Annex A
JOBCENTRE PLUS PURPOSE, OBJECTIVES AND VISION
JOBCENTRE PLUS
PURPOSE
The purpose of Jobcentre Plus is to provide
"work for those who can, and support for those who cannot",
by:
— helping disadvantaged people into
work, as a route out of poverty;
— providing financial support
as a safety net for people of working age while they are out of
work;
— addressing inequalities of opportunity;
— protecting the integrity of
the benefit system; and
— working with employers and partners
to address market failure in the labour market.
JOBCENTRE PLUS
OBJECTIVES
— Increase the effective supply
of labour by promoting work as the best form of welfare and helping
unemployed and economically inactive people move into employment.
— Work towards parity of outcome for
ethnic minority customers.
— Pay customers the correct benefit
at the right time and protect the benefit system from fraud, error
and abuse.
— Provide high-quality and demand-led
services to employers, which help fill job vacancies quickly and
effectively with well-prepared and motivated employees.
— Help people facing the greatest
barriers to employment to compete effectively in the labour market
and move into and remain in work.
— Improve continuously the quality,
accessibility and delivery of services to all customers.
— Ensure that people receiving working
age benefits fulfil their responsibilities while providing appropriate
help and support for those without work.
— Increase Jobcentre Plus' overall
productivity, efficiency and effectiveness.
JOBCENTRE PLUS
VISION
Economic and social impact
We will make a real and lasting difference to
people's lives, and to the wider community, through our expert
understanding of the job market and of the help and benefits we
can make available.
Employer service
We will take the initiative in meeting the needs
of our employer customers and search out jobs that best match
the potential of individuals, particularly those who most need
this help.
Customer focus and integrated delivery
We will offer personal, dedicated and informed support
for customers who need it most, delivering value for money services
through high quality, modern channels that are easy to use.
Employee engagement
We will be inspired by, and passionate about, being
part of a professional, integrated team that makes a real difference.
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