|
Cabinet Office
|
15
|
(2)962
|
83
|
| | | | |
|
Department for Communities and Local Government(3)
|
15
|
11,168
|
(4)42
|
|
Planning Inspectorate
|
10
|
228
|
77
|
|
Ordnance Survey
|
15
|
66
|
100
|
| | | | |
|
Department for Constitutional Affairs
|
20
|
3,524
|
84
|
|
HM Courts Service
|
15
|
54
|
96
|
|
Tribunals Service(5)
|
10
|
1,969
|
92
|
|
Land Registry
|
20
|
59
|
95
|
|
Public Guardianship Office
|
15
|
53
|
96
|
| | | | |
|
Crown Prosecution Service
|
15
|
569
|
97
|
| | | | |
|
Department for Culture, Media and Sport
|
20
|
4,199
|
76
|
| | | | |
|
Ministry of Defence
|
15
|
(6)7,001
|
(7)62
|
|
Armed Forces Personnel Administration Agency
|
15
|
153
|
97
|
|
Defence Vetting Agency
|
7
|
24
|
100
|
|
Veterans Agency
|
15
|
881
|
99
|
28 Mar 2007 : Column 101WS
28 Mar 2007 : Column 102WS
| | | | |
|
Department for Education and Skills
|
15
|
17,240
|
(8)73
|
| | | | |
|
Department for Environment, Food and Rural Affairs
|
15
|
12,475
|
(9)53
|
|
Rural Development Service(10)
|
15
|
68
|
31
|
|
Rural Payments Agency
|
15
|
1,536
|
(11)22
|
|
Pesticide Safety Directorate
|
15
|
51
|
(x)47
|
|
State Veterinary Service
|
15
|
19
|
(x)26
|
|
Veterinary Medicines Directorate
|
20
|
26
|
(x)65
|
| | | | |
|
Food Standards Agency
| | | |
|
(*) Letters where Health Ministers have replied.
|
20
|
(*)410
|
(12)62
|
|
(**) Letters where Chief Executive/Chairman has replied.
|
10
|
(**)51
|
92
|
| | | | |
|
Foreign and Commonwealth Office
|
20
|
11,970
|
89
|
|
UK Visas
| | | |
|
(*) Letters where UK Visa officials have replied.
|
15
|
(*)7,711
|
78
|
|
(**) Letters where FCO Ministers have replied.
|
20
|
(**)953
|
80
|
| | | | |
| | | | |
|
Department of Health
|
20
|
23,053
|
89
|
|
(*) Letters received by the Chief Medical Officer and responded directly to MPs.
|
20
|
28
|
(*)75
|
|
(**) Letters received by the NHS Chief Executive and responded directly to MPs.
|
20
|
44
|
(**)I89
|
|
Medicines and Healthcare Products Regulatory Agency
|
20
|
212
|
84
|
|
(*** )Letters received by Agency Chief Executive and responded on behalf of DH Ministers.
|
20
|
30
|
(***)87
|
|
NHS Purchasing and Supplies Agency
|
20
|
15
|
80
|
| | | | |
|
Home Office (non IND correspondence)(13)
|
15
|
9,583
|
93
|
|
Criminal Records Bureau
|
10
|
(14)378
|
93
|
|
Immigration and Nationality Directorate (IND)
|
20
|
41,534
|
78
|
|
HM Prison Service
|
20
|
1,004
|
97
|
|
Identity and Passport Service(15)
|
10
|
679
|
68
|
| | | | |
|
Department for International Development
|
15
|
5,094
|
76
|
| | | | |
|
Lord President of the Council and Leader of the House of Lord's Office
|
15
|
110
|
90
|
| | | | |
|
Legal Secretariat to the Law Officers
|
20
|
375
|
71
|
| | | | |
|
Northern Ireland Office
|
10
|
506
|
67
|
|
Compensation Agency
|
7
|
39
|
(16)85
|
|
Northern Ireland Prison Service
|
10
|
34
|
85
|
| | | | |
|
Office of the Leader of the House of Commons
|
15
|
418
|
96
|
| | | | |
|
HM Revenue and Customs
|
18
|
5,327
|
60
|
|
(*) Local Office and “delegated” figures (where local tax offices have replied directly to MPs)
|
18
|
(*)1,956
|
54
|
| | | | |
|
Scotland Office
|
15
|
39
|
77
|
| | | | |
|
Department of Trade and Industry
|
15
|
12,780
|
71
|
|
Companies House
|
10
|
54
|
100
|
|
Employment Tribunals Service(17)
|
12
|
12
|
100
|
|
Insolvency Service
|
10
|
559
|
98
|
| | | | |
|
Department for Transport
|
15
|
9,944
|
76
|
|
Driver and Vehicle Licensing Agency
|
7
|
1,274
|
79
|
|
Driving Standards Agency
|
15
|
71
|
83
|
28 Mar 2007 : Column 103WS
28 Mar 2007 : Column 104WS
|
Highways Agency
|
15
|
347
|
96
|
|
Maritime and Coastguard Agency
|
10
|
12
|
83
|
|
Vehicle and Operator Services Agency
|
15
|
25
|
100
|
| | | | |
|
HM Treasury
|
15
|
4,281
|
(18)85
|
|
National Savings and Investments
|
15
|
43
|
93
|
|
Office for National Statistics
|
15
|
105
|
85
|
| |
10
|
(19)108
|
71
|
|
Valuation Office
|
18
|
13
|
84
|
| | | | |
|
Treasury Solicitor’s Department
|
10
|
26
|
100
|
| | | | |
|
Wales Office
|
15
|
148
|
86
|
| | | | |
|
Department for Work and Pensions
|
20
|
13,140
|
90
|
|
Appeals Service(20)
|
15
|
20
|
90
|
|
Child Support Agency
|
15
|
5,235
|
94
|
|
Debt Management
|
15
|
11
|
100
|
|
Disability and Carers Service
|
15
|
467
|
100
|
|
Health and Safety Executive
|
15
|
145
|
90
|
|
Jobcentre Plus
|
15
|
1,445
|
92
|
|
The Pension Service
|
15
|
767
|
96
|
(1) Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as Freedom of Information requests.
(2) Office of the Third Sector and the Social Exclusion Unit are included from May 2006.
(3) DCLG was established in May 2006.
(4) Drop in performance caused by several planning campaigns and a higher volume of correspondence. New arrangements have been introduced to improve performance.
(5) The Tribunals Service was formed in April 2006 and incorporates the former Employment Tribunal Service.
(6) Database is unable to differentiate between letters from MPs/Peers and other correspondence, including FOI requests. Figures are therefore for all letters which received a ministerial reply. The AFPAA and DVA do not include FOI requests.
(7) Drop in performance caused by an increased volume of correspondence and the introduction of a new database in September 2006 to record and track correspondence.
(8) Drop in performance caused by technical difficulties following the implementation of a new handling system. Since August 2006, performance has increased to 93 per cent.
(9) There was a marked increase in correspondence in the first half of the year. In April 2006 a fully centralised system and changes in the correspondence handling system were introduced.
(10) Only includes figures from January to October when the Rural Development Service merged with English Nature and the Countryside Agency to form Natural England. Natural England is an NDPB so will not be included in future lists.
(11) New procedures have been implemented to tackle and improve performance from 2007.
(12) From 1 February 2007 FSA correspondence has been processed though the DH Customer Service Centre, which it is hoped will lead to improved performance.
(13) Active Communities Directorate included until May 2006, when it transferred to the Office of the Third Sector in the Cabinet Office.
(14) These figures are from February 2006 when a new correspondence team was established.
(15) The UK Passport Service became the Identity and Passport Service in April 2006.
(16) Drop in performance caused by complex correspondence.
(17) Figures are from 1 January to 2 April 2006, when the Employment Tribunals Service became part of the Tribunals Service.
(18) Database can not differentiate between correspondence received from MP/Peers and others so figure includes all letters receiving a ministerial reply.
(19) Figures are where the National Statistician replied on the Ministers’ behalf. Figures are for all correspondence not just that received from MPs and Peers.
(20) Figures are from January to 2 April 2006, when the Appeals Service became part of The Tribunals Service.
|
