Supplementary memorandum by the Royal
Bank of Scotland
BANKING CODE
STANDARDS BOARD
MYSTERY SHOPPING
EXERCISE ON
BASIC BANK
ACCOUNTS
Thank you for your letter of 24 April regarding
the Treasury Select Committee's interest in the recent Banking
Code Standards Board Mystery Shopping exercise on Basic Bank Accounts
(BBAs).
The BCSB had already written to us with your
Committee's request and we have responded advising them that we
would have no objection to the Study being released. No doubt,
however, they will require agreement of all their members to do
so.
As you will be aware, each bank will have received
the summary sheets, to which you have already had access and a
number of sheets covering their won performance.
In the case of our own two core Retail; brands
we were rated Green out of a range of four options for Greene
to Black, with no breaches of the Banking Code, no areas of significant
weakness and no requirement for remedial action plan.
The area we have struggled with in the past
is counter visibility for BAAs as inevitably our literature space
is constrained and needs to reflect the demands of our many marketing
campaigns. We have responded to this by developing a generic BAA
brochure that will feature prominently in the brochure displays
of the key 500 branches where, historically, most of these accounts
have been opened. I would hope that this would, in future, improve
even further our ratings.
April 2006
| 
