|
| Target/KMI | Profile
| Achievement to September 2005
| Variance |
|
| Job Entries | To achieve a total points score of 6,659,148 based on job entry outcomes that Jobcentre Plus achieves. Profile of 3,348,775 to the end of September 2005.
| 3,115,348 | -7.00%
|
| Monetary Value of Fraud and Error | By March 05, to reduce losses from fraud and error in working age Income Support and Jobseeker's Allowance to no more than 6.0% of the monetary value of these benefits paid during the year.
| 6.1% to September 04 (interim published figures)*
| -0.1% |
| Employer Outcome Targe | At least 84% of employers placing their vacancies with Jobcentre Plus will have a positive outcome based on employer perceptions of the service provided.
| 87.1% | 3.1%
|
| Customer Service Target | To achieve an 81% customer service level in the delivery of the standards and commitments set out the Customers' and Employers' Charters.
| 84.8% | 3.8%
|
| Business Delivery Target | To ensure that specified key Jobcentre Plus business processes are delivered efficiently, accurately and to specified standards in 90.3% of cases checked.
| 91.1% (to July 05) | 0.8%
|
| Unit Costs | Planning Assumptions to achieve the target are: Job Broking—£217.03 and Benefit Processing—£28.24
| £221.56
£31.37
|
-2.05%
-9.98% |
|
