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21 Jun 2007 : Column 2225W—continued


Jobcentre Plus

The information requested is in the following table. The target for replying to correspondence from members of the public and their representatives is to reply to 100 per cent. of letters in 10 working days.

Percentage cleared in target
National Ken t

April 2005

79.10

94.83

May 2005

82.16

89.89

June 2005

86.82

94.64

July 2005

84.54

89.33

August 2005

83.93

89.47

September 2005

83.63

90.70

October 2005

80.81

94.92

November 2005

81.93

94.74

December 2005

79.80

90.63

January 2006

81 .09

91.57

February 2006

81.07

92.50

March 2006

79.51

94.02

April 2006

74.87

97.33

May 2006

79.73

89.22

June 2006

75.72

96.00

July 2006

75.14

97.00

August 2006

81.79

100.00

September 2006

82.21

96.25

October 2006

81.44

91.07

November 2006

83.07

92.62

December 2006

83.67

95.70

January 2007

86.13

95.48

February 2007

84.64

94.03

March 2007

87.25

98.44


The Pension Service: The target for replying to correspondence from members of the public and their representatives is to reply to 100 per cent. of letters in 10 working days. Information on correspondence is not collected monthly but I am able to provide the national quarterly figures for the last 24 months. This is shown in the first table. The second table gives the figures for correspondence from the Motherwell Pension Centre, this is the centre that covers the Kent area. It is not possible to provide figures for Kent separately as information is not recorded in this way.

Percentage in target

2005-06

Qrt1

77

Qrt2

77

Qrt3

88

Qrt4

86

2006-07

Qrt1

79

Qrt2

88

Qrt3

83

Qrt4

83


21 Jun 2007 : Column 2226W

Percentage in target

2005-06

Qrt1

60

Qrt2

93

Qrt3

100

Qrt4

70

2006-07

Qrt1

93

Qrt2

96

Qrt3

90

Qrt4

83


Disability and Carers Service

The target for replying to correspondence from members of the public and their representatives is to reply to 100 per cent. of letters in 10 working days. Information on the time taken to reply to correspondence is not recorded monthly but I am able to provide you the figures for calendar years 2005 and 2006. These figures are the result of checking an annual sample of 384 cases and can be found in the following table. Figures for Kent are not available as information is only recorded nationally.

2005-06
Target Achievement

Number of checks meeting the standard (percentage)

100

97

Average reply time (working days)

10

3


The Rent Service

The target for replying to correspondence from members of the public and their representatives is to reply to 100 per cent. of letters in 10 working days. Figures for Kent are not recorded separately.

Percentage
2005-06 2006-07

April

100

100

May

97

100

June

93

100

July

100

100

August

94

100

September

95

100

October

100.3

100

November

94

100

December

100

100

January

95

100

February

97

100

March

100

100


Debt Management

The target for replying to correspondence from members of the public and their representatives is to reply to 100 per cent. of letters in seven working days. Information is only available from April 2006 and figures for Kent are not recorded separately.


21 Jun 2007 : Column 2227W
National—Percentage cleared in target

April 2006

49

May 2006

44

June 2006

40

July 2006

47

August 2006

50

September 2006

56

October 2006

49

November 2006

54

December 2006

53

January 2007

50

February 2007

53

March 2007

46

April 2007

58

May 2007

53


The Health and Safety Executive (HSE)

The target for replying to correspondence from members of the public and their representatives is to reply to 100 per cent. of letters in 10 working days. I am unable to tell you how HSE has performed against this target as records are not kept centrally. Figures for Kent are not recorded separately.

The Department’s target for replying to correspondence from Members of Parliament and Peers to Ministers is to respond to at least 90 per cent. of letters within 20 working days. The Department achieved 90 per cent. in both calendar years 2005 and 2006.

Departments: Disclosure of Information

John Penrose: To ask the Secretary of State for Work and Pensions how many cases of people receiving confidential information about other individuals in error there were in each of the last five years in (a) Jobcentre Plus, (b) the Child Support Agency and (c) the Pensions Service. [143257]

Mr. Jim Murphy: The information requested is not collected centrally and could be obtained only at disproportionate cost.

Departments: Official Residences

Mrs. May: To ask the Secretary of State for Work and Pensions if he will list the official ministerial residences allocated to Ministers in his Department; and what the total annual cost is of running each. [141968]

Mrs. McGuire: No Ministers in my Department have been allocated ministerial residences.

Departments: Postal Services

Mr. Brazier: To ask the Secretary of State for Work and Pensions what the reasons were for the decision to move his Department’s post opening and distribution services in Kent from Haden Building Management to the Royal Mail. [141430]

Mrs. McGuire: The decision to move the Department’s post opening and distribution services in Kent from Haden Building Management to the Royal
21 Jun 2007 : Column 2228W
Mail was a consequence of DWP’s review of office services, which includes post opening. This review concluded that the Department would make considerable operational benefits, provide significant cost savings and greater value for money to the Department and the taxpayer, by moving a new operating methodology by means of a single national contract.

Following competition, Haden Building Management won the contract to deliver the entire Department’s office services requirements from 1 March 2007. Royal Mail is a subcontractor to Haden, opening post at Royal Mail centres, in secure mail opening units.


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