Annex 2
IMPROVEMENTS TO SERVICES SCHEDULED FOR 2007
HARDWARE
Speakers to be added to catalogue.
Web camera to be added to catalogue.
Skype type phone to be added to catalogue.
NETWORK CONNECTION,
SECURITY AND
BACKUP SERVICES
Improvements to Mobile phone reception
in Portcullis House.
Extended wireless access to other
shared areas eg Libraries, and Internet access for Members own
non-standard equipment.
SUPPORT AND
TRAINING
New user online induction serviceavoids
need to travel and attend classroom based induction, introduced
January 2007.
Commenced MS Office application e-training
and support January 2007.
Further improvements to service desk
quality of response.
Dell and PICT Service Desk warranty
calls integrated through 2001, with a review of all 3rd party
support contracts to achieve a "single point of contact"
service.
Improved remote desktop software
support (system shadowing) from Westminster.
e-learning services provided remotely
with a virtual classroom.
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