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Consumers, Estate Agents and Redress Bill [HL]


 

Consumers, Estate Agents and Redress Bill [HL]

 

[AS AMENDED IN PUBLIC BILL COMMITTEE]

 
 

Contents

Part 1

The National Consumer Council

The National Consumer Council and territorial committees

1   

Establishment of the National Consumer Council and its territorial

committees

2   

The territorial committees

"Consumer", "consumer matters" and "designated consumers"

3   

“Consumer” and “consumer matters”

4   

“Designated consumers”

Determining priorities

5   

Forward work programmes

6   

General provision about functions

Annual report

7   

Annual report

The core functions

8   

The representative function

9   

The research function

10   

The information function

Powers of investigation

11   

General powers of investigation

12   

Investigation of complaints made by vulnerable designated consumers

13   

Investigation of complaints relating to disconnection of gas or electricity

14   

Reference of matters to the Gas and Electricity Markets Authority

15   

Reference of matters to the Postal Services Commission

16   

Investigations relating to public post offices

 

Bill 96                                                                                                 

54/2

 
 

Consumers, Estate Agents and Redress Bill [HL]

ii

 

Other functions of the Council

17   

Reports by the Council

18   

Secretary of State’s power to require reports

19   

Advice, information and guidance

20   

Duty to enter into co-operation arrangements

21   

Power to co-operate and give assistance

22   

Voluntary activities

23   

Supplementary powers etc

Information

24   

Provision of information to the Council

25   

Enforcement by regulator of section 24 notice

26   

Enforcement by court of section 24 notice

27   

Provision of information by the Council

28   

Exemptions from requirements to provide information

29   

Disclosure of information

Abolition of consumer bodies

30   

Abolition of “Energywatch” and “Postwatch”

31   

Designation of the Consumer Council for Water for abolition

32   

Transfer orders and abolition orders

33   

Supplementary provision about transfer and abolition orders

Abolition: supplementary provision

34   

Compensation for loss of office

35   

Transfer of property etc

36   

Directions

Alteration of the Council’s functions

37   

Extension of the Council’s functions: Great Britain

38   

Removal of the Council’s functions in relation to Northern Ireland

Representation on other consumer panels

39   

The Financial Services Consumer Panel

40   

The OFCOM Consumer Panel

Interpretation

41   

Interpretation of Part 1

Part 2

Complaints handling and redress schemes

Introductory

42   

Interpretation of Part 2

 
 

Consumers, Estate Agents and Redress Bill [HL]

iii

 

Standards for handling complaints

43   

Standards for handling complaints

44   

Requirements for making regulations under section 43

45   

Information with respect to compliance with complaints handling standards

46   

Supply of information to consumers

Requirements relating to redress schemes

47   

Membership of redress scheme

48   

Membership of redress schemes: supplementary

49   

Approval of redress schemes

50   

Approval of redress schemes: supplementary

51   

Procedure for refusing or withdrawing approval

Enforcement

52   

Enforcement of requirements imposed under Part 2

Part 3

Amendment of the Estate Agents Act 1979

Estate agents’ duties

53   

Membership of redress schemes

54   

Duty to keep records

Prohibition and warning orders

55   

Grounds for prohibition orders

56   

Grounds for warning orders

Investigatory powers

57   

Powers of entry and inspection

58   

Failure to produce information

Part 4

Miscellaneous and general

Contracts concluded away from business premises

59   

Contracts concluded away from business premises

Subordinate legislation

60   

Orders and regulations

61   

Directions

62   

Parliamentary control of orders and regulations

Amendments, transitional provision and repeals

63   

Minor, consequential and transitional provision

 
 

Consumers, Estate Agents and Redress Bill [HL]

iv

 

64   

Repeals

General

65   

Extent

66   

Commencement

67   

Short title

Schedule 1   —   

The National Consumer Council

Part 1   —   

Members of the Council

Part 2   —   

Staff of the Council

Part 3   —   

Territorial, regional and other committees

Part 4   —   

Procedure etc

Part 5   —   

Funding and accounts

Part 6   —   

Status etc

Schedule 2   —   

Enforcement of information requirements

Schedule 3   —   

Abolition of consumer bodies: transitional provision

Schedule 4   —   

Transfer of property etc to Council

Schedule 5   —   

Information relating to compliance with complaints handling

standards

Schedule 6   —   

Estate Agents’ Redress Schemes

Schedule 7   —   

Minor and consequential amendments

Schedule 8   —   

Repeals

 
 

 
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Revised 25 April 2007