Annex 1
SERVICES THAT PICT IS CURRENTLY AUTHORISED
AND FUNDED TO PROVIDE
The catalogue of ICT services offered to Members
reflects resolutions of the House on Members' allowances and decisions
of the House of Commons Commission or Members Estimate Committee
concerning central services such as user training.The catalogue
of services are set out on the Intranet. An outline of these services
is given below.
(* = new services provided since June 2006)
HARDWARE
— Loaned PCs and laptops (up to 5)
and printers (up to 2). Since July 2006 there has been additional
flexibility to the mix of laptops and PCs that can be selected.
— Option to buy PCs, printers, remote
access tokens from the Parliamentary catalogue.
— Installation of new Parliamentary
hardware, data transfer and disposal of old equipment.
— Saturday installation of equipment
for Home addresses (not Westminster), from November 2006.
— PDAs, connection and support from
July 2006.
— Free telephones and call charges
in Westminster.
NETWORK CONNECTION,
SECURITY AND
BACKUP SERVICES
— Remote access via VPN, Web (SSL VPN
using a token) or Citrix.
— Upgrade of broadband connections
for home and business users to 2, 4 or 8Mb. This is supplier driven
and reflects improvements being offered across the broadband market,
commenced October 2006.
— Wireless access in Portcullis House
atrium since September 2006.
— Anti-virus and Anti-spam and secure
access to the Internet (* new and more resilient links to the
Internet from Westminster, December 2006).
— File storage space on the U and S
drive with secure backup service, new data storage system introduced
and data migrated to new service in December 2006.
— 3rd party data recovery service for
failed hard drives from November 2006.
SOFTWARE
— MS Office Professional and email
services (XP, W2003).
SUPPORT AND
TRAINING
— Service desk support, 8.30-20.00
Monday to Friday in sitting period, 9.00-18.00 Monday to Friday
in recess period, 11.00-15.00 weekends. * New processes at the
Service Desk have improved call response times at service desk
from July 2006 and a dedicated remote access team was established
to deal with Member remote access queries from October 2006.
— 4 year Warranty hardware support
provided via Dell.
— On-site PICT engineering support
Westminster user.
— New user training at Westminster.
— Members' staff receive newsletters
with hints and tips normally once per term.
— Drop-in surgeries in the eLibrary
for themed and general technical support.
— 3rd party (WWP) software training
for Members.
PICT IS NOT
CURRENTLY FUNDED
TO SUPPORT
There are a wide variety of assumptions about
services that PICT might provide, but which currently PICT is
not funded to provide. These assumptions relate primarily to equipment
bought privately by Members and to the extended services that
might be required by Members in the constituency. Some of the
common services that cause confusion are outlined below:
— Remote local network support (LAN)
for constituencies.
— Routine onsite support to locations
outside Westminster (other than Warranty calls).
— Support to Members' own equipment.
— Members' own software installation
and support.
— Software applications other than
MS Professional and MS Exchange.
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