Public Administration - Second Report

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 January 2006.

CONTENTS

Terms of Reference

REPORT

1  INTRODUCTION

2  THE TAX CREDITS SCHEME

3  THE OMBUDSMAN'S REPORT

The key problems

Design and delivery

Fettered discretion

Inflexible IT

Understanding the customer

Absence of customer support

Reasonableness test

4  CONCLUSION

CONCLUSIONS AND RECOMMENDATIONS

FORMAL MINUTES

WITNESSES

LIST OF WRITTEN EVIDENCE

REPORTS FROM THE PUBLIC ADMINISTRATION SELECT COMMITTEE SINCE 2005




MINUTES OF EVIDENCE

Thursday 20 October 2005

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Prepared 29 January 2006