Public Accounts - Sixty-Third Report

---

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 July 2006.

CONTENTS

Terms of Reference

Summary

1  Delivering high quality public services for all

What governments have done to improve the quality of public services

High quality public services need to be easy to access

Successful public services are delivered promptly

High quality public services respond to users reasonable needs  

Information about public services needs to be clear and consistent

Public bodies need to find ways of establishing and driving up standards

How much people have to pay is an important element of their satisfaction with a service

Annex: Organisations participating in discussions about service quality

Formal minutes

List of Reports from the Committee of Public Accounts Session 2005-06

---

---

Prepared 18 July 2006