Further supplementary memorandum submitted
by the Go-Ahead Group Plc
REQUEST FOR
ADDITIONAL INFORMATION
1. What is the return on capital for your
bus business?
|
| Pre Tax Earnings | Post Tax Earnings
|
|
| BUS Division (including PTE areas & London)
| 12% | 9%. |
|
| | |
2. What is your level of profitability in each PTE area
and in London?
|
| Pre Tax Earnings | Post Tax Earnings
|
|
| North East | 8% | 6%
|
| Birmingham | -8% | -6%
|
| London | 18% | 13%
|
|
| | |
3. By UK region and as a national average what percentage
of your bus fleet is accessible to disabled persons?
The percentage of fleet with low floor buses for each Go-Ahead
bus company and as a total for the Group is listed below:
|
| Company | Percentage of fleet
with low floor buses
(2004-05)
|
|
| Brighton & Hove | 63 |
| Go North East | 54 |
| London General & London Central | 82
|
| Metrobus | 83 |
| Oxford Bus Company | 45 |
| Wilts & Dorset | 49 |
Go-Ahead Group Total | 68.15
|
|
| |
4. By UK region and as a national average what is the
age of your bus fleet?
Average age of fleet in each of Go-Ahead's bus companies
and as a total for the Group is listed below:
|
| Company | Average Age of Fleet
|
|
| Brighton & Hove | 6.8 |
| Go North East | 7.1 |
| London General & London Central | 4.7
|
| Metrobus | 4.6 |
| Oxford Bus Company | 6.5 |
| Wilts & Dorset | 9.9 |
| Southern Vectis | 11.3 |
| Solent Blueline | 10.2 |
| Birmingham Coach Company | 9.6
|
| Go-Ahead Group Total | 6.7 |
|
| |
5. By UK region and as a national average what percentage
of your buses carry CCTV? Are they monitored or recorded?
CCTV fitment stats for Go-Ahead bus companies are as follows:
|
| Company | CCTV Fitment (as
at end of June 2005)
|
|
| Brighton & Hove | 100% |
| Go North East | 50% |
| London General & London Central | 92%
|
| Metrobus | 78% |
| Oxford Bus Company | 90% |
| Wilts & Dorset | 33% |
| Solent Blue Line | 13.7% |
| Southern Vectis | 27% |
|
| |
6. How many passenger complaints do you receive per annum
about drivers? Where possible, please differentiate where complaints
apply to bad driving, rudeness, poor training etc
Please find below details of the total number of complaints
received by each operating company and by the Group. We do not
record our complaints by categories listed above, therefore we
are unfortunately not able to provide the Committee with a further
break down.
|
| Company | Passenger Complaints
(2004-05)
|
|
| Brighton & Hove | 4,089
|
| Go North East | 8,304 |
| London General & London Central | 4,031
|
| Metrobus | 1,173 |
| Oxford Bus Company | 1,290 |
| Wilts & Dorset | 857 |
| Go-Ahead Group Total | 19,744
|
|
| 13 July 2006 | |
| 
