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| For other Amendment(s) see the following page(s) of Supplement to Votes:
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| 1581-94, 1613, 1637-38, 1671-72, 1673 and 1675-86 |
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| Legal Services Bill [Lords], As Amended |
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| Page 70, line 43 [Clause 136], at end insert— |
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| | ‘(1A) | The rules must provide for charges payable in relation to a complaint to be |
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| | reduced or waived (or partly or wholly refunded) where— |
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| | (a) | the complaint is determined or otherwise resolved in favour of the |
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5 | | (b) | the ombudsman is satisfied that the respondent took all reasonable steps |
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| | to try to resolve the complaint under the respondent’s complaints |
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| | (1B) | The rules may make provision as to— |
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| | (a) | the circumstances in which a complaint is to be treated as determined or |
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10 | | otherwise resolved in favour of the respondent (which may include |
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| | circumstances where a complaint is settled, withdrawn or abandoned (or |
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| | treated as withdrawn or abandoned by virtue of scheme rules)); |
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| | (b) | matters to be taken into account by the ombudsman for the purposes of |
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15 | | (1C) | The respondent’s complaints procedures are the procedures established by the |
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| | respondent, or which the respondent participates in or is subject to, in accordance |
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| | with regulatory arrangements (or licensing rules of the Board) made in |
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| | accordance with section 112.’. |
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| | As Amendments to Mr Secretary Straw’s proposed Amendment (No. 93):— |
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| Line 2, leave out ‘reduced or’. |
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| Line 2, leave out ‘or partly’. |
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| Page 75, line 21 [Clause 143], at end insert— |
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| | ‘(2A) | The ombudsman must give the complainant a notice stating that a report under |
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| | subsection (2) has been given to the relevant authorising body.’. |
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| | As an Amendment to Mr Secretary Straw’s proposed Amendment (No. 97):— |
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| | ‘(2B) | The relevant authorising body must report to the complainant the action which |
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| | has been or is to be taken by it in response to the report and the reasons for that |
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| Page 2, line 28 [Clause 3], after ‘objectives’, insert— |
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| | ‘(aa) | complies with the regulatory principles as set out in section 2 of the |
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| | Legislative and Regulatory Reform Act 2006, and’. |
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| Page 72, line 15 [Clause 138], at end insert ‘or a higher sum which the Lord |
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| Chancellor may by order prescribe.’. |
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| Page 120, line 6 [Schedule 1], after ‘Chancellor’, insert ‘with the approval of the |
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| Page 120, line 9 [Schedule 1], after ‘Chancellor’, insert ‘with the approval of the |
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