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15 Mar 2007 : Column 510W—continued
Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how many staff are employed in each of the six Child Support Agency call centres. [123159]
Mr. Plaskitt: The administration of the Child Support Agency is a matter for the Chief Executive. He will write to the hon. Member with the information requested.
In reply to your recent Parliamentary Question about the Child Support Agency, the Secretary of State promised a substantive reply from the Chief Executive.
You asked the Secretary of State for Work and Pensions, how many staff are employed in each of the six Child Support Agency call centres. [123159]
The Agency does not operate a classic call centre model but seeks to route calls to relevant caseworkers. We do however, have a ‘Helpline’ for general enquiries and for where it is not possible to route calls to caseworkers. This ‘Helpline’ is operated from six regional centres supporting new scheme clients and one national
centre in Liverpool supporting old scheme clients and general enquiries. The number of full time equivalent staff in each centre is shown in the table below.
| Call centres | System | Full-time equivalent staff |
The Agency has significantly improved its telephony service, and in the nine months to December 2006 answered 97% of calls, compared to 91% in the year ending March 2006, with an average waiting time of 25 seconds, down from 59 seconds in the year ending March 2006.
I hope you find this response helpful.
Departmental Websites
Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how many users registered their details to receive e-mail updates from the Pensions Reform website in each of the last six months; and how many people are registered to receive such updates. [118768]
James Purnell: At end of January there were 3,665 subscribers to the Pensions Forum website. Figures for last six months are contained in the following table:
| Period | Total subscriptions |
Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions how much the Pensions Reform blog has cost to administer since it was established. [118769]
James Purnell: The Pension Reform blog was launched on the DWP site in July 2006.
Ongoing maintenance and administration of the blog equates to half the time of a member of staff.
Employment Schemes: Costs
Mr. Philip Hammond: To ask the Secretary of State for Work and Pensions what the average cost per unsubsidised job sustained for at least six months was of the (a) new deal for young people, (b) new deal 25 plus, (c) new deal 50 plus and (d) new deal for disabled people in each of the last five years for which figures are available. [120458]
Mr. Jim Murphy: The information is not available.
Housing Benefit: East Sussex
Mr. Waterson: To ask the Secretary of State for Work and Pensions (1) what the average deduction made per household from which a non-dependent deduction was made from their housing benefit entitlement was in (a) Eastbourne and (b) East Sussex in the last period for which figures are available; [125453]
(2) how many households in (a) Eastbourne and (b) East Sussex were subject to non-dependent deductions from housing benefit in the last year for which figures are available. [125454]
Mr. Plaskitt: Information is not available below regional level.
National Insurance Numbers
Dr. Cable: To ask the Secretary of State for Work and Pensions how many cases have been reported of (a) an individual using more than one national insurance number and (b) a national insurance number being used by more than one individual in each year since 1997. [100475]
Mr. Laws: To ask the Secretary of State for Work and Pensions how many cases have been reported of (a) an individual using more than one national insurance number and (b) a national insurance number being used by more than one individual in each year since 1997. [102163]
Mr. Plaskitt: Cases of national insurance numbers being used by more than one individual may derive from fraud, customer error or official error; it is not possible to provide a breakdown of numbers from each cause.
Any fraud-related cases are rigorously pursed by our Fraud Investigation Service.
Information is only available from 2001 and is shown in the following tables.
| Individuals found to be using more than one national insurance number | |
| Number of cases | |
| Cases of a national insurance number being used by more than one individual | |
| Number of cases | |
| Source: Departmental Central Index front-line services. | |
New Deal
Mr. Laws: To ask the Secretary of State for Work and Pensions if he will break down the number of repeat participants by the number of times each repeated for each New Deal programme in each year since the programme started. [102115]
Mr. Jim Murphy:
More than two thirds of the people who start new deal are new to the programme and, of those who have been on new deal so far this year, less than 10 per cent. have participated more than twice.
Some people will move in and out of employment after leaving new deal, but this is inevitable in a dynamic labour market.
People who suffer long periods of unemployment can find it particularly difficult getting back to work. The longer they are unemployed, the greater the barriers are to getting work. Getting people who face such barriers into work is a considerable achievement and we are working to ensure that every new deal entrant benefits from the adviser support and advice they receive to help them find and remain in employment.
The available information is in the following tables.
| New deal for young people, participants in year | ||||||||
| Number of people who have participated | ||||||||
| Total participants | Twice | Three times | Four times | Five times | Six times | Seven times | Eight times | |
| New deal 25-plus, participants in year | |||||||
| Number of people who have participated | |||||||
| Total participants | Twice | Three times | Four times | Five times | Six times | Seven times | |
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