Select Committee on Administration Written Evidence


Annex 2

IMPROVEMENTS TO SERVICES SCHEDULED FOR 2007

HARDWARE

    —  Speakers to be added to catalogue.

    —  Web camera to be added to catalogue.

    —  Skype type phone to be added to catalogue.

NETWORK CONNECTION, SECURITY AND BACKUP SERVICES

    —  Improvements to Mobile phone reception in Portcullis House.

    —  Extended wireless access to other shared areas eg Libraries, and Internet access for Members own non-standard equipment.

SUPPORT AND TRAINING

    —  New user online induction service—avoids need to travel and attend classroom based induction, introduced January 2007.

    —  Commenced MS Office application e-training and support January 2007.

    —  Further improvements to service desk quality of response.

    —  Dell and PICT Service Desk warranty calls integrated through 2001, with a review of all 3rd party support contracts to achieve a "single point of contact" service.

    —  Improved remote desktop software support (system shadowing) from Westminster.

    —  e-learning services provided remotely with a virtual classroom.





 
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