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26 Feb 2007 : Column 1047W—continued


Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how many user visits were recorded on the Pensions Reform blog in each of the last six months. [118770]

James Purnell: The Pensions Reform blog received the following visits and unique visitors in each of the last six months.

Period Visits( 1) Unique visitors( 2)

August 2006

2,024

1,364

September 2006

1,742

1,382

October 2006

3,927

2,478

November 2006

2,990

2,419

December 2006

4,937

4,014

January 2007

3,704

3,163

(1) Visits: Number of times a visitor or visitors came to the site. Each visit is recorded separately for every visit more than 30 minutes apart. (2) Unique visitors: Individuals who visited the site during the report period. If someone visits more than once, they are counted only the first time they visit.

Departments: Art Works

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the 10 most valuable works of art owned and held by his Department are; what the estimated value is of each; and whom the owner is of each not owned by his Department. [120451]

Mrs. McGuire: Any of the art works in Department for Work and Pensions are on loan and therefore
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owned by the Government Art Collection so not actually assets of the Department.

Departments: Marketing

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how much was spent on (a) managing his Department’s corporate identity in each year since 1997-98 and (b) branding in the last 12 months. [120330]

Mrs. McGuire: The Department for Work and Pensions was formed on 8 June 2001 from parts of the former Department of Social Security, the former Department for Education and Employment, and the Employment Service. Information prior to 2001 is not held centrally and can be obtained only at a disproportionate cost.

The total cost of re-branding the Department to accommodate this change in 2001 was £232,044. This covered design work, staff research and consultation, and the application of the logos to key items such as stationery, building signs and electronic media.

In managing this corporate identity, a review was undertaken in 2004 to support the organisational design with a new corporate image. The cost of this review was £92,751, which included design, product management and production.

Within the last 12 months we have developed easy to understand guidelines for use by staff and also external organisations, so that the integrity of the Department’s identity is upheld where it is used or displayed. The cost of the development and production of these guidelines has been £45,663.

Departments: Training

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what training courses were offered to (a) Ministers and (b) civil servants in his Department in the last 12 months. [120301]

Mrs. McGuire: During 2004-05, the Department framed its Learning and Development (L&D) priorities within four strands of the DWP Skills Strategy:

Throughout 2006 each part of DWP continued to highlight these four strands of L&D activity, with differing emphasis depending upon the specific business challenges for their department. The learning offered formed part of a flexible and responsive learning and development system accessed through portals to cost-effective blended learning solutions fulfilling identified learning requirements for civil servants; to enable them to do their jobs, or as part of their development, or to increase their capabilities.

(a) Training courses offered to Ministers in 2006:

(b) Training courses offered to civil servants in 2006:


26 Feb 2007 : Column 1049W

Non-departmental Public Bodies: Performance Standards

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions if he will place in the Library copies of (a) the customer satisfaction surveys and (b) the results of mystery shopper exercises conducted since 2001 for (i) Jobcentre Plus, (ii) the Pension Service, (iii) the Child Support Agency and (iv) the Disability and Carers Service. [120239]

Mrs. McGuire: For information up to February 2006, I refer the hon. Member to the written answer I gave the hon. Member for Yeovil (Mr. Laws) on 8 February 2006, Official Report, columns 1191-92W.

Jobcentre Plus has not undertaken any further quantitative national customer satisfaction surveys since February 2006.

A copy of the Jobcentre Plus Mystery Shopping National Report for 2005-06 has been placed in the Library.

A customer satisfaction survey for the Pension Service’s International Pension Centre was conducted last year. It is due for publication later this year; copies will be placed in the Library at that time. The Pension Service is now in the final stages of designing its 2007 survey, which is due to be completed at the end of the year.

Updated copies of the Pension Service mystery shopping results for 2004-05, 2005-06 and the first three quarters of 2006-07 have been placed in the Library.

The Child Support Agency has not conducted any national customer satisfaction surveys or mystery shopper exercises since February 2006.

The Disability and Carers Service (DCS) conducted a Customer Service Survey in 2005-06 and a copy of the report has been placed in the Library. A further Customer Service Survey for 2006-07 has just been conducted but the report is not yet available.

For 2005-06 and the first quarter of 2006-07, DCS still had its own internal measurement checks known as ‘Measurement of Customer Service’ (MCS). Copies of the 2005-06 end of year MCS report and the first quarter’s MCS report for 2006-07 have been placed in the Library.

MCS is now being replaced by a dedicated Mystery Shopping programme for DCS. This programme will provide an independent assessment of customer service delivery and will also be used to target internal improvements in DCS based on the six criteria of the DCS ‘Customer Promise’ that are set out in the DCS Customer Information Leaflet. The first results from the Mystery Shopping Programme will become available later this year.

Pension Service: Manpower

Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how many staff were employed by the Pension Service local service teams in each of the last four years, broken down by region. [120309]

James Purnell: Since July 2004 local service has come under single national management, therefore the
26 Feb 2007 : Column 1050W
information in the following table is the national whole-time equivalent at each year end since 1 July 2004. Prior to this there were several changes in the management and organisational structures, which means that it is not possible to show a meaningful regional split of these numbers.

As at 31 March of each year Whole-time equivalents

2005

2,520

2006

2,500

2007( )(Forecast)

2,270

Note:
All figures have been converted to Office of National Statistics (ONS) for ease of comparison across financial years.

Remploy

Mr. Hayes: To ask the Secretary of State for Work and Pensions if he will list the businesses owned and run by Remploy; and what their (a) value and (b) annual profit was according to the most recently available figures. [118751]

Mrs. McGuire: Copies of the Remploy Annual Report and Accounts for 2005-06 are available in the Library.

The company’s businesses did not make an annual profit in 2005-06. The businesses, their net assets/liabilities and operating loss for 2005-06 are shown in the following table:

£000
Remploy business Operating loss Net assets/liabilities

Furniture

15,295

4,368

Health care

7,054

1,361

Textiles

3,786

2,087

Offiscope

4,860

550

Household and toiletries

7,922

2,885

Packaging and print

5,218

4,549

Automotive

8,304

8,085

Workscope

27,303

5,984

E Cycle

5,689

(1)328

Contract activities

9,777

693

Community enterprise

705

(1)29

Interwork (now Employment Services)

15,466

(1)1,135

Managed services

5,464

937

Corporate

19,369

(1)216,042

(1) Negative values. Source: Remploy 2005/06 Annual Report and Accounts.

Welfare New Deal

Mr. Laws: To ask the Secretary of State for Work and Pensions what estimate he has made of the cost of implementing in full the proposals set out in his Department's report ‘A new deal for welfare: empowering people to work'. [102164]

Mr. Jim Murphy: Over the next two years we will be investing an additional £360 million in our Welfare Reform Green Paper proposals. This will be spent primarily on extending our successful Pathways to
26 Feb 2007 : Column 1051W
Work programme nationwide by 2008, but will also cover a range of welfare reform measures as set out in the Green Paper.

Home Department

Antisocial Behaviour

Philip Davies: To ask the Secretary of State for the Home Department what assessment his Department has made of the Smile, Manners, Attitude, Respect, Tolerance, Talk programme trials being run by police in Ealing, Greenwich and Camden; what estimate he has made of the cost of the programmes; what plans there are to roll the programme out across the country; and when the evaluation of the programme by the Metropolitan Police Service is scheduled to be completed. [121464]

Mr. McNulty: The SMARTT pilot is a matter for the Metropolitan Police Service (MPS).

Bokhari Family

Mr. Austin Mitchell: To ask the Secretary of State for the Home Department whether Mr. Bokhari, deported on 23 January, was accompanied on his journey to Pakistan by a doctor or nurse. [111900]

Mr. Byrne: I wrote to my hon. Friend on 20 February 2007 with the information requested.

Mr. Austin Mitchell: To ask the Secretary of State for the Home Department for what reasons Mr. and Mrs. Bokhari of Grimsby, detained at Yarl’s Wood Detention Centre, were taken out handcuffed to Heathrow airport for deportation before the Minister had reached a decision on deportation. [111281]

Mr. Byrne [holding answer 24 January 2007]: I wrote to my hon. Friend on 20 February 2007 with the information requested.

Mr. Austin Mitchell: To ask the Secretary of State for the Home Department on what date and at what time he (a) received the representations of the hon. Member for Grimsby that the Bokhari family should be allowed to remain in Grimsby, (b) decided that the family should be deported and (c) communicated his decision on the deportation to the hon. Member for Grimsby; on what date and at what time the family were handcuffed and taken to the airport; at what time they were deported; and on which flight. [111446]

Mr. Byrne [holding answer 25 January 2007]: I wrote to my hon. Friend on 20 February 2007 with the information requested.

Citizenship: Armed Forces

Mr. Lancaster: To ask the Secretary of State for the Home Department whether (a) Commonwealth and (b) other foreign national servicemen in the British armed forces may apply for British citizenship during their service. [122048]


26 Feb 2007 : Column 1052W

Mr. Byrne: There are no restrictions on the ability to apply for British citizenship. In both cases, however, there may be difficulty in satisfying the statutory requirement for naturalisation that the applicant must normally have been in the United Kingdom throughout the period of five years ending on the date of the application. The effect of the change I announced on 22 November 2006, Official Report, column 68WS, is that absence from the United Kingdom occasioned by service in the British armed forces will, for this purpose, normally be treated as residence here. Absence occasioned by service in the Brigade of Gurkhas will only be so treated if, by the date of the application, that service has come to an end.


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