1 EB Closed

East of England Norfolk Kings Lynn SSO Bishops Lynn House, Tuesday Market Place, Kings Lynn, PE30 1AN

East of England Norfolk Norwich SSO Baltic House, Mountergate, Norwich, NR2 1QB Closed

East of England Norfolk Norwich SSO Chantry House, Chantry Road, Norwich, Norfolk Closed

East of England Suffolk Bury St Eds Bury St Edmunds JC, The Cornhill, Bury St Edmunds, IP33 1BE Closed

East of England Suffolk Ipswich Ipswich Jobcentre, 2 Portman Road, Ipswich, IP1 2DG Closed

East of England Suffolk Ipswich Jobshop Ipswich Jobshop, Museum Street, Ipswich Closed

East of England Suffolk Sudbury SSO Sudbury Caller Office, The Old Bakery, King Street, Sudbury Closed

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

London Brent, Harrow & Hillingdon Burnt Oak Burnt Oak JC, 93-95 Burnt Oak Broadway, Burnt Oak, Edgware Closed

London Brent, Harrow & Hillingdon Cricklewood SSO Cricklewood SSO, 249-253 Cricklewood Broadway Closed

London Brent, Harrow & Hillingdon Harrow Harrow Garden House JC, 5 St Johns Rd., Harrow Closed

London Brent, Harrow & Hillingdon Uxbridge SSO Uxbridge SSO, Colham House, Baker Rd, Uxbridge Closed

London Central London Bloomsbury SSO Tavis House, 1-6 Tavistock Square, London, WC1H 9NB Closed

London Central London Edgware Rd JC 182 Edgware Road, London, W2 1ET Closed

London Central London Euston SSO 1 Melton Street, London, NW1 2ER (9 Melton St, 194 Euston Rd.) Closed

London Central London Finsbury Park SSO 199-201 Seven Sisters Road, London, N4 3NG Closed

London, Central London Holborn JC 289-293 High Holborn, London, WC1V 7HZ Closed

London Central London Hornsey JC 431 Hornsey Road, London, N19 4DU Closed

London Central London Kensington JC 198-200 Kensington High Street, London, W8 6BA

London Central London Kensington SSO Charles House, 375 Kensington High Street, London, W14 8QL Closed

London Central London Notting Hill SSO Westbourne House, 14-16 Westbourne Grove, London, W2 4RH

London Central London Swiss Cottage JC 120 Finchley Road, London, NW3 5JB Closed

London Central London Upper Holloway JC North Star House, 556-564 Holloway Road, London, N7 6JP Closed

London Central London West End JC 195-197 Wardour Street, London, W1F 8AQ Closed

London Central London Westbourne Park JC 369 Harrow Road, London, W9 3NA

London City & East East Ham Central JC Heron House, Heigham Road, London, E6 2JR

London City & East Hackney JC Spurstowe Terrace Closed

London City & East Isle of Dogs JC Snowdon House, Meridan Gate, Marsh Wall, London, E14 9FG

London City & East Plaistow SSO Francis Ho., 760 Barking Rd., London, E13 9PH

London City & East Poplar JC 307 Burdett Road, London, E14 7EP Closed

London City & East Shoreditch JC 57 Kingsland Road, London, E2 8AQ

London City & East Stoke Newington SSO 52-58 Arcola Street, London, E8 2DL

London City & East Victoria Park JC 72-74 Mare Street, London, E8 4RT Closed

London Lambeth, Southwark & Wandsworth Balham Balham JC, 122-126 Balham High Rd. Closed

London Lambeth, Southwark & Wandsworth Battersea Battersea JC, Beechmore Rd., Battersea Park Rd. Closed

London Lambeth, Southwark & Wandsworth Borough Borough JC, 92-94 Borough High St. Closed

London Lambeth, Southwark & Wandsworth Brixton SSO Brixton SSO, 245 Stockwell Rd., Stockwell Closed

London Lambeth, Southwark & Wandsworth Dulwich JC Dulwich JC, 95-105 Lordship Lane Closed

London Lambeth, Southwark & Wandsworth Dulwich SSO Dulwich SSO, 29-35 Lordship Lane Closed

London Lambeth, Southwark & Wandsworth Oval (Gateway House) Oval JC, Gateway House, 11 Milverton St. Closed

London Lambeth, Southwark & Wandsworth Peckham Peckham JC, 14-16 Peckham High St, Peckham Closed

London Lambeth, Southwark & Wandsworth Putney Putney JC, 329-339 Putney Bridge Rd., Putney Closed

London North East Ilford JC Cranbrook House

London North East Leyton JC Grosvenor Park Closed

London North East Leytonstone Leytonstone Action Team for Jobs, High Road Closed

London North East Leytonstone JC Kirkdale Road Closed

London North East Romford JC St Georges House, Eastern Rd., Romford Closed

London North East Seven Kings JC High Rd., Seven Kings Closed

London North London Barnet SSO Raydean House, 15 Western Parade, Barnett, Closed

London North London Edmonton SSO St Georges Chambers, 23 South Mall, Edmonton, London, N9 0BW

London North London Hendon JC 2A Rundell Crescent, London, NW4 3DA Closed

London North London Mill Hill JC Lyndhurst House, 120 Bunns Lane, London, NW7 2AR Closed

London North London Tottenham JC Scotland Green House, 624 High Road, Tottenham, London, N17 9TL

London North London Wood Green JC 128 Mayes Road, London, N22 6SY

London North London Wood Green Jobline Lymington Avenue, Wood Green, London, N22 Closed

London South East London Bexleyheath JC 304, Broadway, Bexleyheath, DA6 7EX

London South East London Catford JC 62-66 Rushey Green London, SE6 4JD

London South East London Erith JC 7 Queens Road, Erith, Kent, DA8 1TW

London South East London Greenwich Park SSO 110-114 Norman Road, Greenwich, SE10

London South East London Lewisham JC 9 Holbeach Road, Catford, London, SE6 4TH Closed

London South East London Sidcup JC 15 Market Parade, High Street, Sidcup

London South East London Woolwich Arsenal JC 15 Spray Street, Woolwich, London, SE18 6AS.

London South East London Woolwich Riverside JC 115-123 Powis Street, Woolwich, SE18 6JE

London South London Beckenham JC 2 Beckenham Road, Beckenham, Kent, BR3 4PH

London South London Bromley JC Chelsea House, 26 Market Square, Bromley, BR1 1NA

London South London Bromley SSO 1 Westmoreland Road, Bromley, Kent, BR2 0TS

London South London Colliers Wood JC 105-109 High Street, Colliers Wood, London, SW19 2HR

London South London Croydon SSO Concord House, 454-458 London Road, Croydon, CR9 2RG

London South London Crystal Palace SSO 9 Cargreen Road, London, SE25 5AE

London South London Kingston JC Eve House, Adam Court, Eden Street, Kingston, KT1 1SX

London South London Mitcham JC 246-248 London Road, Mitcham, Surrey, CR4 3YZ

London South London New Addington JC Closed

London South London Sutton JC 240, High Street, Sutton, Surrey, SM1 1PA

London South London Twickenham SSO 121-125 Heath Road, Twickenham, Middlesex, TW1 4BE Closed

London South London Wimbledon SSO Ravensbury House, 3 Palmerston Road, London, SW19 1PG

London South London Wimbledon Hill JC Closed

London West London Acton JC 199 The Vale, Acton, London, W3 7QS Closed

London West London Acton SSO Government Buildings, Bromyard Avenue, Acton, London, W3 7GS Closed

London West London Chiswick JC 319-327 Chiswick High Road, Chiswick, London, W4 4HH Closed

London West London Ealing SSO Candy House, 21 The Mall, Ealing, London, W5 2QS Closed

London West London Fulham (Wyfold Road) JC Wyfold Road, Fulham, London, SW6 6SH Closed

London West London Hounslow JC Craneshaw House, 8 Douglas Road, Hounslow, Middlesex, TW3 1DA Closed

London West London Southall SSO Merrick House, Block E, Middlesex Business Centre, Bridge Road, Southall, Middlesex, UB2 4AB Closed

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

North East City of Sunderland Houghton JC Broadway House, Frederick Place, Houghton Le Spring, DH4 4DL Closed

North East City of Sunderland Pallion JC 53 St Lukes Tce., Pallion, Sunderland, SR4 6NG Closed

North East City of Sunderland Washington Caller Office Coniston House, Washington Closed

North East Durham Barnard Castle JC Mission Hall, 51 The Bank, Barnard Castle Closed

North East Durham Chester le Street JC 143 Front Street, Chester le Street Closed

North East Durham Consett Caller Office 5 Medomsley Road, Consett Closed

North East Durham Durham SSO Milburngate House, Durham

North East Durham Newton Aycliffe JC Churchill House, Beveridge Way, Newton Aycliffe

North East Durham Peterlee JC Ridgemount House, Bede Way, Peterlee Closed

North East Durham Seaham JC Caroline House, St Johns Square, Seaham Closed

North East Durham Seaham SSO Caroline House, St Johns Square, Seaham Closed

North East Durham Stanley SSO Townley House, Stanley, DH9 0AQ

North East Durham Wingate JC 27 Front Street, Wingate Closed

North East Gateshead & South Tyneside Birtley Pinetree Centre, Durham Rd, Birtley, Chester le Street Closed

North East Gateshead & South Tyneside Jarrow (Caller Office) SSO Grange Road Closed

North East Northumbria Berwick Castlegate JC 56-58 Castlegate, Berwick upon Tweed, TD15 1JT Closed

North East Northumbria Newburn Newburn Jobcentre, High Street Newburn, Newcastle Upon Tyne NE15 8LN Closed

North East Northumbria Newcastle St James House Closed

North East Northumbria Newcastle Newcastle City Jobcentre, New Croft House, Market Street East, Newcastle Upon Tyne, NE1 6ND Closed

North East Northumbria Newcastle SSO Saxon House, Byker, Newcastle Closed

North East Northumbria North Shields Unicorn House, North Shields Closed

North East Northumbria West Moor West Moor Jobcentre, 80 Great Lime Road West Moor, Newcastle Upon Tyne NE12 7AL Closed

North East Northumbria Whitley Bay Roxborough House, Caller Office Closed

North East Tees Valley Hartlepool JC Bovis House, 7-9 Victoria Road, Hartlepool, TS24 7SE Closed

North East Tees Valley Middlesborough Crown House JC Central 1, Crown House, 5 Linthorpe Road, Middlesbrough, TS1 1TX

North East Tees Valley Middlesborough Grange Road JC Central 2, Ground Floor, 36 Grange Road, Middlesbrough, TS1 5BQ

North East Tees Valley Middlesborough South JC Dalby House, Dalby Way, Coulby Newham, TS8 0XZ Closed

North East Tees Valley Redcar SSO Dawson House, 11 Ridley Street, Redcar, TS10 1RG. Closed

North East Tees Valley Stockton SSO Tees Buildings, 10-16 Bridge Road, Stockton, TS18 3BU Closed

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

North West Cheshire & Warrington Chester Norroy House JC Nuns Road, Chester, CH1 2NB

North West Cheshire & Warrington Congleton Caller Office Caller Office Closed

North West Cheshire & Warrington Crewe Prince Albert St JC Prince Albert Sreet, Crewe, CW1 2DG Closed

North West Cheshire & Warrington Ellesmere Port JC 110-114 Whitby Road, Ellesmere Port, South Wirral, L65 0EL Closed

North West Cheshire & Warrington Ellesmere SS Caller Office St Thomas' House, Whitby Road, Ellesmere Port, South Wirral. Closed

North West Cheshire & Warrington Macclesfield SSO Craven House, Churchill Way, Macclesfield, SK11 6AA Closed

North West Cheshire & Warrington Nantwich JC Wellington Road, Nantwich, CW5 7BG Closed

North West Cheshire & Warrington Sandbach JC 40A Congleton Rd, Sandbach, CW11 0DH Closed

North West Cumbria Kendal JC Beezon Rd., Kendal Closed

North West Cumbria Whitehaven JC Catherine St., Whitehaven Closed

North West Cumbria Whitehaven SSO Mark Hse, Strand St., Whtehaven, CA28 7LQ Closed

North West Cumbria Windermere JC District Bank House, Windermere Closed

North West East Lancashire Accrington SSO Melbourne House, Accrington

North West East Lancashire Barnoldswick Closed

North West East Lancashire Burnley Burnley Jobcentre, Bankfield, Burnley

North West East Lancashire Great Harwood Great Harwood Jobcentre, Hesketh Street, Great Harwood

North West East Lancashire Rawtenstall SSO Social Secutiry Office, Unit 21, The Precinct, Rawtenstall Closed

North West Greater Manchester Central Cheetham SSO Cheetham SSO, Cheetham Parade, Cheetham Hill, Manchester Closed

North West Greater Manchester Central Levenshulme JC Levenshulme JC, 1 Matthews Lane, Levenshulme, Manchester Closed

North West Greater Manchester Central Old Lane, Openshaw SSO Openshaw, Old Lane , Openshaw, Manchester Closed

North West Greater Manchester Central Rusholme JC Rusholme JC, Great Western Street, Rusholme, Manchester Closed

North West Greater Manchester Central Sale SSO Dalton House, Dane Road, Sale, M33 7AJ Closed

North West Greater Manchester Central Salford Action Team 8th Floor, St James' House, Pendleton Way, Salford, M6 5FW

North West Greater Manchester Central Salford JC Trafford Road, Salford, M5 3AD

North West Greater Manchester Central Southcourt Action Team Closed

North West Greater Manchester Central Swinton JC 16 Station Road, Swinton, M27 2EP

North West Greater Manchester Central Wythenshawe JC Wythenshawe JC, Longley House, Longley Lane, Wythenshawe, Manchester Closed

North West Greater Manchester East Ashton Under Lyne SSO Crown Buildings, 2 Booth Street, Ashton under Lyne Closed

North West Greater Manchester East Denton JC 68 Hyde Road, Denton, M34 3AA Closed

North West Greater Manchester East Failsworth SSO 160 Oldham Road, Failsworth, Manchester, M35 0RA Closed

North West Greater Manchester East Hyde JC Beech House, New Beech Street, Hyde, SK14 2LS Closed

North West Greater Manchester East Marple JC Ist Floor, Co-op House, Stockport Road, Marple Closed

North West Greater Manchester East Middleton JC Othen House, 7 Oldham Road, Middleton, Manchester, M24 1BX

North West Greater Manchester East Shaw JC Dale Street, Shaw, Oldham, OL2 8RN Closed

North West Greater Manchester East Stockport Apsley House Closed

North West Greater Manchester East Stockport High Street, Stockport Closed

North West Greater Manchester East Stockport JC Wellesley House, 30 Wellington Street, Stockport, SK1 6BE Closed

North West Greater Manchester West Bolton Gt Moor Street JC Gt Moor St., Bolton, BL3 6DT

North West Greater Manchester West Farnworth Caller Office Town Hall, Lower Market St., Farnworth Closed

North West Greater Manchester West Hindley JC Liverpool Road, Hindley, Wigan, WN2 3HH Closed

North West Greater Manchester West Horwich JC Brunswick St, Horwich, BL6 7JA Closed

North West Greater Manchester West Leigh JC 1, Twist Lane, Leigh, WN7 4BZ

North West Greater Manchester West Westhougthon JC 29-31 Market St., Westhoughton, BL5 3AG Closed

North West Greater Manchester West Wigan Hallgate JC 62-64 Hallgate, Wigan, WN1 1AB Closed

North West Greater Manchester West Wigan SSO Brocol House, 71-73 King Street, Wigan, WN1 1EB Closed

North West Greater Mersey Crosby Jobcentre Crosby Jobcentre, South Road, Crosby, L22 3YN Closed

North West Greater Mersey Huyton (Poplar Bank) Huyton Jobcentre, Poplar Bank, Liverpool, L36 9FN Closed

North West Greater Mersey Newton Le Willows JC Newton Le Willows, 1A Borron Rd., Newton Le Willows, WA10 1ER Closed

North West Greater Mersey Runcorn Bridgewater JC Runcorn Bridgewater, 83 High St, Runcorn, WA7 1AX Closed

North West Greater Mersey Runcorn Halton Lea JC Runcorn Halton Lea, Rutland House, Halton Lea, WA7 2ET Closed

North West Greater Mersey St Helens, Barrow St JC Barrow House, Barrow St., St Helens WA10 1RF Closed

North West Greater Mersey St Helens, College St JC 63 College St, St Helens, WA10 1TH

North West Greater Mersey Widnes JC 5 Widnes Rd, Widnes, WA8 6AB Closed

North West Lancashire West Bamber Bridge JC Station Road, Bamber Bridge, PR5 6TT Closed

North West Lancashire West Blackpool North SSO Mexford House, Mexford Avenue, Blackpool, FY2 0XN Closed

North West Lancashire West Fleetwood JC Parcs Court, Cop Lane, Fleetwood, FY7 6HU Closed

North West Lancashire West Kirkham JC 25 Poulton Street, Kirkham, PR4 2AA Closed

North West Lancashire West St Annes JC St Georges Rd., Lytham St Annes, FY8 2AN. Closed

North West Lancashire West Thornton JC 21-23 Fleetwood Rd North, Thornton Cleveleys, FY5 4BN

North West Liverpool & Wirral Bebington Bebington, 41a New Chester Road, New Ferry, Wirral, Merseyside, L62 1HN Closed

North West Liverpool & Wirral Belle Vale JC 304 Childwall Valley Road, Belle Vale, Liverpool, L25 Closed

North West Liverpool & Wirral Birkenhead (C) Birkenhead (Central), 4-6 Milton Pavement, Grange Precinct, Birkenhead, Wirral, L41 2YF Closed

North West Liverpool & Wirral Breckfield SSO 58 Breckfield Road South, Liverpool 6 Closed

North West Liverpool & Wirral Liverpool City JC Tithebarn House, Silkhouse Lane, Liverpool, L1 Closed

North West Liverpool & Wirral Stoneycroft JC 121-133 Green Lane, Liverpool, L13 Closed

North West Liverpool & Wirral Toxteth JC 172 Park Road, Liverpool, L8 Closed

North West Liverpool & Wirral Walton JC Church Rd, Walton, Liverpool, L4

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

Scotland AGDI Ardrossan SSO CSP, Princes Street, Ardrossan Closed

Scotland AGDI Ayr JC Carrick Street, Ayr, KA71NT

Scotland AGDI Castle Douglas JC Carlingwark Street, Castle Douglas, DG7 1HD Closed

Scotland AGDI Cumnock JC 33-43 Townhead Street, Cumnock, KA18 1JZ

Scotland AGDI Cumnock SSO 59 Glaisnock Street, Cumnock, KA18 1BY

Scotland AGDI Dumfries SSO 124 Irish Street, Dumfries, DG1 2AW

Scotland AGDI Girvan SSO CSP, Montgomery Street, Girvan, KA26 Closed

Scotland AGDI Irvine SSO 44 Bank Street, Irvine, KA12 0HL

Scotland AGDI Kilmarnock Action Team East Ayrshire Action Team For Jobs, 28a Nelson Street, Kilmarnock, KA1 1BA Closed

Scotland AGDI Kilmarnock JC 17 Grange Street, Kilmarnock, KA1 2DF Closed

Scotland AGDI Kilwinning JC 129 Main Street, Kilwinning, KA13 6AR Closed

Scotland AGDI Largs JC 2-4 Lade Street, Largs, KA30 8AZ Closed

Scotland AGDI Largs SSO 2 Seamore Street, Largs, KA30 9AP Closed

Scotland AGDI Lockerbie JC 134-136 High Street, Lockerbie, DG11 2BX Closed

Scotland AGDI Newton Stewart JC 6-8 Queen Street, Newton Stewart, DG8 6JL Closed

Scotland AGDI Sanquhar JC Queensbury Square, Sanquhar, DG4 6BY Closed

Scotland AGDI Stranraer SSO 80 Ashwood Drive, Stranraer, DG9 7PF

Scotland AGDI Troon JC 93 Templehill, Troon, KA10 6BQ Closed

Scotland Edinburgh, Lothian & Borders Bathgate JC 19 South Bridge Street, Bathgate, EH48 1TU Closed

Edinburgh, Lothian & Borders Dalkeith JC Closed

Scotland Edinburgh, Lothian & Borders Edinburgh City SSO 38 Castle Terrace, Edinburgh EH38JP/Argyle House, 3 Lady Lawson Street, Edinburgh EH3 9SH

Edinburgh, Lothian & Borders Galashiels JC Closed

Scotland Edinburgh, Lothian & Borders Haddington JC 22 Hardgate, Haddington, EH41 3JR Closed

Scotland Edinburgh, Lothian & Borders Hawick SSO Duke Street, Hawick, TD9 Closed

Scotland Edinburgh, Lothian & Borders Haymarket SSO 12 Clifton Terrace, Edinburgh, EH12 5EX Closed

Scotland Edinburgh, Lothian & Borders Kelso JC 28 The Square, Kelso, TD1 7HX Closed

Scotland Edinburgh, Lothian & Borders Leith JC 1-3 Leith Walk, Edinburgh, EH6 8SD Closed

Scotland Edinburgh, Lothian & Borders Livingston SSO Ochil House, Owen Square, Livingston, EH54 Closed

Scotland Edinburgh, Lothian & Borders Loanhead JC 7 Polton Road, Loanhead, EH20 9BX Closed

Scotland Edinburgh, Lothian & Borders Peebles JC 35 Northgate, Peebles, EH45 9BN Closed

Scotland Edinburgh, Lothian & Borders Portobello JC 21-23 Windsor Place, Edinburgh, EH15 2AF Closed

Scotland Edinburgh, Lothian & Borders Portobello SSO 275 Portobello High Street, Edinburgh, EH15 2AQ

Scotland Edinburgh, Lothian & Borders Torphichen Street JC 24-26 Torphichen Street, Edinburgh, EH3 8JP Closed

Scotland Edinburgh, Lothian & Borders Wester Hailes SSO Westside Plaza, Murrayburn House, Edinburgh, EH14 2SP Closed

Scotland Forth Valley & Fife Alloa CSP Bank Street, Alloa, FK10 Closed

Scotland Forth Valley & Fife Boness JC 83-93 North Street, Boness, EH51 9PT Closed

Forth Valley & Fife Boness SSO East Pier St. Closed

Scotland Forth Valley & Fife Cowdenbeath SSO 12 Factory Road, Cowdenbeath, Fife KY4 9SQ

Scotland Forth Valley & Fife Denny JC 133-137 Church Walk, Denny, FK6 6HS Closed

Scotland Forth Valley & Fife Dunfermline JC 79-83 High Street, Dunfermline, Fife, KY12 7DR Closed

Scotland Forth Valley & Fife Falkirk JC Grahame House, Weir Street, Falkirk, FK1 1LF Closed

Scotland Forth Valley & Fife Falkirk Jobshop 8-14 High Street, Falkirk, FK1 1EY Closed

Forth Valley & Fife Falkirk PAU Closed

Scotland Forth Valley & Fife Glenrothes CSP North Street, Glenrothes, Fife, KY7 5NA Closed

Scotland Forth Valley & Fife Inverkeithing JC 25 Hope Street, Inverkeithing, Fife KY11 1LW Closed

Scotland Forth Valley & Fife Leven SSO Walton House, Victoria Road, Leven, Fife, KY8 4RN Closed

Scotland Forth Valley & Fife Montrose SSO 77-79 Murray St., Montrose Closed

Forth Valley & Fife St Andrews CSP Closed

Scotland Forth Valley & Fife Stirling JC Wallace House, Maxwell Place, Stirling, FK8 1JU Closed

Scotland Glasgow Anniesland JC 31 Herschell St, Glasgow, G13 1HX Closed

Scotland Glasgow Auldhouse JC 43-47 Cogan Road, Glasgow, G43 1BJ

Scotland Glasgow Bridgeton JC 40 Main Street, Glasgow, G40 1LZ Closed

Scotland Glasgow Craigton SSO 1479 Paisley Road West, G52 1SY Closed

Scotland Glasgow Cranstonhill SSO 67 Minerva Street, G3 8LP Closed

Scotland Glasgow Glasgow Central JC 50-58 Jamaica Street, G1 4HY

Scotland Glasgow Glasgow City JC 87-97 Bath Street, G2 2EE

Scotland Glasgow Glasgow City SSO 174 Pitt St., G2 4DZ Closed

Scotland Glasgow Laurieston JC 101-109 Devon Place, G41 1RL

Scotland Glasgow Laurieston SSO 159-181 Pollockshaws Road, G41 1PW

Scotland Glasgow Maryhill SSO 1455 Maryhill Road, G20 9JA

Glasgow Partick JC Closed

Scotland Glasgow Pollok SSO 590 Nitshill Road, G53 7SS

Scotland Glasgow Provan SSO 25 Stepps Road, G33 3NG Closed

Scotland Glasgow Shettleston JC 1682 Shettleston Road, G32 9AN Closed

Glasgow Springburn Closed

Scotland GMOS Banff—p/t caller c/o Community Centre, Bridge Street, Banff Closed

Scotland GMOS Elgin Elgin JC, 74-76 South Street, Elgin Closed

Scotland GMOS Macduff - p/t caller c/o Health Centre, Duff Street, Macduff Closed

Scotland Grampian &Tayside Blairgowrie SS CSP Leslie St., Blairgowrie Closed

Scotland Grampian &Tayside Forfar SS CSP Station Road, Forfar Closed

Scotland HICC Alexandria CSP 9 Mitchell Way Alexandria G83 0LW Closed

Scotland HICC Alness JC 60 High Street, Alness, Rossshire, IV17 0SG Closed

Scotland HICC Benbecula Closed

Scotland HICC Clydebank SSO 245 Kilbowie Road, Clydebank, G81 2JL Closed

Scotland HICC Dumbarton JC 6-8 Bridge Street, Dumbarton, G82 1SN

Scotland HICC Fort William SSO 10 Tweedale High Street, Fort William, PH33 6QZ

Scotland HICC Inverness Metropolitan House JC 31-33 High Street, Inverness, IV1 1JD

Scotland HICC Nairn JC 79A High Street, Nairn, Invernessshire, IV12 4BW Closed

Scotland HICC Portree SSO Bayfield Road, Portree, Isle of Skye, IV51 9EN Closed

Scotland HICC Thurso JC Traill House, 7 Olrig Street, Thurso, KW14 7BJ Closed

Scotland HICC Thurso SSO 17 Rotterdam Street, Thurso, KW14 8AB Closed

Scotland HICC Wick SSO Government Buidings, Girnigoe Street, Wick, KW1 4HL Closed

Scotland Lanarkshire & E Dumbarton Airdrie CSP 86 Graham Street, Airdrie Closed

Scotland Lanarkshire & E Dumbarton Bellshill JC 417 Main Street, Bellshill Closed

Scotland Lanarkshire & E Dumbarton Blantyre JC 1 Boswell Drive, Blantyre

Scotland Lanarkshire & E Dumbarton Cambuslang JC 24-32 Somervell Street, Cambuslang

Scotland Lanarkshire & E Dumbarton Carluke JC 33 Hamilton St., Carluke

Scotland Lanarkshire & E Dumbarton Cumbernauld SSO 2 Tryst Road, Cumbernauld, G67 1JW Closed

Scotland Lanarkshire & E Dumbarton East Kilbride SSO Murray House, Murray Road, East Kilbride, G75 0JY

Scotland Lanarkshire & E Dumbarton Kilsyth JC 2a Station Road, Kilsyth Closed

Scotland Lanarkshire & E Dumbarton Kilsyth SSO 2a Station Road, Kilsyth, G65 0AD Closed

Scotland Lanarkshire & E Dumbarton Kirkintilloch CSP 76 Townhead, Kirkintilloch, G66 1JN Closed

Scotland Lanarkshire & E Dumbarton Lanark SSO Atholl House, Bannatyne Street, Lanark

Scotland Lanarkshire & E Dumbarton Larkhall CSP 30 Union Street, Larkhall Closed

Scotland Lanarkshire & E Dumbarton Larkhall JC 47-49 Claude Street, Larkhall, ML9 2BL

Scotland Lanarkshire & E Dumbarton Motherwell JC 8 Mason Street, Motherwell Closed

Scotland Lanarkshire & E Dumbarton Rutherglen SSO Mitchell Arcade, Rutherglen Closed

Scotland Lanarkshire & E Dumbarton Shotts JC Dyfrig Street, Shotts Closed

Scotland Lanarkshire & E Dumbarton Shotts SSO Dyfrig Street, Shotts Closed

Scotland Lanarkshire & E Dumbarton Uddingston JC 51 Bellshill Road, Uddingston, G71 1BW

Scotland Lanarkshire & E Dumbarton Wishaw CSP 156-160 Main Street, Wishaw Closed

Scotland Lanarkshire & E Dumbarton Wishaw JC 96 Kirk Road, Wishaw, ML2 7NS Closed

Scotland RIAB Helensburgh Jobcentre 52 West Clyde St., Helensburgh, G84 8BU Closed

Scotland RIAB Johnstone BA SSO Johnstone BA Closed

Scotland RIAB Linwood Jobcentre Linwood, Burnbrae Avenue, Linwood, PA3 3DD Closed

Scotland RIAB Oban Oban, Albany Street, Oban, Argyll, PA34 4AH Closed

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

South East Berkshire Bracknell JC 1st Floor, Eagle House, The Ring, Bracknell, RG1 1XN Closed

South East Berkshire Newbury SSO Hill View House, 21 West House, Newbury, RG14 1BE

South East Berkshire Slough JC Prince's House, 15 High Street, Slough, SL1 1DY Closed

South East Berkshire Wokingham JC Garth House, 53 Denmark Street, Wokingham, RG40 2AY Closed

South East Bucks/Oxon Banbury JC Banbury Jobcentre, 47 South Bar, Street, Banbury, Oxon Closed

South East Bucks/Oxon Bicester JC Bicester Jobcentre, 19-21 Manorfield Road, Bicester, Oxon Closed

South East Bucks/Oxon High Wycombe JC High Wycombe Jobcentre, Buckingham House, Desborough Road, High Wycombe, HP11 2DP Closed

South East Bucks/Oxon High Wycombe SSO High Wycombe Social Security Office, Newman House, Oxford Road, High Wycombe, HP11 2DW Closed

South East Bucks/Oxon Milton Keynes JC Milton Keynes Call Centre, Lloyds Court, 9 North Tenth Street, Milton Keynes, MK9 3EL

South East Hampshire Alton JC Alton Jobcentre, 1st Floor, Wey River House, 22 High Street, Alton, Hants, GU34 1BP Closed

South East Hampshire Andover JC Andover Jobcentre, Chantry House, 38 Chantry Way, Andover, Hants, SO10 1NA Closed

South East Hampshire Basingstoke JC Basingstoke Jobcentre, Verum House, New Street, Basingstoke, Hants, RG21 7DN Closed

South East Hampshire Fareham JC 189-199 West Street, Fareham, Hants, PO16 0TB Closed

South East Hampshire Gosport JC Gosport Jobcentre, South Street, Gosport, Hants, PO12 1ER Closed

South East Hampshire Havant JC Havant Jobcentre, 33 East Street, Havant, Hants, PO9 1HP Closed

South East Hampshire Liphook JC Liphook Jobcentre, 7 Headley Road, Liphook, Hants, GU30 7NS Closed

South East Hampshire Lymington JC Lymington Jobcentre, 55 High Street, Lymington, Hants, SO41 9AH

South East Hampshire Portsmouth JC Portsmouth (Central) Jobcentre, Lake Road, Portsmouth, Hants, PO1 4DU

South East Hampshire Portsmouth SSO Portsmouth Caller SSO, 27 Guildhall Walk, Portsmouth, Hants, PO1 2RY

South East Hampshire Romsey JC Romsey Jobcentre, 3-4 Dukes Mill Centre, Romsey, Hants, SO51 9PJ Closed

South East Hampshire Shanklin JC Shanklin Jobcentre, 1 Steephill Road, Shanklin, Isle of Wight, PO37 6NH Closed

South East Hampshire Southampton JC Southampton (C) Jobcentre, 61-64 High Street, Southampton, Hants, SO14 2DP

South East Hampshire Southampton JC Southampton (B) Jobcentre, 119 High Street, Southampton, Hants, SO14 2HO

South East Hampshire Woolston JC Woolston Jobcentre, 12 Hazel Road, Woolston, Southampton, Hants, SO2 7GA

South East Kent Dartford SSO Crown Buildings, Home Gardens, Dartford, DA1 1UQ Closed

South East Kent Deal 16-18 Queens Street, Deal, CT14 6ET

South East Kent Faversham JC 3 Queens Parade, East Street, Faversham, ME13 8AH

South East Kent Folkestone JC Palting House, Trinity Road, Folkstone, CT20 2RH Closed

South East Kent Gillingham JC 5 High Street, Gillingham, ME7 1BE

South East Kent Gravesend JC 51-53 New Road, Gravesend, DA11 0AD

South East Kent Maidstone, Gabriels Hill JC 38 - 40 Gabriels Hill, Maidstone, ME15 6JE Closed

South East Kent Maidstone, Rocky Hill JC London Road, Maidstone, ME16 8PY Closed

South East Kent Maidstone SSO Medvale House, Mote Road, Maidstone, MA15 6AH

South East Kent New Romney JC 75 High Street, New Romney, TN28 8AP Closed

South East Kent Rochester JC 7-9 Crow Lane, Rochester, ME1 1RF

South East Kent Sevenoaks JC Lady Boswell House, London Road, Sevenoaks, TN13 1AS Closed

South East Surrey Epsom (LA) Town Hall Town Hall, The Parade, Epsom, Surrey, KT18 5BY Closed

South East Surrey Esher JC 3 High Street, Esher, Surrey, KT10 9RS Closed

South East Surrey Guildford JC Crossweys, Millbrook, Guildford, Surrey, GU1 3HY Closed

South East Surrey Weybridge JC 32 Baker Street, Weybridge, Surrey, KT13 8AT Closed

South East Surrey Woking SSO Lynton House, Station Approach, Woking, Surrey, GU22 7PT Closed

South East Sussex Bognor Regis JC 62-64 High Street, Bognor, West Sussex, PO21 1TL Closed

South East Sussex Brighton Pavilion JC 13-15 Old Steine, Brighton, East Sussex, BN1 1EX Closed

South East Sussex Brighton Regent JC 21 Upper North Street, Brighton, East Sussex, BN1 3EL Closed

South East Sussex Eastbourne JC 1-3 Langney Road, Eastbourne, East Sussex, BN21 3QF Closed

South East Sussex Hove JC Britannia House, Kingsway, Hove, East Sussex, BN3 4QY Closed

South East Sussex Worthing IRC Unit 15-16 Hazelwood Industrial Estate, Hazelwood Road, Worthing, West Sussex, BN14 8NP Closed

South East Sussex Worthing South JC 2-6 South Street, Worthing, West Sussex, BN11 3AB Closed

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

South West Devon & Cornwall Barnstaple Regent House, Queen Street, Barnstaple Closed

South West Devon & Cornwall Barnstaple 4 Moxhams Court, 4 Silver St., Barnstaple Closed

South West Devon & Cornwall Camborne Advice Shop Trelowarren Street, Camborne, TR14 1AD Closed

South West Devon & Cornwall Exeter JC National House, Queen Street, Exeter Closed

South West Devon & Cornwall Falmouth Neighbourhood Office Killigrew Street, Falmouth, TR11 3PN Closed

South West Devon & Cornwall Hale JC 52 Fore Street, Hale, TR27 4D Closed

South West Devon & Cornwall Isles Of Scilly SSO Caller Office Buzza Street, St Mars, Isles Of Scilly, TR21 0HX Closed

South West Devon & Cornwall Newquay SSO Caller Office Trevena Terrace, Newquay, TR7 1LD Closed

South West Devon & Cornwall Penzance JC Penlowarth, Penzance, TR18 2NU Closed

South West Devon & Cornwall Plymouth 2-4 Buckwell Street, Plymouth

South West Devon & Cornwall Plymouth 4 Hoegate Street, Plymouth

South West Devon & Cornwall Plymouth SSO Durley House, 5-11 Millbay Road, Plymouth

South West Devon & Cornwall Plymouth SSO Crownhill Court, Tailour Road, Crownhill, Plymouth Closed

South West Devon & Cornwall Saltash SSO 27 Fore Street, Saltash, PL12 6AF Closed

South West Devon & Cornwall Teignmouth Teignmouth, Devon, TQ14 8AZ Closed

South West Dorset & Somerset Boscombe JC 744-748 Christchurch Road, Boscombe, BH7 6BX Closed

South West Dorset & Somerset Bournemouth Bracken House 14-16 Christchurch Rd, Bournemouth, BH1 3NW

South West Dorset & Somerset Bournemouth JC 181-187 Old Christchurch Road, Bournemouth

South West Dorset & Somerset Bournemouth SSO 20-28 Cotlands Rd, Bournemouth, BH1 3RS

South West Dorset & Somerset Bridgwater (Jobcentre—West Quay) West Quay House, Bridgwater (DO Training CFIS). Closed

South West Dorset & Somerset Frome SSO North Parade (PCO) Closed

South West Dorset & Somerset Poole JC 2nd Floor, Brownsea House, 10 Dolphin Centre, Poole, BH15 1SP Closed

South West Dorset & Somerset Street The Cross, Street Closed

South West Dorset & Somerset Taunton JC Quantock House, Taunton Closed

South West Dorset & Somerset Wellington High Street, Wellington Closed

South West Dorset & Somerset Wemouth JC Town Bridge House, St Thomas Street, Wemouth, DT4 8TF Closed

South West Gloucester, Wilts & Swindon Amesbury JC The Arcade, Earls Court Road, Amesbury, SP4 7L Closed

South West Gloucester, Wilts & Swindon Cinderford SSO 32 Market Street, Cinderford, Glos, GL14 2RX Closed

South West Gloucester, Wilts & Swindon Cirencester JC Forum House, Southway, Cirencester, Glos, GL17 1LW Closed

South West Gloucester, Wilts & Swindon Coleford JC 4 Mushett Walk, Coleford, Glos GL16 Closed

South West Gloucester, Wilts & Swindon Coleford JC Lords Hill Coleford, Glos GL16 8BD Closed

South West Gloucester, Wilts & Swindon Corsham JC 15 High Street, Corsham, SN10 0ES Closed

South West Gloucester, Wilts & Swindon Dursley Annex 21A Parsonage Street, Dursley, Gloucestershire, GL11 4BW Closed

Gloucester, Wilts & Swindon Dursley JC Closed

South West Gloucester, Wilts & Swindon Gloucester JC 37-41 Southgate Street, Gloucester, GL1 1TX

South West Gloucester, Wilts & Swindon Ldney JC Regent Street, Ldney, Gloucesterhire, GL15 5RW Closed

South West Gloucester, Wilts & Swindon Melksham JC 10 to 14 Church Street, Melksham, SN12 6LS Closed

South West Gloucester, Wilts & Swindon Salisbury JC Avon House, Avon Approach, Salisbury, SP1 3XP Closed

South West Gloucester, Wilts & Swindon Stroud JC 54-56 London Road, Stroud, Glos, GL5 2AD Closed

Gloucester, Wilts & Swindon Swindon Paxton House Closed

South West Gloucester, Wilts & Swindon Swindon JC Wessex Court, Clarence Street, Swindon, SN1 2LN Closed

South West Gloucester, Wilts & Swindon Warminster JC 28 Station Rd, Warminster, BA12 9ND Closed

South West West of England Bath Strahan House Strahan House, James Street West, Bath, BA1 2DW

South West West of England Bristol Broadweir 7-11 Broadweir, Bristol, BS1 3AZ Closed

South West West of England Bristol Central—Nelson Street 22 Nelson Street, Bristol, BS1 2LD

South West West of England Bristol Filton Church House, Church Road, Filton, Bristol, BS12 7BP Closed

South West West of England Bristol Knowle Unit 31, Broadwalk Shopping Centre, Wells Road, Knowle, Bristol, BS4 2QU Closed

South West West of England Bristol Westbury on Trym Meachin Court, Church Road, Westbury-on-Trym, Bristol, BS9 3EF Closed

South West West of England Keynsham 11 The Centre, Keynsham, Bristol, BS31 1ED Closed

South West West of England Midsomer Norton POW's Orchard, Midsomer Norton, Radstock, BA3 2H Closed

South West West of England Southmead Caller Office Closed

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

Wales Bridgend, Rhondda, Cynon, and Taf Aberdare Jobcentre Victoria Square, Aberdare Closed

Wales Bridgend, Rhondda, Cynon, and Taf Ferndale Jobcentre High Street, Ferndale Closed

Wales Bridgend, Rhondda, Cynon, and Taf Porth Porth Jobcentre, Hannah Street Closed

Wales Bridgend, Rhondda, Cynon, and Taf Porth Ex-BA Closed

Wales Bridgend, Rhondda, Cynon, and Taf Tonypandy Jobcentre River View, Tonypandy Closed

Wales Bridgend, Rhondda, Cynon, and Taf Tonyrefail Crown Buildings, Tonyrefail Closed

Wales Cardiff & V Llantwit Major JC Hayes Room, Town Hall Square, Llantwit Major, CF619SD Closed

Wales Eastern Valleys Abertillery SSO Portland Street, Abertillery, Gwent, NP13 1XG Closed

Wales Eastern Valleys Bargoed JC Oldway House, Gilfach Street, Bargoed, CF81 8XP

Wales Eastern Valleys Blackwood JC 81 High Street, Blackwood, NP12 1YX

Wales Eastern Valleys Brynmawr JC 114 Worcester Street, Brynmawr, Gwent, NP23 4XX Closed

Wales Eastern Valleys Ebbw Vale JC Ty Gantre, Civic Centre, Ebbw Vale, NP3 6XG Closed

Wales Eastern Valleys Merthyr Tydfil JC Glebeland Street, Merthyr Tydfil, CF47 8AU Closed

Wales Eastern Valleys Newbridge JC Ashfield Road, Newbridge, NP11 4QW

Wales Eastern Valleys Pontlottyn JC 10 River Road, Pontlottyn, Bargoed, CF81 9PN

Wales Eastern Valleys Risca JC 66-67 Tredegar Street, Risca, Newport, NP11 6YE

Wales Eastern Valleys Treharris JC 3 Bargoed Terrace, Treharris, CF46 5RB Closed

Wales Eastern Valleys Ystrad Mynach JC 22 Penallta Road, Ystrad Mynach, CF83 7AP Closed

Wales North West Wales & Powys Bangor SSO 339 High Street, Bangor, LL57 1YA Closed

Wales North West Wales & Powys Barmouth JC Post Office Buildings, King Edward ST, Barmouth, LL42 1PB Closed

Wales North West Wales & Powys Beaumaris JC Masonic Chambers, Margaret Street, Beaumaris, LL58 8DW Closed

Wales North West Wales & Powys Blaenau Ffestiniog JC 46 High Street, Blaenau Ffestiniog, LL41 3AA Closed

Wales North West Wales & Powys Caernarfon JC Penrallt, Caernarfon, LL55 2HN Closed

Wales North West Wales & Powys Holyhead JC Park Street, Holyhead, LL65 1DA Closed

Wales North West Wales & Powys Llandrindod Wells SSO Spa Road, Llandrindod Wells Closed

Wales North West Wales & Powys Llangefni Arcadia Building JC Arcadia Building, Llangefni Closed

Wales North West Wales & Powys Llangefni High Street JC 33-35 High Street, Llangefni, LL77 7NA Closed

Wales North West Wales & Powys Machynlleth SSO PCO Closed

Wales North West Wales & Powys Newtown JC Ladywell House, Newtown Closed

Wales North West Wales & Powys Pwllheli SSO Penlan street, Pwllheli Closed

Wales S.E. Wales Cwmbran SSO Cwmbran, Glyndwr House, The Mall, Cwmbran, Gwent NP44 1XR Closed

Wales Swansea Bay Cymmer JC 16 Station Rd, Cymmer, Port Talbot SA13 1JB Closed

Wales Swansea Bay Glynneath JC 16 High Street, Glynneath SA11 5BU Closed

Wales Swansea Bay Morriston JC 52-54 Woodfield Street, Morriston SA6 8BW

Wales Swansea Bay Pontardawe JC 25 High St, Pontardawe, AS8 4JA Closed

Wales Swansea Bay Port Talbot SSO Cymric House, Bethany Square, Port Talbot SA13 1PQ Closed

Wales Swansea Bay Swansea SSO Oldway House, Rutland Place, Swansea, SA1 1JA

Wales West Wales Ammanford JC Crown Buildings, Hall Street Ammanford, Carmarthenshire, SA18 3BW

Wales West Wales Cardigan PCO Crown Buildings, Napier Street, Cardigan, Ceredigion, SA43 1EF Closed

Wales West Wales Fishguard JC Crown Buildings, Brodog Lane, Fishguard, Pembrokeshire, SA65 9NT Closed

Wales West Wales Garnant JC 26 Dynevor Road, Garnant, Ammanford, Carmarthenshire, SA18 1NP Closed

Wales West Wales Haverfordwest SSO Cherry Grove, Haverfordwest, Pembrokeshire, SA61 1NS Closed

Wales West Wales Lampeter JC Govt Buildings, Pontfaen Road, Lampeter, Ceredigion, SA48 7BN

Wales West Wales Lampeter PCO Govt Buildings, Pontfaen Road, Lampeter, Ceredigion, SA48 7BN

Wales West Wales Llandeilo JC 1 King Street, Llandeilo, Carmarthenshire, SA19 6AD Closed

Wales West Wales Llandyssul JC Bizerta House, Wind St, Llandyssul, Ceredigion, SA44 4BH

Wales West Wales Llandyssul PCO Bizerta House, Wind Street, Llandyssul, Ceredigion, SA44 4BH

Wales West Wales Neyland JC 36 High Street, Neyland, Pembrokeshire, SA73 1TE Closed

Wales West Wales Pembroke Dock SSO Devonshire Road, Llanion Park, Pembrokedock, Pembrokeshire, SA72 6XY

Wales West Wales Tenby JC Ruabon House, South Parade, Tenby, Pembrokeshire, SA79 7D Closed

Wales West Wales Tumble JC Tumble Closed

Wales Wrexham &
NW Coast Cefn Mawr JC Crane Street, Cefn Mawr, Wrexham LL14 3AB

Wales Wrexham &
NW Coast Colwyn Bay JC Coed Pella Road, Colwyn Bay, Conwy Closed

Wales Wrexham &
NW Coast Conwy JC 13 High Street, Conwy LL32 8DE

Wales Wrexham &
NW Coast Denbigh JC 34 - 36 Vale Street, Denbigh, Denbighshire, LL16 3BE Closed

Wales Wrexham &
NW Coast Denbigh PCO 35 - 36 Vale Street, Denbigh, Denbighshire, LL16 3BE Closed

Wales Wrexham &
NW Coast Flint SSO Flint House, Church Street, Flint, CH6 5AY Closed

Wales Wrexham &
NW Coast Holywell JC Crown Buildings, Coleshill Street, Flintshire, CH8 7UP Closed

Wales Wrexham &
NW Coast Llangollen JC 32 Castle Street, Llangollen, LL20 8BR

Wales Wrexham &
NW Coast Llangollen PCO 33 Castle Street, Llangollen, LL20 8BR Closed

Wales Wrexham &
NW Coast Llanrwst JC 6 Denbigh Street, Llanrwst, Conwy LL26 0LL Closed

Wales Wrexham &
NW Coast Llanwrst PCO 7 Denbigh Street, Llanrwst, Conwy LL26 0LL Closed

Wales Wrexham &
NW Coast Mold JC St Davids Lane, Mold, Flintshire CH7 1LH Closed

Wales Wrexham &
NW Coast Prestatyn JC 129, High Street, Prestatyn, Denbighshire LL10 9SA Closed

Wales Wrexham &
NW Coast Ruthin PCO Closed

Wales Wrexham &
NW Coast Shotton PCO Closed

Wales Wrexham &
NW Coast Wrexham JC 16 Lord Street, Wrexham, LL11 1EJ

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

West Midlands Birmingham & Solihull Armoury Road, Jobcentre Armoury Road, Sparkbrook, Birmingham, B11 4RL Closed

West Midlands Birmingham & Solihull Cumberland House JC Cumberland House, 200 Broad Street, Birmingham, B15 1AY Closed

West Midlands Birmingham & Solihull Edgbaston SSO Clarendon House, Duchess Road, Birmingham, B16 8YX Closed

West Midlands Birmingham & Solihull Erdington JC Acorn House, 196 High Street, Erdington, Birmingham, B23 6TL

West Midlands Birmingham & Solihull Erdington SSO 224-232 High Street, Erdington, Birmingham, B23 6ST

West Midlands Birmingham & Solihull Handsworth JC 140 Holyhead Road, Handsworth, Birmingham, B21 OAF Closed

West Midlands Birmingham & Solihull Handsworth Jobshop 184-186 Soho Road, Handsworth, Birmingham, B21 9LR Closed

West Midlands Birmingham & Solihull Heartlands JC & District Office 71 Aston Road North, Aston, Birmingham, B6 4EA

West Midlands Birmingham & Solihull Jobsbuster, c/o Erdington JC Jobsbuster, c/o Erdington Jobcentre, Acorn House, 196 High Street, Erdington, Birmingham, B23 6TL Closed

West Midlands Birmingham & Solihull Northfield Jobshop Northfield Jobshop, 821 Bristol Road South, Birmingham, B31 2PA

West Midlands Birmingham & Solihull Selly Oak JC Harborne Lane, Selly Oak, Birmingham, B29 6SP Closed

West Midlands Birmingham & Solihull Small Heath JC 337-339 Coventry Rd, Small Heath, Birmingham, B10 0SN Closed

West Midlands Birmingham & Solihull South Yardley SSO 2140 Coventry Road, Sheldon, Birmingham, B26 3JQ Closed

West Midlands Birmingham & Solihull Sparkhill SSO, Sparkhill Poplar Road, Sparkhill, Birmingham, B11 1UP Closed

West Midlands Coventry & Warkwickshire Cheylesmore JC Cheylesmore Jobcentre, Friars Road Coventry, CV1 2HJ

West Midlands Coventry & Warkwickshire Coventry Park Court Closed

West Midlands Coventry & Warkwickshire Coventry Copthall House

West Midlands Coventry & Warkwickshire Coventry Bankfield House Job Centre, 163 New Union Street, Coventry, CV1 2QQ

West Midlands Coventry & Warkwickshire Kenilworth Kenilworth Jobcentre, 7 Abbey Court, Abbey End, Kenilworth, CV8 1HQ Closed

West Midlands Coventry & Warkwickshire Leamington Spa Leamington Jobcentre, Jephson House, Newbold Terrace, Leamington, CV32 4EH Closed

West Midlands Coventry & Warkwickshire Nuneaton Nuneaton Jobcentre, 12 Vicarage Street, Nuneaton, CV11 4DP Closed

West Midlands Coventry & Warkwickshire Rugby Rugby Jobcentre, Railway Terrace, Rugby, CV21 2EU Closed

West Midlands Dudley & Sandwell Cradley Heath JC Whitehall Road, Cradley Heath, West Midlands, B64 5BQ

West Midlands Dudley & Sandwell Halesowen JC Little Cornbow, Halesowen, West Midlands, B69 8YX

West Midlands Dudley & Sandwell Kingswinford JC 10 Townsend Place, Kingswinford, DY6 9LJ Closed

West Midlands Dudley & Sandwell Merryhill Jobshop Merryhill Jobshop, Unit 16A, Merryhill, Brierley Hill, DY5 1SH Closed

West Midlands Dudley & Sandwell Smethwick SSO Church Hill Street, Smethwick, B67 7AF

West Midlands Dudley & Sandwell Stourbridge Caller Office Scotland House, 169 Lower High Street, Stourbridge Closed

West Midlands Dudley & Sandwell Wednesbury JC 1-2 Floor, Woden House, Market Place, Wednesbury, WS10 7AG Closed

West Midlands Staffordshire Burslem Duncalf Street, Burslem, Stoke on Trent ST6 3LH

West Midlands Staffordshire Burton JC Crown House, New Street, Burton on Trent, DE14 3SN

West Midlands Staffordshire Cannock JC Beecroft Court, Beecroft Road, Cannock WS11 1LB

West Midlands Staffordshire Cheadle JC 57 Chapel Street, Cheadle, Stoke on Trent ST10 1DX

West Midlands Staffordshire Hanley JC Cannon Street, Hanley, Stoke on Trent, ST1 4ED

West Midlands Staffordshire Leek JC 32 Derby Street, Leek, Staffs, ST13 6JG

West Midlands Staffordshire Lichfield SSO Guardian House, Birmingham Road, Lichfield, Straffs, WS13 6JC

West Midlands Staffordshire Newcastle-u-Lyme JC Blackburn House, The Midway, ST5 1Q

West Midlands Staffordshire Rugeley JC Crown Building, Sandy Lane, Rugeley, Staffs, WS15 2BD

West Midlands Staffordshire Stafford Caller Office Victoria Park House, Victoria Road, Stafford, ST16 2AB

West Midlands Staffordshire Stoke JC Fleming Road, Stoke on Trent, ST4 4AG

West Midlands Staffordshire Stone JC 35 High Street, Stone, Staffs, ST15 8AJ

West Midlands Staffordshire Tamworth Caller Office Victoria Road, Tamworth, Staffs Closed

West Midlands Staffordshire Uttoxeter JC 4 Trinity Square, Uttoxeter, Staffs, ST14 8TH Closed

West Midlands The Marches Droitwich JC Clarendon House, 16 St. Andrews Street, Droitwich, WR9 8DY

West Midlands The Marches Evesham JC 23, Vine Street, Evesham, WR11 4SA

West Midlands The Marches Hereford JC Bath Street, Hereford, HR1 2LG

West Midlands The Marches Ledbury JC Bye Street, Ledbury, HR8 2AB

West Midlands The Marches Ludlow (Castle St) Castle Street, Ludlow, SY8 1AU

West Mids The Marches Ludlow (Tower St) Ludlow Jobcentre, Tower Street, Ludlow Closed

West Midlands The Marches Pershore JC Head Street, Pershore, WR10 1DD Closed

West Midlands The Marches Redditch JC Threadneedle House, Alcester Street, Redditch, B98 8AP

West Midlands The Marches Stourport JC 29, Bridge Street, Stouport, DY13 8UR

West Midlands The Marches Worcester Elgar House JC 2nd Floor, Elgar House, Shrub Hill, Worcester, WR4 9EE

West Midlands Wolverhampton/Walsall Aldridge JC 31 High Street, Aldridge, WS9 9LX Closed

West Midlands Wolverhampton/Walsall Darlaston JC Pinfold Street, Darlaston, WS10 8TD

West Midlands Wolverhampton/Walsall Wednesfield JC 49 High Street, Wednesfield, WV11 1ST

West Midlands Wolverhampton/Walsall Wolverhampton, Burdett House Snow Hill, Wolverhampton, WV

West Midlands Wolverhampton/Walsall Wolverhampton, Derwent House Derwent House, Waterloo Street Wolverhampton

* Where an office is not marked as "Closed" it has been identified for future closure

Region District Location Site Closed?

Yorks & Humber Barnsley, Rotherham & Doncaster Doncaster BA Area Training Centre First Floor, Duke Street, Doncaster, DN1 3EA Closed

Yorks & Humber Barnsley, Rotherham & Doncaster Doncaster Princegate JC Princegate House, Princegate, Doncaster, South Yorkshire, DN1 3XT

Yorks & Humber Barnsley, Rotherham & Doncaster Goldthorpe JC 26-28 Doncaster Road, Goldthorpe, S63 9DD Closed

Yorks & Humber Barnsley, Rotherham & Doncaster Hoyland JC 2nd Floor, Town Hall, High Street, Hoyland, S74 9AB

Yorks & Humber Barnsley, Rotherham & Doncaster Mexborough JC Adwick Road, Mexborough, S64 0DA Closed

Yorks & Humber Barnsley, Rotherham & Doncaster Rotherham SSO Portland House, Mansfield Road, Rotherham, S60 2EA Closed

Yorks & Humber Barnsley, Rotherham & Doncaster Thorne Caller Office Orchard Street, Thorne, DN8 5EQ Closed

Yorks & Humber Bradford Bradford Law Russell House SSO 63 Vicar Lane, Bradford BD1 5SX

Yorks & Humber Bradford Bradford Vicar Lane JC 38 Vicar Lane, Bradford BD1 5TA

Yorks & Humber Bradford Keighley JC 1st floor, 151 Alice Street, Keighley, BD17 7DN Closed

Yorks & Humber Calderdale and Kirklees Dewsbury (Empire House) Dewsbury, Empire House, Wakefield Old Road, Dewsbury, West Yorks, WF12 8EA Closed

Yorks & Humber Calderdale and Kirklees Dewsbury (YH) Dewsbury, Floors 2 & 3, Yorkshire House, South Street, Dewsbury, WF13 1JT Closed

Yorks & Humber Hull & E Riding Beverley Caller Office Closed

Yorks & Humber Hull & E Riding Bransholme JC 51C Goodhart Road, Bransholme, Hull, HU7 4DF Closed

Yorks & Humber Hull & E Riding Bridlington Crown Building, Quay Road, Bridlington, YO16 4LS Closed

Yorks & Humber Hull & E Riding Driffield JC 43-44 Middle Street, South Driffield, East Yorkshire, YO25 6PS Closed

Yorks & Humber Hull & E Riding Goole SSO Burlington House, North Street, Goole, DN14 5QZ Closed

Yorks & Humber Hull & E Riding Hull Essex House JC Manor Street, Hull, HU1 1YB Closed

Yorks & Humber Hull & E Riding Hull Queens House JC 44-46 Paragon Street, Hull, HU1 3NZ Closed

Yorks & Humber Hull & E Riding Withernsea Caller Office 27 Arthur Street, Withernsea, HU19 2AB Closed

Yorks & Humber Leeds Leeds Dysons Chambers 12-14 Briggate, Leeds LS1 6EP Closed

yorks & Humber Leeds The ONE Centre The ONE Centre, 2 Great George Street, Leeds, LS2 8LB

Yorks & Humber Leeds Otley JC Charles Street, Otley, LS21 1BJ Closed

Yorks & Humber Leeds Pudsey JC Park House, Park Square, Pudsey, LS28 7YZ Closed

Yorks & Humber Leeds Rothwell JC 76-80 Commercial Street, Rothwell, Leeds, LS26 0QE Closed

Yorks & Humber Leeds Stanningley JC Leeds & Bradford Road, Stanningley, LS28 6LR Closed

Yorks & Humber North Yorkshire Harrogate DEA and NDLPA Location 21 Station Bridge, Harrogate, North Yorkshire Closed

Yorks & Humber North Yorkshire Harrogate JC Copthall Bridge House, 1 East Parade, Harrogate, North Yorkshire, HG1 5LJ Closed

Yorks & Humber North Yorkshire Malton SSO (Caller Office) 43 Wheelgate, Malton, North Yorkshire, YO17 0HZ Closed

Yorks & Humber North Yorkshire Ripon SSO (Caller Office) 6 Bedern Bank, Ripon, North Yorkshire, HG4 1PE Closed

Yorks & Humber North Yorkshire Scarborough SSO 17-19 Market Street, Scarborough, North Yorkshire, YO11 1EZ Closed

Yorks & Humber North Yorkshire Selby SSO (Caller Office) Abbey House, Selby, North Yorkshire, YO8 0PG Closed

Yorks & Humber North Yorkshire Whitby SSO (Caller Office) Golden Lion Chambers, Golden Lion Bank, Whitby, North Yorkshire, YO21 3BS Closed

Yorks & Humber North Yorkshire York Clifford Street JC 5 Clifford Street, York, North Yorkshire, YO1 1PS Closed

Yorks & Humber North Yorkshire York Disability Service Team Rougier House, 5 Rougier Street, York, YO1 1HZ Closed

Yorks & Humber Sheffield Bents House SSO Sheffield North West, Bents Green House, 40-50 West Street, Sheffield,
S1 3TL Closed

Yorks & Humber Sheffield Chapeltown JC Chapeltown, Crown Buildings, 52-54 Loundside, Chapeltown, Sheffield,
S35 2FZ Closed

Yorks & Humber Sheffield Chesham Hse SSO Sheffield South West, Chesham House, 15 Charter Row, Sheffield, S1 3EE Closed

Yorks & Humber Sheffield Peel House Sheffield (Peel Hse), Peel House, 1 West Bar, Sheffield S3 8PQ Closed

Yorks & Humber Sheffield Rockingham Court Sheffield (Rockingham Crt), Rockingham Court, 152 Rockingham Street, Sheffield, S1 4EB Closed

Yorks & Humber South Humber Grimsby, Viking House JC 51 Church Street, Grismby, North East Lincolnshire, DN32 7DD Closed

Yorks & Humber South Humber Scunthorpe Bridge House JC Station Road, Scunthorpe, North Lincolnshire, DN15 6PY Closed

Yorks & Humber Wakefield Normanton JC King Edward Street, Normanton, WF6 2BB Closed

Yorks & Humber Wakefield Pontefract Enterprise House SSO Enterprise House, 22-26 Horsfair, Pontefract, WF8 1RG Closed

Yorks & Humber Wakefield Pontefract Hirst Yard SSO Hirst Yard, Pontefract Closed

Yorks & Humber Wakefield Pontefract King Charles II House SSO King Charles II House, Headlands Road, Pontefract, WF8 1DD Closed

Pension Centres Divested between January 2005-March 2006

  1 Liverpool

  2 York

  3 Plymouth

  4 Derby

  5 Wrexham

  6 Wolverhampton

  7 Norwich (Kingfisher)

  8 Nottingham

  9 Norwich (Baltic)

Pension Centres to be Divested between April 2006-March 20111

  1 Blackpool

  2 Walsall

  3 Birmingham

  4 Bath

  5 Glasgow

  6 Newcastle Upon Tyne (National Pension Centre)

  7 Stockton

  8 Dearne Valley

Pension Centres as at April 2011

  1 Motherwell

  2 Burnley

  3 Stockport

  4 Warrington

  5 Swansea

  6 Cwmbran

  7 Dundee

  8 Newcastle Upon Tyne (London Pension Centre)

  9 Seaham

10 Newcastle Upon Tyne (International Pension Centre)

11 Leicester

12 Newcastle Upon Tyne (NPFTC)

Question 60 (Greg Clark): Monthly data on call backs from Jobcentre Plus contact centres for the next 12 months.

DWP Response

The February and March 2006 figures for call backs from Jobcentre Plus Contact Centres are:

Within 24 hours Within 48 hours

February 2006 3.5% 90.1%

March 2006 67.6% 95.9%

We will continue to provide this data to the Committee, as requested, on a monthly basis.

Question 87 (Mr Ian Davidson): Were any lessons learned from contracting out excess work

This question arose from Figure 19 in the NAO Report which showed how the Department's contact centres cope with variations in workload. The very small element shown against "contracting out excess work" represented two contact centres that had said in their response to the NAO survey that they did this. On further investigation it is clear that both had misinterpreted the NAO's question and had been referring to the fact that at times of peak demand some of their calls are redirected to other DWP contact centres. Neither centre in fact contracts out excess work outside of DWP.

Questions 110 and 111 (Mr Alan Williams): Savings that have been achieved through the introduction of contact centres.

Information on the precise level of savings that can be directly and specifically attributed to the extended use of contact centres is not available. Our contact centres are part of the end-to-end process by which we deliver services to our customers. We are establishing new and radically transformed business models that may involve contact centres, separate processing centres and a network of local face-to-face outlets while, at the same time, making significant changes to the supporting IT infrastructure and our estate.

Business cases were constructed on the basis of the model as a whole rather than on individual components and disaggregating the savings attributable to one part of the process is not possible with the data available to us.

What we can say is that contact centres are contributing in a significant way to both the delivery of an improved and improving service to our customers and to increases in productivity and efficiency that the Department must make if it is to live within its budget. The headcount reductions we have already made are equivalent to annualised savings of £375 million and the reductions we have already made in our estate are equivalent to an annualised saving of £40 million.

It would be wrong to claim that these savings are directly and solely attributable to contact centres but we can say with certainty that such savings would not have been possible without their extensive use

Questions 119-121 (Mr Richard Bacon): Data relating to the number of social fund crisis loans

In terms of contact centres, emergency payment requests are dealt with in the following way:

— if a customer states that they are suffering financial hardship during the inbound call then staff are advised to try to book an immediate call back to complete the claim form. If this is not possible then staff will notify the relevant benefit processing centre to ask them to consider an interim payment or Social Fund referral; and

— if a customer states that they are suffering financial hardship when we complete the outbound call then contact centre staff aim to arrange for an emergency interview at the local office to progress the claim urgently. If this is not possible then contact centre staff will book the first available appointment and then pass on the customer's details onto the relevant benefit processing centre for them to consider an interim payment or Social Fund referral.

The spreadsheet on page Ev 40 details the number of social fund crisis loan applications and the clearance time from April 2005 to March 2006. Both the volume and clearance times remained relatively stable throughout this period

MIS Year Report, ending March 2006

Jobcentre Plus Top Level
	Apr 2005	May 2005	Jun 2005	Jul 2005	Aug 2005	Sep 2005
	T	T	T	T	T	T
SF CL work received	115,206	109,286	116,608	110,061	115,306	117,451
SF CL work processed	114,811	110,473	116,566	110,178	115,037	117,365
SF CL AACT	1.29	1.36	1.29	1.4	1.31	1.37

Jobcentre Plus Top Level

Apr 2004 May 2004 Jun 2004 Jul 2004 Aug 2004 Sep 2004

T T T T T T

SF CL work received 108,455 107,148 117,575 108,428 112,567 114,734

SF CL work processed 107,990 107,318 117,131 108,798 112,792 114,757

SF CL AACT 1.25 1.25 1.26 1.26 1.31 1.3

Jobcentre Plus Top Level

Apr 2003 May 2003 Jun 2003 Jul 2003 Aug 2003 Sep 2003

SF CL work received 112,818 115,270 112,957 122,473 108,512 116,349

SF CL work processed 112,417 114,766 112,627 122,349 108,145 116,198

SF CL AACT 1.21 1.2 1.23 1.23 1.18 1.33

Questions 142-145 (Mr Alan Williams): What action the Department has taken where NAO identified a Jobcentre Plus office which stated that they would not deal with intermediaries at all; and the action that has been taken, if any, on the 12% of contact centres not responding to the survey question?

The Committee asked for further information regarding the response given by one Jobcentre Plus contact centre to a question in the NAO survey around dealing with intermediaries.

The contact centre in question (Blackburn) had stated that the customer has to be present when a third party is acting on their behalf. This response is factually correct if it is simply a case involving a third party (ie where the customer is represented but needs to be present to verify authenticity) but does not cover situations where the customer has an authorised representative (known as an "appointee") acting on their behalf on an on-going basis. The centre's response was based on a misunderstanding of the wider context of the question posed.

We have sought assurances from each of our centre managers that they are fully aware of and compliant with the processes we have in place to deal with the wide range of third party issues.

It was reported by the NAO that 9 contact centres (12%) did not respond to Q18 on the survey regarding intermediaries. Five of the offices concerned have now closed but we have confirmed with the others that they do follow the correct procedures when dealing with third parties.

Question 146 (Helen Goodman): Estimated costs falling on people in the disability and carers category and pensioners

Pensioners:

The following is based on customer calls from landlines:

— Pension Credit Application Line (PCAL)—This is a freephone number with no cost to the customer;

— The Pension Service—the average cost, based on an average call duration of 6 minutes at a cost of 3p per minute, is £0.18;

— Pensions Direct/RP Teleclaims—the average cost, similarly based on an average call duration of 6 minutes at a cost of 3p per minute, is £0.18;

As part of The Pension Service Transformation programme, three of our pension centres currently take claims for State Pension from start to finish in one single phone call. The average call duration is 20 minutes and costs approximately £0.60 based on a cost of 3p per minute.

The next stage of our Transformation Programme, to be introduced from July 2006, will enable all of our centres to offer teleclaims to State Pension and Pension Credit. We estimate that a call will average 30 minutes and, based on current costs, a customer will pay £0.90 for this call.

If a customer indicates they are concerned about the cost of a call we would always call the customer back. We are currently considering whether we should make this clearer at the outset of the call.

Disability and Carers:

The cost to the customer to contact DCS has been calculated using 2004-05 data as follows:

The average call duration from the initial welcome/IVR message and including time spent in the queue is 4 minutes 14 seconds, at a cost of 3p per minute this equates to a total cost of £0.13.

Supplementary question from Mr Richard Bacon:

  Mr Bacon sought further information on the number of full time and part time staff who left as a result of the office closures (through redundancies, early release, retirement etc).

Agency Early Release
Packages
Transfers to
Other Govt
Depts Resignations Transfers to
CSA from The
Pension Service Transfers to
Jobcentre Plus
from The
Pension Service     Total

F/T
P/T F/T P/T F/T P/T F/T
P/T F/T
P/T F/T   P/T

Pensions 180 29 198   9 89   8 603* 340 169 1,410   215

Jobcentre Plus 237 163 989* N/K 1,578* N/K — — 2,804* 163

Total 417 192 1,187   9 1,667   8 603* 340 169 4,214   378

* It is not possible to split these figures between full time and part time.



© Parliamentary copyright 2006	Prepared 2 November 2006