Annex 2
IMPROVEMENTS TO SERVICES SCHEDULED FOR 2007
HARDWARE
— Speakers to be added to catalogue.
— Web camera to be added to catalogue.
— Skype type phone to be added to catalogue.
NETWORK CONNECTION,
SECURITY AND
BACKUP SERVICES
— Improvements to Mobile phone reception
in Portcullis House.
— Extended wireless access to other
shared areas eg Libraries, and Internet access for Members own
non-standard equipment.
SUPPORT AND
TRAINING
— New user online induction service—avoids
need to travel and attend classroom based induction, introduced
January 2007.
— Commenced MS Office application e-training
and support January 2007.
— Further improvements to service desk
quality of response.
— Dell and PICT Service Desk warranty
calls integrated through 2001, with a review of all 3rd party
support contracts to achieve a "single point of contact"
service.
— Improved remote desktop software
support (system shadowing) from Westminster.
— e-learning services provided remotely
with a virtual classroom.
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